How to get the best bang for your buck!

Why price is not the most important factor
when purchasing imaging hardware

When shopping for new imaging hardware, many customers look at their budget and let that dictate their purchase. Now I understand that budget is an important factor, however over the last 9 years working with imaging customers, many have purchased equipment based mainly on price – only to discover that it did not meet their long term growth needs.

So in light of these discussions, here is bits of wisdom that can be used as a checklist when considering new purchases:

  • Color or Black & White (B & W) scanning? The majority of scanners automatically come with color option but can also provide B & W scanning for smaller document size files.
  • Is Speed important – scanners are classed by Pages per Minute (PPM). How fast do you need the scanner to scan?
  • How much volume are you expecting to scan per day, week or month? Volume and speed is determined by the manufacturer when they develop the scanner.
  • Manufacturers group their scanners into categories based on PPM and the Daily Duty Cycle (DDC). DDC is how many images the scanner can handle on a daily basis. So if you have a large volume of scanning to be completed on a daily basis, a small desktop workgroup scanner will not be sufficient for the volume – it would break down all the time. Here are the general groupings that manufacturers use:

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11 Questions to Ask in Order to Buy the Correct Wide Format Scanner

At ImageSource, we have many customers who call in asking for information on Wide Format Scanners. Selecting the right Wide Format Scanner for your needs is imperative, as manufacturers do not normally provide evaluation scanners for you to test.

I always recommend that customers review a software webinar demo before buying these larger scanners. The software functionality and ease of use is an important differentiator between scanner manufacturers. The incorrect software combined with a scanner that does not meet all your needs can be a costly investment that cannot be returned to the manufacturer. In this category of scanner, the cheapest price tag does not necessarily mean the best fit!

There are some basic questions that we always ask our customers in order to qualify what scanner(s) is the most appropriate. I would like to share these to help you with any future selection processes/decisions.

  1. Do you need B&W, Grayscale, Color capabilities?
  2. If Color is required, is it Color critical (such as photos and art work), or simple color (such asline drawings or printed maps)?
  3. What is the largest size original you will be scanning?
  4. Is speed important? Will this be production scanning or just occasional scanning?
  5. Approximately how many scans per month?
  6. What condition are your originals in? Poor (folded with a lot of background), Medium or Good quality?
  7. What kinds of media will you be scanning? Paper, blueprints, Mylar, stitched linen (very old documents), maps, etc.
  8. Do you need thick document scanning capabilities?
  9. Do you need a stand and catch basket?
  10. Will this be a scan-to-file application or do you need scan-to-print (copy) functions as well?
  11. Will you need to edit, modify or convert any of the images into CAD or GIS file formats?

We have been working with the major Wide Format Scanner manufacturers for many years so we are here to help give our expertise for any questions you may have. ImageSource will make it easy for you and guide you towards the “best fit”.

We are here to help!

Megan Lane
Inside Sales Account Executive
ImageSource, Inc.

Don’t Leave Money on the Table – How To Receive Cash For Old Scanners

As an Inside Sales Account Executive at ImageSource, I am constantly having conversations with customers that realize they have to upgrade their older scanning equipment.

What surprises me is that many customers do not know they may be eligible to receive trade-in credits or rebates for their old scanners when purchasing new equipment.

Some manufacturers also organize eco-friendly disposal of your used equipment at no charge.

If you have old scanners that need replacing, you might be surprised at the trade-in credit/rebates that may make this purchase financially achievable now!

Not all equipment qualifies, so please reach out to our team here at ImageSource to see if you can receive $$$!

Contact Megan Lane at (360) 943-9273 or insidesales@imagesourceinc.com.

Megan Lane
Inside Sales Account Executive
ImageSource, Inc.

Increase in small home-based businesses equates to growth of content to manage

Small businesses are major players in the U.S. Economy. According to Forbes.com, over 50% of the working population (120 million individuals) works in a small business.

With the advancements in technology it has become easier for people to create and run small businesses, without insurmountable operating expenses, out of their homes. In fact, 52% of all small businesses are home-based (Forbes.com). This has led to small business growth nationwide and changes in the way these businesses operate.

How do they manage the increasing inflow of content to their businesses?

How do they search and find information effectively?

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Paperless Processes: Capturing Documents of All Types

Paper-Wars2013-Cover

AIIM – Winning the Paper Wars

I found the latest research paper from AIIMWinning the Paper Wars – capture the content and mobilize the process troops.”  to be an interesting read, especially since I have seen many of the points discussed when working with our customers—specifically with growth areas in mobile capture, OCR, BPM/Workflow and AP/AR processes.

I am happy to say that the report addressed not just scanning paper records but also looked at the hundreds/ thousands of external paper documents that flow into a company every day.

At ImageSource we help address capture via ILINX Capture®  Many of our customers have experienced progress towards “paper-free processes” and are achieving payback of their investment. If you are looking at addressing some of the issues that were discussed in the report – feel free to reach out to ImageSource…or me…

Megan Lane
Inside Sales Account Executive
ImageSource, Inc.

ImageSource customers are evaluating the Panasonic scanner: KV-S1065C

Panasonic scanner: KV-S1065C

Why my customers choose the Panasonic KV-S1065C:

1. One of my healthcare customers had a requirement for scanning medical cards.   This scanner is specifically designed to work with many different sized identification cards. They also love that the scanner software allows you to view both sides of the card on one image.  This is a great feature in the medical field. Another great feature is the long paper scanning option for scanning unusually long patient records.

2. Many customers in any industry enjoy utilizing the Kofax VRS software to autocorrect their scanned images. This cuts down time on the end-user manually correcting these images. Productivity is increased substantially.

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Panasonic Panaboard-Not Your Average Whiteboard

I have discovered great benefits that Interactive Whiteboards offers in day-to-day activities that many of our private, government and education customers are utilizing. Highlighted below are two of the more popular interactive whiteboards that are requested by customers – the Panasonic UB-T880 and UB-T880W Panaboards.

What is an Interactive Whiteboard?

  • It is a Whiteboard that uses a projector to display PC Images onto it’ surface and lets the presenter operate the data on the board, with a finger or an Electronic Pen that works like a PC mouse. It is an active, visual-based educational tool.

Benefits

  • Makes it easy to create effective, eye-catching teaching materials and it promotes active, visual-based teaching and learning.
  • Intuitive operation that allows you to freely manipulate music, movies and images, to change ordinary meetings and presentations into visually active exchanges.

Features:

For a great list of features – check out the brochure.  You will be surprised at all it can do!

I discovered some interesting “out of the box” applications of interactive whiteboards:

Remote Conferencing – for Board meetings, company staff meetings and training (using the remote conferencing system)

  • Education – the Panasonic Interactive Panaboards can be purchased with RM Easiteach software. The Panaboard’s information can be saved and distributed to students via flash drive or email. It is a great collaborative teaching tool.
  • Education –  a School district that did not have the funding or infrastructure to put multiple computers in every classroom  – they now use the Panasonic Interactive Panaboard in 700 classrooms to provide Web and Multi-media learning applications and interactive activities involving the web and built-in stereo speakers.
  • Healthcare – a hospital that uses the Panasonic Interactive Panaboard as an operating room scheduling tool. Also utilizes the Panaboard in waiting rooms to help entertain adults and children for hours while they wait.
  • Utilities – a Utility company that uses the Panasonic Interactive Panaboard as a tool for monitoring different functions such as water and power.
  • Firefighting – Fire Station that uses the Panasonic Interactive Panaboard for training and as an interactive tool for Google Maps – they use the touch capabilities to zoom into a specific location of a fire to discuss different ways to access to location etc.

 If you have an interesting way you are using an interactive whiteboard please share this information – we could all learn from your experience and wisdom!

Megan Lane

Inside Sales

ImageSource

An Innovative Blend…ILINX® Capture with Canon ScanFront 220 / 220P

This week I wanted to highlight a great ImageSource combo that delivers an All-IN-ONE system that is perfect for Workgroup Capture.  This blended technology provides a comprehensive state-of-the-art scanning solution for any organization, regardless of size.

ILINX® Capture is a powerful web based application that allows you to capture information any place, any time.  It can be used for ad hoc and production scanning and indexing.  All you need is access to a browser and you can capture documents from anywhere in the world!

With ILINX Capture you can import and process emails, faxes and business documents and it is easily integrated with third-party and legacy systems. Once released from the scanner, the documents enter the ILINX Capture workflow system; allowing access to documents and batches from a thin web client.  ILINX Capture was a winner of the 2010 Product Innovation Awards –  Network Products Guide.

Now blending ILINX Capture with Canon ScanFront 220 / ScanFront 220P scanner, this allows you to plug your captured information directly into your office network.  With the user-friendly touch screen, you can scan directly to e-mail, FTP, shared folders or USB memory and it releases to a comprehensive workflow system that is assessable from any browser.

Worried about security and access to your network? The Canon ScanFront 220 / ScanFront 220P has robust security features offering fingerprint authentication with easy remote management.

Check out the demo of how it works on You Tube – you will see how easy it is to apply innovation in your workflow processes!

For more information see the PDF below.

Dynamic Duo – ILINX Capture & Canon ScanFront 220P

Megan Lane
Inside Sales
ImageSource Inc.
Phone 360.943.9273
iPhone 360.481.5946
www.imagesourceinc.com

  

Selling is an Act of Respect!

“First I believe that selling anything to anybody, if it’s done with integrity, is actually an act of respect. It acknowledges that the person you’re trying to win over is freethinking and autonomous”

– Bruce Philp, The Orange Code

When I read this statement by Bruce Philp, I smiled. For over 16 years I have been selling as a profession – this statement above sums up nicely how integrity and respect is possible in a sale. The key component from the selling standpoint is you MUST have respect for your customer (or potential customer) and be willing to see them as “freethinking”. Especially when you are questioned and challenged. By having an uncompromising focus on the customer through the whole process – listening and understanding their perspective is imperative in a Enterprise Content Management Project.

Every day we are challenged as professionals to listen and understand someone else’s perspective, as well as add our opinion and expertise to the mix. Seeing customers and colleagues as partners (with their own level of expertise) is a key component to success, especially if it is practiced from both perspectives.

Looking at how we as a company communicate to our customers and talk about our customer partnerships does display many of these elements;

  •  “ImageSource works relentlessly with our Customer Partners to build a relationship of ongoing success and trust. The collaborative approach…”
  • “What has followed has been an extremely successful business venture that has its spirit deeply rooted in a love for entrepreneurship and innovation”
  • “We take pride in our ability to overcome business challenges with integrity and sincerity. Our success is testament…”
  • “… This standard results in strong and collaborative customer relationships that are ongoing.”

Do we walk our talk? Some days better than others.

Do our customers walk their talk? Some days better than others…

In the long run the best measurement of success of a sale is long-term customer partnerships and successful ECM projects…from both perspectives!

Megan Lane
Inside Sales
ImageSource Inc.
Phone 360.943.9273
iPhone 360.481.5946
www.imagesourceinc.com

 

Centralized, de-centralized or outsourced capture – some surprising results!

In-Process Capture… Centralized Production Scanning… De-Centralized Distributed Capture… the discussions on which strategy is best for a company when addressing their document capture needs can have interesting outcomes.

There seems to be no “right” answer, the technology choices for capture are continuously growing and changing and a company’s Enterprise Content Management (ECM) needs can be very specific.   A recent research study by AIIM produced some surprising results when they reviewed the issues and potential benefits of different approaches to document capture.  Document capture encompasses document scanning, image correction, recognition of text, barcodes, form fields etc. and output to an appropriate format for subsequent processing or archive storage. One surprising and interesting outcome that AIIM states in their introduction of the report;

“The report concludes that there is a move back to centralized scanning operations, along with a greater investment in capture and recognition software to automate date capture and indexing processes.”

At ImageSource, we have also seen an increase in companies utilizing the newer model of “distributed scanning” – at the local level to office staff processing the capture documents. The value of capturing something at point of origination and placed into an imaging business process earlier does save time and money.

Allow your business needs to dictate they type of capture solution that makes business sense for your organization.  This may include multiple avenues. Many of our customers utilize both centralized and de-centralized capture – depending on their specific business needs.   We have also seen companies move towards an increase in distributed/ de-centralized capture for their 3 – 5 year strategic ECM plan.

So how do you work out what is the best approach for your needs? And it can vary from department to department within the company!  This is one of the greatest challenges the C-Level and IT staff come across when developing an ECM strategic technology plan. As an independent ECM  Integrator, ImageSource is uniquely qualified to help discover the ideal mix of Capture technology to conquer business challenges.  We help chart a strategic course, whether the business requires in-process capture, production scanning, distributed capture or mailroom solutions.

One other surprising result of the AIIM study was the statistics that shows a very strong return on investment (ROI) and compelling case for scanning and capture investments.  Capture is an enabling process that is a combination of improved user access to information and reduced costs.  The study showed that ROI for capture was reported within 12 months to 18 months! That is a significant and impressive return!  Yet the study shows that justifying ROI is still a huge impediment to adoption -one that many of our customers face when presenting the case to change “how things have been done”.

The greatest benefit of research is that it stimulates all the interested parties into discussion and planning mode.  So what ECM strategies will your company implement – centralized, de-centralized/distributed capture or outsource it!

Megan Lane
Inside Sales
ImageSource Inc.
Phone 360.943.9273
iPhone 360.481.5946
www.imagesourceinc.com

Character versus Reputation!

I was reading a professional colleague’s blog before New Year’s Eve and was surprised at a quote that highlighted the difference between “Character versus Reputation”.  Matt Younquist – Career Horizons recited a quote from Coach John Wooden which said;

“Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.”

Working at a company (ImageSource Inc.) whose expertise is providing full-service Enterprise Content Management integration, the concept of Character versus Reputation is enacted every single day.  ImageSource provides infrastructure and services that streamline information processes using advanced paperless technologies.  Our goal is to help customers leverage their information assets through document imaging, distributed capture, workflow and integration with existing business software systems.  Our comprehensive approach, including analysis, training and support, will advance efficiencies, security, compliance and competition through your entire organization.

We work side by side with our customers to incorporate change within an organization and the many challenges that come hand in hand with this process.  Often when ImageSource is being considered for a project, our reputation precedes our presentation based on existing customer referrals and the large list of successful project implementations.  However, the true character of a company, its culture and people shines or fizzles when unexpected challenges arise throughout the life of the customer/vendor relationship.  ImageSource has proven that character is more important than reputation (even though they are inexplicably linked), and the proof shines via our customer loyalty, our expertise and continued success.

Another quote comes to mind from Coach John Wooden; “Success is peace of mind which is a direct result of self-satisfaction in knowing you made the effort to do the best of which you are capable.” I believe each person at ImageSource strives to achieve this every day and that our customers return the favor.

Check out Coach John Wooden’s “Pyramid of Success” model – it is something to aspire towards as a company and as an individual. May your New Year be as successful as ours will be and have fun considering whether character or reputation is more important!

Megan Lane
Inside Sales
ImageSource Inc.
Phone 360.943.9273
iPhone 360.481.5946
www.imagesourceinc.com