eCourts Blog Series: 3 Reasons Why You Should Integrate Your Courtroom Processes Today

Want to exponentially increase the value of existing and new technologies? Take an integrated rather than a one-application-can-do-it-all approach. Let each system, your case management (CMS), document management (DMS), and other line of business (LOB) applications do what they do best, and they will empower each other. Integrating these systems optimizes processes, allows for the exchange of data between systems and departments, and maximizes your technology investments.

As experienced integrators of DMS, ImageSource has taken the paperless courtroom to a whole new level that encompasses electronic form processing (real-time) during hearings, eFiling, public access, justice partners access and more—all through multi-system integration.

Example 1: Nightly and weekly audits can run against both your DMS and CMS systems. This allows the push and pull of information to update case information, and eliminates redundant, manual data entry.
Example 2: By accessing a common DMS, integrated with your CMS, your Courts, HR, Accounting, and any other departments share documentation that will streamline the collection of fines and accessibility of information.
Example 3: An integration between your DMS and Web Calendar, or other scheduling system, puts electronic documentation at the fingertips of Judges and Clerks in the courtroom, providing immediate updates and eliminating the shuffling of paper.

If you’d like to learn more about how ImageSource has successfully implemented and integrated the court systems, I invite you to explore what we’ve done for the Superior Court of California, County of Stanislaus.

April Gentry
Account Executive
ImageSource, Inc.

Transactional Content Management – a catalyst for business process improvement

Despite the massive amounts of investments made in information technology there is still a need for businesses and organizations to continually ask the following questions on four main strategic business drivers:

  1. Reduce Costs: How can we complete “X” process in less time and with less cost and less labor?
  2. Increase Revenue: What can be done to improve the customer experience while shortening the sales cycle and improving our gross margins?
  3. Risk & Compliance: What must be in place in order to prevent unauthorized access and/or actions to our systems and data? What ability do we have to audit and report on the activities within the system?
  4. Competitive Advantage: What can be done to give our customers a “WOW” experience? What can be done to reduce the time from sales order-to-cash to improve self-funding our growth?

The strategic business drivers listed above when reduced down to their basic elements often translate into some type of process that is driven by documents and data. There are many systems that help affect this change like Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM); however, they can often times fall short because they are great at processing data, they just aren’t equipped to deal with documents like an Enterprise Content Management (ECM) system.

What is Enterprise Content Management or ECM? The Association for Information and Image Management (AIIM) Continue reading

ImageSource implements groundbreaking paperless courtroom solution, featuring ILINX® technologies

Stanislaus County Superior Court is a pioneer in digital courtroom document processing, as featured in a recent article in the Modesto Bee. Not mentioned in the article is the fact that their successful solution was implemented by ImageSource and features ILINX technologies.

Stanislaus had the vision, and we helped them get there. The technologies used—ILINX Capture and IBM FileNet—have been designated as a solution of choice by the California Administrative Office of the Courts (AOC). The addition of ILINX eForms was added to further streamline courtroom processes. The powerful combination of technologies used offers a robust, scalable and easy-to-use option to automate courtroom processes enterprise-wide.

The family court division has been paperless since early spring of 2014 and is being expanded to traffic, civic and criminal cases, and eventually to the entire courthouse. Clerks search for, and organize documents for upcoming cases based on a web calendar. Judges and commissioners access documents during cases on tablets while on the bench, eliminating a daily stack of about 40 paper case files. Legal documents that require completion during a hearing are now electronic and are filled out, reviewed, approved, signed and routed for printing on the spot. Continue reading

Converging Mobility with Enterprise Content Management (ECM)

In a recent report, IDC predicts 87% of connected devices by 2017 will be tablets and smartphones.  In the same report, it is predicted that the purchase and use of PCs will drop from 28.7% to 13% by 2017.Worldwide-Smart-Connected-Device-Forecast-Market-Share-by-Product-Category-2012-2017-iCharts

What does this trend data really mean?  Well, for starters, it might mean that more people will be playing Angry Birds than ever before.  From a business point-of-view, tablets and smartphones are both disruptive and viewed like a Swiss Army Knife:  a single device that can do many things.  However, with these mobile devices, there is both the opportunity for rewards and the potential for risks.  It makes no difference if the mobile device is provided by your employer or is a BYOD situation.  On the whole, the same rules apply; however, there are some nuances about BYOD that invite additional risks to be mitigated. Continue reading

The ImageSource Customer Service Difference

I am a customer service specialist. Ninety percent of my job is customer service. It is my goal to offer effective solutions and products at a fair price and to do so above expectations. Which brings me to my most recent encounter regarding a lack of service – I cancelled my cable today. It felt as though they believed the customer needed them more than they needed the customer. Millions of dollars are spent on attracting customers, but how are companies treating the customers they have? When trying to reach the cable company to address my concerns, (my bill had increased by 50 percent), it took 10 minutes just to get to a live person on the phone. And when that person could not help, I was transferred to a different department where I was on hold for another 10 minutes. Shortly after I hung up. The next day I dropped off all my equipment at the local office and cancelled the service without ever being asked why I was cancelling. Continue reading

City Agenda Packet Solution with ECM

Screen Shot 2014-01-10 at 10.09.08 AMPutting together City Agenda Packets can be a laborious process. Check out how the City of Kennewick, Washington used their Enterprise Content Management solution to make this process more efficient in this short video.

Kristina Linehan (Parma)
Account Executive
ImageSource, Inc.

We Love Our Customer Partners!

Here at ImageSource, we are ecstatic about our Customer Partners! We call them Customer Partners because we believe that they are all truly partners of ImageSource. Together, we’ve been able to accomplish some pretty awesome things.

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ILINX eForms—For those who like to do 2 things at once, like walk and capture!

ILINX has yet another tool to enable capture anywhere your work takes you. ILINX eForms is a flexible, user-friendly electronic forms software for the capture, processing and delivery of data, images, even signatures. It can do so in a variety of ways, by using a keyboard, a finger or stylus on a touchscreen (using Intelligent Character Recognition or ICR) and even a database lookup. It allows you to add an attachment, or take a picture and embed it in the form. And ILINX eForms can be accessed on a variety of devices, from desktop to tablet to smartphone. Did I mention it is flexible?

Continue reading

ImageSource customers are evaluating the Panasonic scanner: KV-S1065C

Panasonic scanner: KV-S1065C

Why my customers choose the Panasonic KV-S1065C:

1. One of my healthcare customers had a requirement for scanning medical cards.   This scanner is specifically designed to work with many different sized identification cards. They also love that the scanner software allows you to view both sides of the card on one image.  This is a great feature in the medical field. Another great feature is the long paper scanning option for scanning unusually long patient records.

2. Many customers in any industry enjoy utilizing the Kofax VRS software to autocorrect their scanned images. This cuts down time on the end-user manually correcting these images. Productivity is increased substantially.

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ROI of Document Imaging

Forrester Research analyzed and evaluated ECM technologies and came out with The ROI of Imaging. Forrester Research, Inc. is a global leader in business and technology. They define imaging as software for scanning, capturing, indexing, retrieving, processing and archiving digital images of documents and electronic forms. Many organizations rely on paper intensive business processes and because of that, imaging is a very important component of Enterprise Content Management’s value.

Continue reading

Save Time and Money With Advanced Capture

Does your organization waste valuable time and resources to manually prep documents? Are you tired of manually typing in data which oftentimes isn’t inputted accurately and error-free? If you want to venture away from these tedious slow processes, there are solutions out there! Advanced capture technologies will streamline and automate the transformation of documents into structured electronic information for your business processes.

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Panasonic Panaboard-Not Your Average Whiteboard

I have discovered great benefits that Interactive Whiteboards offers in day-to-day activities that many of our private, government and education customers are utilizing. Highlighted below are two of the more popular interactive whiteboards that are requested by customers – the Panasonic UB-T880 and UB-T880W Panaboards.

What is an Interactive Whiteboard?

  • It is a Whiteboard that uses a projector to display PC Images onto it’ surface and lets the presenter operate the data on the board, with a finger or an Electronic Pen that works like a PC mouse. It is an active, visual-based educational tool.

Benefits

  • Makes it easy to create effective, eye-catching teaching materials and it promotes active, visual-based teaching and learning.
  • Intuitive operation that allows you to freely manipulate music, movies and images, to change ordinary meetings and presentations into visually active exchanges.

Features:

For a great list of features – check out the brochure.  You will be surprised at all it can do!

I discovered some interesting “out of the box” applications of interactive whiteboards:

Remote Conferencing – for Board meetings, company staff meetings and training (using the remote conferencing system)

  • Education – the Panasonic Interactive Panaboards can be purchased with RM Easiteach software. The Panaboard’s information can be saved and distributed to students via flash drive or email. It is a great collaborative teaching tool.
  • Education –  a School district that did not have the funding or infrastructure to put multiple computers in every classroom  – they now use the Panasonic Interactive Panaboard in 700 classrooms to provide Web and Multi-media learning applications and interactive activities involving the web and built-in stereo speakers.
  • Healthcare – a hospital that uses the Panasonic Interactive Panaboard as an operating room scheduling tool. Also utilizes the Panaboard in waiting rooms to help entertain adults and children for hours while they wait.
  • Utilities – a Utility company that uses the Panasonic Interactive Panaboard as a tool for monitoring different functions such as water and power.
  • Firefighting – Fire Station that uses the Panasonic Interactive Panaboard for training and as an interactive tool for Google Maps – they use the touch capabilities to zoom into a specific location of a fire to discuss different ways to access to location etc.

 If you have an interesting way you are using an interactive whiteboard please share this information – we could all learn from your experience and wisdom!

Megan Lane

Inside Sales

ImageSource

300 Million Pounds of Frozen Vegetables

If you haven’t seen our National Frozen Foods customer success video yet, take a break for less than 3 minutes and see how this corporation that produces over 300 million pounds of frozen vegetables a year utilizes their Enterprise Content Management system to increase their business efficiencies.

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Conversion of Documents at California County Assessor’s Office Creates Paperless Office

ImageSource was the privately contracted vendor for a California County Assessor’s Office that embarked upon a major project designed to create a paperless work environment. The project processed and imaged 25 million pages of file documents. Documents were scanned at the rate of 125 images per minute, 8 hours a day. The County also implemented day-forward imaging rather than filing incoming paper documents. The entire project was completed in approximately one year.

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San Jose State University Enrolls Students with Oracle and Peoplesoft SIS

San Jose State University Campus

There is a new way to process students into Universities that are using Peoplesoft SIS. It is called WebCenter Content and it is built by Oracle.  The first installation in the country is in full production at San Jose State University (SJSU).
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ImageSource® Awards Customer Partners for Innovative ECM Solutions

theme imageImageSource recently announced the winners of the 2011 Nexus Customer Partner Awards. The winners all show exceptional and innovative ways of utilizing Enterprise Content Management (ECM) technologies and include San Jose State University, ESCO Corporation and Mira Costa College.

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Less is MORE

I have a challenge for the readers of this blog.  Are you ready?   Take deep breath.   I want to challenge you to, DO MORE WITH LESS.   I think we are often taught to want more, that we “need more”.   I am challenging you to someone that can do MORE with Less.  I am sure you are wondering how this relates to content management, the topic I was asked to write about.   Well I think I can bring you to that reality, so continue reading.   Today we face an economic reality that is forcing us to do more with less.   It makes you think long and hard about what is important and what is needed.  This concept can be taken all the way to the documents that we deal with for our business processes.  Often we create business process around what we have “always” done.   I think it is time to stop and relook at your business.   How can capturing data as it is created and making it electronic increase productivity as well as reduce costs overall?   Many studies share the ROI of this fact.   Do more with Less.  Stop making more paper, and make Less.  Stop doing more work and do less.   If this is something you are ready to talk about, I know that our team of consultants are the right people to help you conquer that task.  It is a daunting one, but it must be done and you want the right people to lead you through the challenge.   We have done this for many years and have proven to be true professionals and experts at the task.

Please take a minute to read a Case Study done for the City of Kennewick .

“We’ve comfortably taken the leap to a paperless environment. Departments are much more self-sufficient in finding content. I no longer spend countless hours making copies & distributing them.”

– Valerie Loffler, City Clerk, City of Kennewick

Geetha French
Inside Sales
ImageSource Inc.  

ImageSource Achieves Oracle PartnerNetwork Specialization for Enterprise Content Management

This week ImageSource was approved for the Enterprise Content Management Specialization from Oracle. Oracle Specializations are designed to recognize distinguished Partners that have experience and knowledge in one or more product pillars. As a leading provider of Enterprise Content Management technologies, consulting, and integration services ImageSource proved their high level of expertise though testing in sales, support and implementation. ImageSource also demonstrated their experience with validated solutions and customer references.

ImageSource has been implementing ECM technologies since 1994 working with Optika, Stellent and now Oracle Enterprise Content Management, recently renamed Oracle WebCenter Content.  We have a vast customer partner network where ECM solutions have greatly improved business processes and created efficiencies for government, higher education, finance, healthcare and many other industries. Our Website hosts multiple case-studies showcasing our Oracle solutions for Costco, Mazda, Suzuki, Swedish Medical Center, San Jose State University and more.

Oracle WebCenter Content provides organizations with a unified repository to house unstructured content, and deliver it to business users in the proper format, and within context of familiar applications to fit the way they work.  It provides strategic content infrastructure for managing documents, images, and rich media files, End-to-End content lifecycle management from creation to archiving and contextual enterprise application integration.  ImageSource has certified staff and extensive experience implementing this technology. We are proud to announce this specialization and look forward to announcing more certifications in the near future.

Debbie Horton
ImageSource
Communications Director

As Easy as One, Two, Capture

Enterprise. Content. Management (ECM)— “Enterprise content what… Enterprise rental cars?”

People who are not in the ECM/ technology industry are most likely unfamiliar with this three- word term. Just watch our hilarious Street Smarts Video to hear the various answers. This is a phrase that can sound a little intimidating and jarring. I, myself am new to this industry, and I’m not going to lie—right before working at ImageSource I was intimidated. Prior to my start date, I had repetitive thoughts running through my head, “How am I going to learn and master the Enterprise Content Management industry?” But luckily when I began working at ImageSource these thoughts soon disappeared.

Don’t be fooled by the ECM term, a broad description will make understanding this industry possible. ImageSource is a full service Enterprise Content Management solutions provider and integrator. This means we offer services and infrastructure using paperless technology. Everyone has tons of papers, documents and files. This can range from a small doctor’s office that needs to keep track and organize their patient’s health charts, medical history, insurance, etc. to a larger scale such as an entire city in California: organizing, processing and recording thousands of papers a day. ECM comes in by capturing (such as scanning), organizing and storing all these papers which can be easily retrieved even from a remote location.

Real Life Snippet:
Just yesterday I went to the car dealership to pick up our company car after getting it serviced. Like any other business, you receive services, pay for the services, and then get a receipt.  Upon receiving the receipt my first thought was, “I need to make a copy so I have one for my expense report and so that our accountants have a copy as well.” BUT this is where ImageSource comes in. ImageSource offers a product called ILINX®. And keeping up with the times, we have a smart phone app called ILINX® Capture Mobile. All I had to do was grab my iPhone, open up the app, and capture the receipt by taking a picture. I then typed in some data to index the receipt such as the date, location, and name of the company. The image then converted to a pdf and was immediately e-mailed to my own address. Now when I send in my expense report, I have the receipt ready to go.

My brief personal experience shows that we can even hone down to the individual such as you or me to explore the benefits of ECM and its services– all of which makes our daily lives a bit easier.

Tracy Lim
Communications Manager
ImageSource, Inc.

Taking PeopleSoft to New Heights in Higher Ed

The PeopleSoft ERP system you use for Student Information Services (SIS) has been built to support nationwide and world wide applications. As such, it cannot provide unique challenges for each business need.Typically, we see IT shops and business directors working around the deficiencies in the product in an attempt to meet specific business objectives.  We also see universities purchasing complimentary products to try to meet specific needs and requirements.

From an IT perspective, the cost to write custom code to modify PeopleSoft is prohibitive, or the software simply cannot meet the business objectives. With this in mind, ImageSource, a systems integrator for Oracle, has built several modules for higher education that will have a dramatic effect on how universities conduct business. The integration is codeless, so although we “talk back and forward” to PeopleSoft, there is little requirement to have PeopleSoft technical staff supporting the project.

This new module provides true business workflow that can be designed and built by the business unit, allowing work to be pushed out to the specified knowledge workers. The pilot project recently completed at major California University has been deemed a complete success. This solution now allows them to provide critical real time service to students, parents and faculty.  With the initial implementation in Finance and Student Services, this university is ready to implement the program campus-wide and gain substantial ROI.

If you’d like to know more about how this solution works please email Lynne Butler, ImageSource Higher Ed Business Consultant, at lynneb@imagesourceinc.com

Northwest County Goes Live with Oracle ECM 11g and Automated Records Management

A sizable county in the Northwest recently partnered with ImageSource on a major Universal Records Management solution. Implementing Oracle’s latest technology – Oracle ECM Suite 11g – the county’s Public Works and Utilities (PWU) led the shift to an automated system for managing records. By putting a state-of-art records management system in place, PWU is blazing the way for the county to effectively manage records and retention policies county-wide.

The impetus to automate records management at the County included a variety of challenges.  They were working from an electronic digital vault for storing documents that had been developed internally and operated with antiquated architecture and technology. The indexing structure was extremely complicated so they had difficulty finding and storing information and the vault had zero records management capabilities. There was no official File Plan in place and content was kept in multiple formats and several locations; paper files, network file system and the vault.

The starting point for the project was to perform a Policy and Procedure review.  From that ImageSource Professional Services delivered several reports including eDiscovery and Public Disclosure recommendations, a vault migration strategy, a metadata model and an official File Plan for automating records management with government mandates and regulations.

Once the structural foundation for records management was analyzed, evaluated and a governance plan put in place by ImageSource, the technology implementation was the next step. Oracle 11g was selected as the infrastructure for several reasons. Recently redesigned, Oracle ECM utilizes JAVA programming technology for its ECM suite, providing the most recent Oracle technology and a solid foundation for years to come.  11g also provides a tighter integration between vertical components, which at the end of the day, provides a wider range of choices and more flexibility in architecting and designing solutions.  Oracle 11g also provides a host of benefits in the context of the broader Oracle line-of-business platforms – weather its Siebel, CRM on demand, JD Edwards or PeopleSoft – the integrations will be tight. The other Oracle products used to support this implementation are Oracle AutoVue, Oracle Secure Enterprise Search and URM Adaptors for SharePoint and the Network File System.

Utilizing Oracle ECM 11g and its Universal Records Management (URM) module, records management policies are now in place for three workgroups within Public Works and Utilities. A system was designed around the core concept of contribution folders. In order to ease transition, the Oracle software was designed and set up to mimic the folder structures that the County was using on their network file system. The contribution folders have a hierarchal structure and content contribution to the folders is extremely easy with drag-and-drop functionality. The hierarchal structure enables automatic assignment of metadata and records management policies without ever having to key index values.  Direct contribution capabilities into the file structure are also available from Word, Excel, PowerPoint and Outlook.

The County went live with this new Records Management solution a few weeks ago and is now moving toward a completely automated records management system in PWU. This solution also provided the County with the infrastructure to facilitate Public Disclosure Requests and to automate records management County-wide. The benefits will be far reaching as the County moves into full production and later expands the many enterprise capabilities of Oracle 11g.

Debbie Horton
ImageSource
Communications Director

A Higher Ed Solution You Don’t Want to Miss…

In the 90s, a lot of Higher Ed institutions acquired document imaging systems to get rid of the volumes of paper from student files, accounting records, human resource documents, etc.

Times are changing now, and there are demands for student portals, integrations with Student Information Systems, the ability to capture electronic transmissions, the need for extensive workflows, and quite frankly, the ability to work more efficiently. More work has to be completed by less people. In most cases, staffing levels have been reduced.

The problem is, most systems currently installed in these institutions were built by Hershey, ImageNow, Nolij and other client server technology software manufacturers, and were built for specific purposes, primarily to eliminate space.

However, In order to meet the demands for campus-wide ECM solutions, there is a need to move from client server platforms into true n-tier architecture products, where standard document imaging has been integrated with Web Content Management, where records management and digital asset management is all part of a suite of products. Content needs to be ingested at the beginning of the process and pushed to knowledge workers.

In today’s world, content is not about scanned pieces of paper, it is not about bar code indexing, or OCR technology.  Universities are demanding products that are versatile and can be supported by a light IT staff.  The cost to repeatedly introduce an RFP for every IT need has been realized.  The requirements now set forth in an RFP for content management solutions far surpasses the ability of the traditional scan, store retrieve systems of old.

The new technologies available in Enterprise Content Management platforms will be demonstrated at the ACCRAO conference in Seattle, the 14th through 16th of March.  At booth 106, you will see how a student portal will work.  At the ImageSource presentation Tuesday evening at 5pm,  you will see the inner working of the system designed for San Jose State University, due to go live early spring.

Terry Butler
Chief Solutions Officer
ImageSource, Inc.

Migrate to Oracle 11g? Ask Me!

Looking to migrate documents out of an older version of Oracle?

ImageSource is a specialist in migrating the Oracle older versions of IPM and UCM into the latest Oracle IPM and UCM platform – 11g.

ImageSource has been installing and maintaining content management systems since the early 90s. They have extensive expertize in most industries, including both the public and private sectors. ImageSource has installed the 11g platform for records management in a large county in the Pacific Northwest and are planning to convert several large clients from prior versions of the software to the latest release of Oracle.

ImageSource has had a lengthy track record with the product, with the first installation at Costco Wholesale in 1993. There are more than 60 applications running on IPM with access to more than 1,000 users with approximately 125 million objects that have been added to the library since the early 90s. Whether an image was created in 1993 or 2011, the system can recover it easily.

The migration from prior platforms to 11g takes a lot of thought and requires considerable experience in both the older and newer versions.

Terry Butler
Chief Solutions Officer
ImageSource, Inc.

Higher Ed Automates Transcript Processes With ECM Technology

Enterprise Content Management (ECM) can provide a host of benefits to Higher Ed Institutions. Efficiencies can be found in Admissions & Registrar, Financial Aid, Accounting & Reporting, Human Resources, Marketing & Communications and more.

ImageSource Customer Partner, San Jose State University, is utilizing ECM technology for creative automation solutions in several departments, with plans to expand university-wide. Besides automating Finance’s requisition to PO process, a unique solution in Enrollment Services has created one of the most advanced transcript automation processes available.  Utilizing PeopleSoft as the core engine, ECM technology automatically extracts almost all data from paper and electronic transcripts and uploads the data to PeopleSoft.  The system provides coordinators, evaluators and auditors with concise, consolidated information, allowing them to calculate credits at the touch of a button and make enrollment decisions quicker.

Debbie Horton
Communications Director
ImageSource, Inc

City of Kennewick Launches ECM Solution by Streamlining City Clerk & Payroll Processes

The City of Kennewick, Washington, looked to an ECM solution to help streamline processes. Because of changing economic conditions and a shrinking tax base, Kennewick needed their business processes to enable them to do more with their current resources. As one of Washington’s most progressive cities, Kennewick recognized that implementing a core Enterprise Content Management (ECM) system would help them meet this goal.

To read the entire case study, visit http://imagesourceinc.com.

Organization:
City of Kennewick
www.ci.kennewick.wa.us

Industry:
City Government

Solution:

  • Workflows for Agenda & Payroll
  • eForms

Challenge

  • Required to do more with current resources
  • Paper-intensive processes
  • Manual routing for approvals laborious & expensive
  • Documents difficult to locate
  • Duplication of documents
  • Payroll process labor intensive & error-prone
  • Excessive storage space required

Key Benefits

  • Flexible workflow allowing various approvers depending on need
  • Documents easy to locate and always available
  • Changes are easily accommodated
  • Agenda ePackets are easy to build, distribute to Council & public
  • Most current version of documents accessible across all departments
  • Reduction in storage
  • Infrastructure for storage & electronic workflow can be leveraged city-wide
  • Integration with existing Payroll system improves accuracy
  • Intuitive indexing & validation
  • Automated data entry
  • Payroll processing reduced 90%, or more

Products

Kristina Parma
Communications Manager
ImageSource, Inc.

City of Richland Wins InfoWorld 100 Award

Congratulations to the City of Richland, Wash. on winning the InfoWorld 100 Award! Richland streamlined their business processes utilizing different technologies, including ABBYY, ILINX, Oracle and others. Check out the Richland case study discussing their solution.

Case Study: http://imagesourceinc.com/CustomerSuccess/CaseStudies/CityofRichland/index.htm

Kristina Parma
ImageSource, Inc.

  

Enterprise Content Management Brings Efficiencies to Government

In a press release dated December 3, 2009, Governor Gregoire announces several significant reform measures to ensure Washington State delivers services more efficiently and effectively. One area of focus is information technology opportunities.

“Wide adoption of IT shared services allows agencies to concentrate on mission-critical needs while achieving savings through economies of scale and standardization,” said Tony Tortorice, state Chief Information Officer. “This is better for the agencies as they work with fewer resources to provide better service, and it’s better for Washingtonians who will receive better service at a lower cost.”

At Nexus 2009, the ECM solutions conference hosted by ImageSource, two government entities received ECM awards for improving services and creating efficiencies in their daily operations.

The recent ImageSource press release, dated November 10, 2009, highlights the two ECM solutions. Below are highlights from the press release.

The Department of Financial Institutions (DFI) received the award for Best Use of Complementary Technology for a solution that automates the routing, monitoring and management of imaged checks and supplementary documents received by DFI.

“This solution assures that all checks and supplemental documents are imaged almost immediately, facilitating the rapid deposit of checks received by DFI.” said Ron Seymour, CIO, Washington State Department of Financial Institutions. “Being recognized at the Nexus conference highlights DFI’s commitment to develop technology that benefits the State of Washington,”

The City of Richland received the award for the Largest Return on Investment for an ECM solution that streamlined their agenda process by creating electronic workflows.

“Technology is rapidly changing how cities in Washington can gain efficiencies, improve processes, network and share information. Our objective is to make Richland a leader in information management,” said Jon Amundson, Assistant City Manager, City of Richland. “We are honored to be recognized by this award which demonstrates the economic benefits this technology can bring to the City and its constituents.”

Debbie Horton
ImageSource
Communications Director

 

 

AIIM 2010 Awards Nominations Open – ImageSource and the City of Kennewick Win in 2009

AIIM recently announced they are accepting nominations for the AIIM 2010 awards.  The Awards Program recognizes the leaders, the innovators, and the dedicated members of our community. Award nominees test the boundaries of our industry, look to the future, respect the past, take risks, serve their profession, and welcome diversity of thought.

In 2009 ImageSource Customer Partner, the City of Kennewick, was the recipient of the Carl E Nelson Best Practices Award which recognizes excellence in the ECM field by showcasing successful ECM implementations.

The award winning implementation at the City of Kennewick provides a comprehensive system for a variety of business processes. It supplies workflows for the routing, review, approval and distribution of City Council agenda documentation and enterprise repository document storage. Electronic LiquidOffice time cards have been implemented for streamlining the submission of information by employees and payroll processing. Additionally, ImageSource’s ILINX Distributed Indexing was integrated to enable the successful contribution of all content to the City’s Oracle repository through intuitive indexing and validation. The new system has contributed to the City’s existing levels of service, despite the reduction of seven full‐time employees in the current biennium. The City’s new technologies and ensuing processes have the potential to save Kennewick nearly one million‐dollars in storage costs over the next five years.

The 2010 Awards will be presented during the AIIM Exposition and Conference in Philadelphia, April 20-22. ImageSource looks forward to submitting another world-class solution for consideration in 2010.

Debbie Horton
Communication Director

Excellent Planning and Project Management Earn Awards for City of Richland, Washington

 

Congratulations to the City of Richland, Washington.  Their ECM solution deployed earlier this year has earned  two prestigious awards within the past month.

In early November, the City of Richland won the ImageSource Customer Partner Award for best return  on investment.  The award was presented to Jon Amundson, Assistant City Manager and Christina Palmer, Project Manager at Nexus 2009.

Last week it was announced that the City of Richland was also named to the Info World top 100 list of IT projects.  The solution consisted of Oracle IPM, Cardiff Liquid Office,  a Bundle of ILINX products http://www.imagesourceinc.com/Products/ILINXProducts/index.htm which were used to extend the capabilities of the Off The Shelf Software.

The vision, professionalism and standard of excellence exhibited by the Richland team is to be commended.  Congratulations, City of Richland!

 

Congratulations City of Richland!

ImageSource would like to congratulate the City of Richland on winning both an ImageSource Customer Partner Award for the Largest Return on Investment at Nexus 09, as well as an InfoWorld 100 Award!

ImageSource’s annual Customer Partner Awards recognize customer organizations who have implemented solutions that streamline business processes and make efficient use of different technologies. The InfoWorld 100 Awards recognize organizations who have implemented technologies that have helped achieve business goals. For the complete list, visit www.infoworld.com.

Jon Amundson from the City of Richland sat on the Case Study Panel at Nexus 09, ImageSource’s ECM Solutions Conference, to discuss the solution at Richland. To be a part of Nexus 10, go to www.NexusECM.com to register! Register before December and receive a discounted price of $195! Use code NEXUS10SPL. After that, the price goes up to $295!

Kristina Parma
Corporate Communications Manager
ImageSource, Inc.

  

Microsoft SharePoint 2010 – Las Vegas Conference Day 3

Kraft Foods and Coca-Cola Enterprises (CCE) gave excellent presentations on how they have adopted SharePoint solutions.  Each took different approaches in deploying the platform.  Kraft focused on Web Content Management and CCE deployed using Business Product Online Services BPOS for employee team sites, collaboration, search, calendar shares and business intellegence.

In both cases the organizations selected SharePoint as not only a technology but a platform to enable their employees to engage more collaboratively.  Both organizations are eager to continue building out cutting edge ECM, WCM, BI and Social media applications on SharePoint 2010.

kraftfoods  Kraft Foods Digital Marketing group led by Rose Moda worked with Blackwell Consulting and Razorfish to deliver an extensbile, flexible and highly scalable web content management platform.  The customer facing websites are crisp, easily updated, brand flexible and powered by SharePoint.

Kraft is the second largest domestic food manufacturer and distributor with an annual revenues of 42B.  They have some of the best known brands that you find in your refrigerator or pantry everyday.  Including Maxwell House, Oscar Meyer, Oreo, Philedelphia Cream Cheese and Nabisco.  40 of the Kraft brands are over 100 years old.  Kraft has 168 manufacturing and food distribution facilities worldwide.

With 270 sites globally and 3 different (web) Content Management Systems, Kraft forcasts a $2.2M cost saving over 2 years using the SharePoint ECM platform.  They are currently running 64-bit versions of MS SharePoint 07 (MOSS) and MS Commerce Server 07.

Kraft wanted the new platform to provide fast, easy publishing.  In order give the sites clean brand awareness – reusable rich media web parts were developed that could be skinned to provide flexibility and uniquness across specific brand sites.  The platform had to be scalable and bullet proof, Frank Perkins from the technical team was part of the team that helped make sure the infrastructure was rock solid.

Maria DeLuna, Technical Director at Razorfish (a Microsoft company), was responsible for leading the design effort.  Key objectives were driven by the fact that each brand wanted flexibility ‘no strict templating‘.  This is not an easy task considering the re-usability goal that was necessary to gain ROI.  Out of the box skins & web parts were used to provide key internet marketing tools for polling, customer registration, product rating/reviews and newsletter functions.  By doing this each brand’s marketing group attained feature rich integration with no backend development work needed, this speeds deployment by not having to wait for development to code standard functions.  They achieved full creative layout control over were these webparts could be placed, this gave them more flexibility to what marketing does best, ‘create a vision’.

Web Parts Generate XML -> Apply XSLT -> Add Form Ctrls -> Render HTML
You can have one web part for navigation but present it differently on a brand’s site by using CSS.  For instance one recipe webpart by all brands don’t look the same.  Besides who wants to go to a Cool Whip recipe and have it presented the same way an A-1 Steak Sauce recipe is presented.

Kraft used a flexible template model that could incorporate standard content items but seperate them from presentation UI to let each brand have its own identity.  This cuts way down on what I call excessive wheel building.  Functional content items are bundled in a content group so they can be shared across sites and customized using CSS and XHTML to give them a unique look and feel.  Gene Hong from Blackwell gave a technical overview of the web part properties and content publishing process.

cokelogoCoca-Cola Enterprises has 75K employees, spread across 431 facilities worldwide.  23 – 30K of those employees are knowledge workers connected by PC’s, Laptops and Mobile computing devices.  They have 4 distinct lines of drinks, Sparkling (coke), Energy (monster), Juice, Water (dasani) and Tea.  Brett Kirkland (Priniciple Architect), Shahira Elsohy and Jonathan Phillips (Public Affairs) presented “The Sky’s the Limit – Journey to the Cloud”

CCE decided in 2008 to that it needed a 21st century communications platform.  They wanted to consolidate the communications infrastructure to reduce the number of vendors providing those services, this drives ROI.  They needed real world collaboration for employees, thus increasing the social networking culture between groups.  The vision was to establish digital communications as the key enabler to engage employees to drive sustainably collaboration and ongoing innovation.  Employees have good ideas and valuable knowledge, connecting them better would give CCE a competitive advantage.

In March of 2008 CCE announced that it had selected Microsoft for its integrated communication and collaboration platform using Online Services for SharePoint, Exchange and Office.  By moving these technologies to the Cloud and taking advantage of a SaaS licensing model they gained ROI and efficiency by off loading support, ongoing hardware and software upgrades and daily maintenance.

  • Key success factors included:
    Active and Visible Executive Support – critical
  • Market as an ongoing change management campaign well before launch
  • Simplified Integration
  • Created two-way communications

For a marketing video clip visit this link Coca Cola & Microsoft
Also this video from CCE Executives on the Decision to go with BPOS

Shadrach White
Chief Technology Officer
ImageSource, Inc.

 

$350M in Local Government Swine Flu Preparedness Grants

The Department of Health and Human Services officials announced last week that they will commit sizable resources to help state and local governments, families and healthcare organizations prepare for the fall flu season in light of the ongoing H1N1 flu outbreak.

Some of the grant funds will be used toward systems and functions that will help improve how state hospitals and public health departments are able to investigate and track information.

Implementing the right tools can help in gaining immediate access to data and distribution of facts.

Now, with ILINX Capture a simple click of a button can capture any type of critical information about H1N1 at any desktop–from paper electronic documents, from email to faxes–and deliver it where ever you need it to go.

And when we say simple, we really mean it. A web-based capture application, ILINX Capture is simple to administer.

Kimberly Torres
Marketing Coordinator
ImageSource, Inc.

Benefits of Enterprise Content Management In A Slow Economy

ECM is a maturing technology.  In the early days, solutions were built to meet the needs of a single department .  Index fields were often pre-defined, allowing very little flexibility for expanding the solution throughout the enterprise. While the only option in those early days was to purchase separate, departmental systems, the result was siloed solutions, redundant costs, and a compliance and records management nightmare.

The industry has matured.  Solutions now use open standards and are designed to be flexible in terms of application design, workflow processes and integration with Line of Business Systems.  Major ECM software platforms such as Oracle, IBM, EMC, and  are designed to be deployed to the enterprise..  The top ECM vendors are experienced at analyzing business processes and designing their solutions to meet the needs of each department within the enterprise, while at the same time providing the ability for each department to search across the enterprise for needed information.   The ability to design and deploy such solutions provides better records management, compliance and business intelligence.

In a slow economy, major cost savings can be realized if organizations will deploy ECM technology in a well planned, strategic manner.  Premier vendors of ECM technology offer education in the form of webinars, white papers, case studies, and ECM conferences. These educational offerings can expand the confidence and knowledge of organizations evaluating ECM solutions.  Any cost incurred by attendance of these educational events and programs will pay for themselves many times over in costs saved by avoiding  labor and redundancy.

It seems that now is the time for organizations to really examine their ECM strategies with the goal in mind of leveraging ECM technology to help the survive and thrive in this economy.

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