5 Reasons You Need to Meet in Person

I have been with ImageSource for almost 11 years and in the computer industry almost 47. My journey has taken me from field engineer, to systems support engineer to management and finally to sales. To say I have seen it all is an understatement. Anyone who knows me has always heard me say that email, voicemail, Twitter and Facebook are all great sales tools, but that is exactly what they are – tools. There is no substitute for face-to-face meetings.

Just this past week the ImageSource executive team and I completed our third week of Nexus ’14; a week of personalized, private sessions where we meet with customers to discuss their unique ECM needs. We met with all of our customers face-to-face; listening to them, (I repeat: listening to them), taking notes and presenting the future direction of ImageSource. The results exceeded any of our expectations.

My clients are just like yours: They want to Skype, email and text. But here’s why you still need face time. Continue reading

San Jose State University Enrolls Students with Oracle and Peoplesoft SIS

San Jose State University Campus

There is a new way to process students into Universities that are using Peoplesoft SIS. It is called WebCenter Content and it is built by Oracle.  The first installation in the country is in full production at San Jose State University (SJSU).
Continue reading

Big Enough to Do the Job, Small Enough to Care

Last month we just completed our annual Customer event NEXUS, as usual the event was excellent. During some downtime in the Exhibit Hall I got a chance to chat with one of our ECM Partner Representatives from IBM. During this conversation I was struck by some of the comments made to me, particularly about our customers. During the conversation they said that they have never seen such loyalty from customers towards a company (ImageSource). I can assure you after 43 years in the computer industry & many years competing with IBM, comments like that are far & few between. Over the next couple of days I continued to think more and more about the comments and its true, then I asked myself why, what do we do different that inspires that level of loyalty? The answer was actually pretty simple, “We Care”. In all my presentations I usually close by saying something along the lines, “We are big enough to do the job, but still small enough to care”. From Sales to our Professional Services team and throughout every person in the company we all care.

Bob Garrido
Senior Account Executive
ImageSource, Inc.

Stuck in a Trade Show Whirlwind

This year’s Fall trade show season seemed to blow in and out like a tornado. It is no joke that time flies when you are having fun. We’ve seemed to go from September to December in a blink of a eye. Our whirlwind of a tour started  back when the leaves were just starting to change with multiple local PMI and AIIM events and only picked up speed from there….

For a week we blew into OracleOpen World in San Francisco, CA . If you’ve never attended Oracle OpenWorld, be ready for quite a technology experience. As an Oracle Platinum Partner there is no way we would have missed it!  As a systems integrator for Oracle Middleware, we were eager to help attendees learn how to run more efficient business processes by implementing Oracle IPM and UCM solutions.  There was a lot of interest in our recent implementations of Oracle Webcenter Content 11g. We look forward to going back in 2012 and hope to see you there.

While many of us were at OOW, our ECM expert, John Smetana was attending the AIIM ECM Bootcamp in Minneapolis, MN on October 4.  AIIM members and attendees collaborated on ways to minimize paper and manual processes in core backend activities and discussed better ways to engage social technologies to reach customers.

Next stop landed us in Vegas, Baby! We were a proud exhibitor of the IBM Information on Demand Conference that happens annually at the Mandalay Bay. And we are hoping what you saw there, doesn’t stay there. Take back what you learned from our IBM ECM team to get started on automating processes or to expand your current solution, enterprise-wide. We can wait to get back to IOD in 2012

Next up, we couldn’t have been more excited or proud to host Nexus ’11, our annual ECM Solutions Conference on November 3-4.  With over 28 breakout sessions, world-class Keynote speakers and peer-to-peer networking, this event has become the best education ECM technolgoy event on the West Coast!  Pre-conference training for AIIM certifications and other continuing education credit were provided in the days leading to the conference. Our vendor partners, including Fujitsu, Panasonic, IBM, Kodak and other industry leaders were on hand to show their latest product offerings and answer questions in our Expo Hall. This year’s hot topics included planning your ECMECOSYSTEM™,  Capture solutions from ILINX and Kofax, and implementing mobile and social technologies. You can check out presentations and video from this year’s event or register for what’s in store for Nexus ’13!

And finally, we wrapped up our tour in Sacramento, CA at the Kofax Connect event where we presented with our customer partner, Sacramento County, to share how their are utilizing Kofax KTM to clasify, separate, extract and transform documents.  We were excited to be a part of this valuable event and have the chance to discuss capture solutions with the many Kofax users who attended. If they hold this complimentary seminar again in the Spring you won’t want to miss it.

As frost began to form and the breeze began to slow, it was finally time to click our heels and head home for the holidays. But it won’t be long till we are back out on the road to talk with all of you about implementing your ECMECOSYSTEM and making your information work for you!  Make sure to keep checking our Events calendar to see if we will be blowing into a location near you.

N.E.X.U.S. 2011

Nexus our ECM Solutions Conference is less than a week away. Our pre-conference training starts this Monday, October 31st at the Bellevue Westin Hotel. The  training is kicked off with the AIIM ECM Practitioner Certification, as well as the AIIM Capture Practitioner Certification, Conflict Management Course with James Brown and Oracle ECM 11g.

On November 2nd 2011 at 7:00PM come meet us at the Cypress Lounge in the Bellevue Westin for some light appetizers and cocktails to start the conference off right. Come mix and mingle with people in and out of the ECM industry.

We have a number of great organizations such as Fujitsu, IBM, Oracle, Kofax, AIIM, Kodak and many others which help make this an outstanding conference.

If you want to attend our conference register online http://www.nexusecm.com and don’t’ miss out on this wonderful opportunity!

Learn How to Save Your Business Processes at Nexus

If you’ve got paper, mismanaged files, labor-intense and risk-prone processes that you want to fix, you NEED to come to Nexus! Nexus is a two-day Content Management Solutions conference held in Bellevue. This year’s conference is Nov. 3-4.

As the host of the conference, ImageSource brings industry professionals to Bellevue to discuss a variety of topics from scanning and capture to workflow and business process management to storage and records management. A number of organizations like Oracle, IBM, Fujitsu, Kodak and many others will be exhibiting at the conference.

Also this year, there is a session on the ECM Ecosystem. The ECM Ecosystem is a process that explores your current “As Is” business state, and based on a series of interview and prioritization, allows us to make a recommendation on the future state. You don’t want to miss this session!

This two-day conference has four keynote sessions and more than 25 breakout sessions jam-packed with valuable information. There are three tracks – ECM Fast Track for those just starting their ECM journey, Management for management-specific sessions, and Technical for those looking for a more hands-on experience and a deeper look into the technology.

You also don’t want to miss our fabulous evening event Thursday night at Lucky Strike Lanes. There will be food and bowling and you won’t want to miss this!

For a complete look at the conference, visit http://NexusECM.com. Contact the ImageSource Nexus Team at (360) 943-9273 to secure your spot and get a special $100 off discount code!

We look forward to seeing you there!

Kristina Parma
Account Executive
ImageSource, Inc.

Unsure Economy Holding Your Business Back from ECM?

There’s no question that the US economy is still troubled.  Whispers of a double-dip recession have been heard from Wall Street to Main Street, and it has some business leaders hiding their wallets under their mattresses.  The market nosedive of 2008 is still fresh in our minds, and every business is hoping for the best while preparing for the worst.

A common management response to a potential downturn is short-term cost cutting.  Though it’s important to watch cash flows carefully, being financially prepared does not necessarily mean a spending freeze.  This mindset ignores long-term financial prospects, and does little to safeguard a business from future economic slumps.

Some of the best defensive measures a business can take are forward-looking investments.  A carefully executed Enterprise Content Management System is a perfect example of this.  On face value, ECM seems like an expensive route to financial prosperity, meant only for large corporations with almost limitless cash.  But the long-term (and even short-term) benefits of an ECM system far outweigh these initial costs, and there are systems available that fit almost any size company and business need.

Stripping a company of its valuable employees or other key assets should always be a last resort for cost savings.  A savvy manager will look to business processes first, and ECM streamlines this practice.  ECM allows business leaders to take a close look at their information management, and pinpoint inefficiencies.  Sometimes these inefficiencies present themselves as nickels and dimes on a micro-level.  But, in the larger scheme of things, the removal of these small costs across an entire organization could mean the difference between net profit and net loss.

Getting started with Enterprise Content Management is all about having the right information.  Attending an ECM conference such as Nexus is often the best way of finding the solution that fits your business’ needs.  Whether you’re an ECM pro, or even if this is the first time you’ve encountered the acronym, Nexus ’11 has sessions that will deliver any of the information you want or need.

So go to www.NexusECM.com and find out how to save your business money while keeping your focus on the long-term.

Kyle Miller
Corporate Communications Manager
ImageSource, Inc.

Do You Know Where Your Records Are? Are They Safe?

Just recently I attended a thought provoking round table discussion involving records management. I, being directly immersed in enterprise content management, have bypassed the times when people stored physical records in an outside storage facility or in cabinets upon filing cabinets solely for records. Oh wait, that still exists!

One topic of discussion was what to do during a disaster. What do you do to save all the paper records when there is a flood or a fire? The various answers ranged from putting them in a trash bag if it involved flooding or putting your records in a freezer if there is a fire. These do seem like practical solutions but I’m not sure how efficient this would be when you are racing against a fire or flood and there are thousands upon thousands of papers that need to be saved for a million dollar corporation.

I do understand the physical storage of paper and it is a practice that has been around forever, but now there are alternative solutions that will not only bring a great return on investment but also you do not have to stress about these “what if” situations. The solution is going paperless with Enterprise Content Management.

Did you know:

  • The cost to manage a 4 drawer filing cabinet costs $25,000 on average. (futurelawoffice.com)
  • It costs $20 to file a document
  • It costs $120 to search for a misfiled document
  • 7.5% of all documents get lost and 3% of the remainder get misfiled (Inc. Magazine)
  • Companies misfile up to 20% of their records (ARMA International)

If you implement an Enterprise Content Management system, these systems are designed to capture, manage, store, deliver and preserve structured and unstructured content.
If you are worried about who will have access to these records and documents, ECM is the answer. You can create restrictions so only certain people are allowed to access certain content.
If you are worried about the retention schedule of your records, ECM is the answer. ECM enables automation of records management so after the 5 year retention period comes up you will get a notification to dispose those records.
If you are worried about your files getting ruined from water or fire, ECM is the answer because you no longer  have to worry about maintaining physical copies.
And an ECM system can allow you to access your information from remote locations with multiple people accessing that info at the same time.

The possibilities are endless!

If you think Enterprise Content Management and going paperless sounds like the ideal solution then you are right. So come and explore the possibilities and capabilities of the various ECM technologies at our Nexus ’11 ECM Solutions Conference in Bellevue, Washington and we will help you get on the right track.

Tracy Lim
Communications Manager
ImageSource, Inc.

Eagerly Awaiting Nexus 2011

Not your average conference.

Nexus ’11 will be my 3rd Nexus conference.   I had the overwhelming, yet fortunate blessing of starting my first day of work for ImageSource at Nexus 2009.   I have been in sales for 10+ years but at the time I was 100% new to ECM.    Questions running through my head:  1) What is ECM?   2) Who uses ECM?  3) Why doesn’t everyone have ECM?   4) Now what is ECM??

ECM is interesting after you understand the depth of what it can do for your business.   As many of you have heard INFORMATON IS POWER.  ECM is the practice of leveraging information.    It empowers employees within a business to access information that solves problems in the day-to-day ins and outs of running a business.

I am excited to participate once again in this conference.  We have an amazing Key Note Speaker who was incredible last year, so of course we have asked him to return – Dr. James Brown. This year we are staying at the Westin Bellevue which we will all secretly long for after our action and information packed days. Although we are at a new hotel this year, some of you may be concerned that our evening event will no longer be at Lucky Strike… but fear no more! We will take over Lucky Strike Lanes and it will once again prove to be an outstanding place to meet other attendee’s where you can strut your best bowling moves.

Come enjoy Nexus 2011 with me.   I am eager to share the experience.

Geetha French
Inside Sales
ImageSource 

If only I were as Popular as the Nexus Conference

I am a newcomer to the world of ImageSource and ECM; having never attended Nexus, I know no more about the conference than what can be transmitted through words.   So, naturally, I’ve been tasked with calling past attendees of Nexus to tell them why they should return this year.

Wait, What?

Over these last 8 weeks at ImageSource I’ve completed a wide variety of tasks.  But, I have to admit, I was quite rattled by this assignment at first.  How was I to tell people about a conference which even I had yet to attend?  I was convinced that my ignorance would have me written off immediately.

I could not have been more wrong.

My background in retail primed me for the hard sell; I was certain that I would have to push the conference relentlessly to drive registrations.  However, to say that my calls have been met with warm reception would be a drastic understatement.  Past attendees have stopped me mid-sentence, reminding me that their previous experience was more than enough to make them want to come back.  One individual stayed silent through my entire pitch, and at the end he confessed that during my rambling, he had registered online and was excited to meet me there.

After a week of calling, I’m fairly certain that all I have to say to get people to register are two words:  ImageSource and Nexus.

My coworkers have been trying to convince me that this event was great for months, and I have had no reservations.  Still, simply hearing the excitement from past attendees has inspired that confidence in me.  When it comes to the value of attending Nexus, I no longer have trouble counting my chickens before they hatch.

Kyle Miller
Corporate Communications Manager

Vote for These Valuable ImageSource Presentations at OpenWorld 2011

ImageSource has proposed three presentations ideas for Oracle OpenWorld 2011. Please help us bring these valuable presentations to the Oracle community by voting for the three sessions below at the Oracle Mix website.

Getting Real with Oracle ECM 11g – Benefits & Lessons Learned from Going Live
Join this interactive discussion on the implementation of Oracle ECM 11g. See successful 11g installs for Accounts Payable and Records Management and learn how the most recent Oracle technology sets a solid foundation for these organizations for years to come. Discover how 11g provides a tight integration between vertical components providing a wide range of choices and more flexibility in architecting and designing solutions. Explore how Oracle 11g also provides a host of benefits in the context of the broader Oracle line-of-business platforms – weather it’s Siebel, CRM on demand, JD Edwards or PeopleSoft – the integrations will be tight.

Mastering Records Management and Retention Policies with Oracle ECM 11g
One of the largest counties in the Northwest recently implemented Oracle ECM 11g for Universal Records Management. The system, designed around the core concept of contribution folders, is blazing the way to effectively manage records County-wide. The technology provides a hierarchal structure, with drag-and-drop functionality and automatic metadata and retention policies, for efficient and effective records management. Discover how this infrastructure for records management can facilitate Public Disclosure Requests and unleash the many enterprise capabilities of Oracle 11g.

Oracle ECM & PeopleSoft/JDE – A Synergistic Combination
If you use PeopleSoft/JDE and are interested in extending their capabilities to accelerate multiple business processes, then this is a must-attend session. Through a tight integration, business processes are automated using Oracle ECM software to leverage your data residing in your Oracle database, optimizing operations. Further advancing efficiencies, users can utilize ECM functionality without leaving the familiar PeopleSoft/JDE interface. Capture structured and unstructured information from paper or any digital source, develop electronic workflows and store all your information in a secure repository. Learn about specific synergistic solutions that have streamlined processes for Higher Ed, Financial Services, Human Resources and more.

You must become a Oracle Mix member to vote. Please sign up and vote to see ImageSource present at OpenWorld.

To Vote:

1) Click on this link: https://mix.oracle.com/
2) Register as an Oracle Mix member
3) Click on “Suggest A Session”
4) Sort by title
5) You must vote for at least three sessions for your vote to count. Please vote for the three presentations above!

Debbie Horton
ImageSource
Communications Director

Where’s My College Application?

A foreign student has applied to four different schools across the US. She spent two years in a community college where she received her Associate of Arts degree. She applied online at all four schools where she hopes to be accepted into a School of Engineering.

It has been three weeks and she and her family have not yet heard from any of the schools as to the status of the enrollment process.

In the meantime, hundreds, if not thousands, of new applications are being handled by enrollment services. Documents, including letters of recommendation, visas, foreign document permits, health records and transcripts are pouring into these universities. Additionally, there are automated transmissions imported into these schools in an attempt to reduce the workload of already overworked university staff.

Phones are constantly ringing with calls  from concerned applicants and parents. Emails are accumulating and can no longer be answered due to volume and reduced staffing requirements.

At most institutions, this happens to be standard practice during the enrollment time period, and universities are looking at better ways to service their applicants and to help break the bottleneck in the work process.

At AACRAO in Seattle next week, ImageSource will present the answer – a view of how the student services operation will look. A major university on the west coast has accepted the challenge and is determined to change the process through true Enterprise Content Management. It should be made clear that this is not document imaging. This university will continue to use their student information system, but documents entering the university will be processed immediately and will be sent to various workflow queues where they will be pushed through the system. As information is processed, it will be uploaded to the student information system, work packages will be distributed automatically to knowledge workers, and plans are being considered to update information to student portals for self-service.

Terry Butler
Chief Solutions Officer
ImageSource, Inc.

Don’t Miss This AACRAO Seattle Presentation

ImageSource is really excited about the AACRAO conference being held in Seattle next week. In our booth (booth #106), we will be demonstrating how a student applying for college can go to the University portal and view the progress of their application.

This process will dramatically reduce the number of phone calls and emails that are fielded by an overworked Admissions office. At the booth, you will see the though process behind a new ECM process.

ImageSource is also giving a presentation Tuesday evening at 5 p.m. Any College, University or Higher Ed Institution looking to become more efficient when it comes to students can’t miss this.

Can’t wait to see you there!

Terry Butler
Chief Solutions Officer
ImageSource, Inc.

Inside KOM Day 2 – Document Imaging 2011

 “You may have read about Kodak in the news lately. CEO Antonio Perez commented on the Document Imaging division in his recent address to Wall Street Investors highlighting this division’s market growth and solid cash flow generation.” Again Kodak executives focus on the Channel Partner message.  “We need your help to extend new solutions to our customers.”    – Tony Barbeau, General Manager

Mr. Barbeau made sure to be specific about the needs of customers in the document imaging solution space.  This was well received by the partners as enthusiasm spread throughout the room.  Bud Webster and Russell Hunt did a tongue in cheek ‘cheesy’ unveiling of some of the new scanner models being released. Mr. Webster introduced the i5000 will deliver superior productivity with advanced features. This scanner doesn’t slow down when you turn on the advanced features; dynamic flow technology allows the scanner to deliver enhanced image quality and performance. Mr. Hunt introduced the i2600 workgroup and department scanner, this unit delivers the sharpest and clearest document image clarity on the market. The ease of use has been increased with one button scan to SharePoint and an LCD operator panel for the user. When the scanner is not in use the unit swivels upright to provide a near zero footprint this makes the scanner ideal for tight workspaces. Some have said all it needs is a handle for easy portability. Kodak provides a three year worry free warranty term for the Kodak i2000 scanners. This gives customers the peace of mind to purchase a world class scanner that provides 3yr advanced replacement.

Kodak continues to deliver high end microfilm solutions with the i9600 ImageWriter. I know this is still an important function for long-term archival of historical or vital records but it sure seems old school. Nevertheless the Kodak ImageWriter leads the market in performance, durability and feature set.

Russell Hunt went on to comment that, “We remain committed to improve and enhance our process for deal registration to protect opportunities. We are committed to communication about our programs and products. We want you to understand our vision and corporate strategic direction. We will provide you with effective tools to drive business.” “Kodak wants you to be loyal to Kodak, to be a strong ambassador of our products and services. The Channel Partners can help foster open communication and increase sales to help Kodak document imaging group drive growth”.

According to Mr. Hunt no competitor offers what Kodak does in terms of Industry Commitment, End User Knowledge, Technology and the People to help drive customer satisfaction and growth. We are focused on helping you be profitable and successful; in turn this will enable us to drive our growth and goals for revenue targets.

Next up SharePoint took the spotlight with Mike Gannotti; Senior Collaboration and Technology Specialist http://www.seproductivity.com with Microsoft. You can find him on facebook http://facebook.com/samurai.mike and twitter http://twitter.com/gannotti

Opening SharePoint facts from PowerPoint 2010 Slide Deck:
• 100M+ seats of licensed SharePoint software and growing
• Windows for the Internet
• 1900 publicly reference able internet sites, Ferrari was used as sexy example

I thought it was cool that that Mr. Gannotti shared Microsoft’s internal nickname for SharePoint, ‘Pac man’. Just like the video game of the 1980’s SharePoint gobbles up other Microsoft technologies and is positioned to be the cornerstone of everything Microsoft does for Web2.0. After Mr. Gannotti’s presentation I asked Mike what he thought the single biggest revenue opportunity was for the Partners in the room. He stated that he thought Workflow consulting was a big area. This is important because Systems Integrators like to consolidate Software Sales, Maintenance Contracts, Professional Services and Hardware to give customers a single point of access.  Personally we have found that the revenue opportunities around SharePoint services are valued at a much lower rate than other project work our company does. There seems to be way more buzz around SharePoint than actual Partner revenue being generated. Eventually Partners have to see the dollars come in before a wholesale shift to focusing on SharePoint solutions occurs. As a Microsoft Gold Partner we are skeptical that the revenue opportunity is significant, we have invested time to generate revenue around SharePoint services and projects without much return.

In Conclusion I must first thank John O’Grady, Tony Barbeau, Russell Hunt, Sophia Marchi, Jeff Shuey and the entire Kodak team for the hospitality they showed me as one of a thousand attendees. I was surprised at the amount of focus on the Latin American Region (LAR) in terms of excitement for growth and revenue generation. I believe the America’s partner community and region has much to offer Kodak in terms of innovation, sales and growth. The event continues through the end of the week for Kodak Employees with the Circle of Excellence Awards.  Check out http://twitter.com/jshuey for more updates throughout the event.

 

My Grandma Doesn’t Get What I Do…

I know I’m not the only person this has happened to. You have a friend, loved one or even a stranger ask you what you do for a living or what industry you work in. What I’ve found is that being in the Enterprise Content Management (ECM) space sometimes makes it difficult to describe what ECM is exactly (in plain English).

My grandma has asked me at least five times what exactly I do and more specifically, what the industry is about, and the dialogue goes something like this:

Grandma: “So Kristina, what exactly does your company do? I know you’ve told me before, but I can’t really remember.”

Kristina: “We are an enterprise content management solutions provider, an integrator and we have our own line of products called ILINX®. We also have this really cool conference every year called Nexus® with presenters, networking time, a vendor expo, etc.”

At this point, my grandma is just staring at me, blankly.

Grandma: “Um, so what does that mean?”

Kristina: “It basically just means we help people try to automate their business processes by scanning in documents, implementing automated workflows, utilizing capture software, storing information in electronic databases, things like that.”

My grandma’s eyes are beginning to glaze over…

Kristina: “In a nutshell, grandma, we help businesses become more efficient and more paper-conscious.”

After being in this industry for a few years, living and breathing it every day, I can sometimes easily forget that others don’t understand what capture is, how workflows come together, or why you’d ever need to get rid of fax machines and paper. They don’t throw acronyms around like OCR, BPM and ERM, which have become part of my everyday language.

I am glad my grandma isn’t the only person who doesn’t know or understand what ECM is. Check out this awesome video played at Nexus ’10 this year where people were asked to answer the question, What is ECM?

My grandparents just mastered text messaging. I’ll continue to work on a good description of my industry that doesn’t make my grandma ask me the question every time she sees me, “Kristina, what does your company do again?”

Kristina Parma
Communications Manager
ImageSource, Inc.

 

Compliance = ROI

Following up on my last post (Invoke Change) and in preparation of my upcoming segment at the annual ImageSource user conference, Nexus, I found some very interesting ROI metrics surrounding compliance enablement. This is thought provoking content when factoring in some of the more intangible reasons to make technology investments in ECM. I have worked with organizations that actually have budget for fines levied through the normal course of a fiscal year. This should tell you that there is REAL savings potential as a result of acknowledging the impact ECM technologies may yield on compliance.

According to PriceWaterhouseCooper, each $1 invested towards compliance saves $5.21 on average! I had the opportunity in the last 12 months to work with an organization that was levied approximately $1 million in fines due to their inability to recover documents tied to the gaming industry in Las Vegas. Ouch! Another interesting find was made by Cohasset Associates. They have found that for every 100 people, annual savings of $240,000 can result from technology investments towards compliance.

As we work aggressively within our organizations to streamline and evolve business processes with ECM technologies, don’t overlook or underestimate the compliance savings that can be realized!

Knowledge is Power

At an increasing rate, I am getting asked the question “Is SharePoint a good fit for our business”?  I shouldn’t single out SharePoint as the question really is “What XYZ product would be best for my ECM needs?”  Before this question can even be considered, the business processes need to be understood.  Inputs, outputs, systems in place, and platform preferences are all very important to consider.  Is there a workflow process to be considered?  Where and when is data keyed into systems?  Is it keyed into multiple systems?

Talk to similar companies / organizations / departments that have gone through the process.  Go on site visits to see how companies are using technology to solve business problems.  Get educated.  Seek out your local AIIM chapter.  Go to relevant conferences that have a large congregation of people who are using solutions for content management.  Seek out systems integrators that have multiple offerings and address full end to end processes.

When information is gathered from the RFP process, it usually results in software manufacturers responding with one thing in mind – license revenue.  You shouldn’t worry about licenses or product until you have determined your end goal, efficiencies, and points of integration.   Also, keep it simple.  Successful projects don’t need to overly complex, long, and expensive – they need to solve a business problem.

I don’t usually go to the doctor and ask for a prescription until the doctor has done a thorough diagnosis.

Thanks for listening.

Jeff Blissett
Senior Account Executive
ImageSource, Inc.
www.imagesourceinc.com

Why Training is Important

I recently had a conversation with an individual about ECM training.  This person needs to learn how to build a new application for both capture and her ECM system.  When I described the training and associated cost to her, she could not understand why the training is a comprehensive as it is or why the cost is what it is.  Her feeling was that the system must not be “user-friendly”.

What we tend to forget is that a successful implementation of a new application includes much more that creating fields and assigning properties.  It is essential that the entire business process be taken into account.  ECM systems are designed to replace your paper manual paper and other  processes.  Throwing together some fields that hopefully allow you to find your information is not enough.  It is necessary to know your processes inside and out and to  look at other processes that might touch your application as well.

As with everything else, it is the up front planning and effort that make the end result “user-friendly” .

One place to learn more about the subtleties of ECM is at the 2010 Nexus ECM Conference in Bellevue, WA on November 4 and 5.  Please consider attending this event.  It will be well worth your investment.

Vote to See These Valuable ImageSource Presentations at OpenWorld

ImageSource has proposed 3 presentation ideas for Oracle OpenWorld. Please take the time to go to the Oracle Mix website and vote for the ImageSource presentations.

Best Practices for Upgrading to Oracle IPM 11g
This session will explore opportunities for organizations looking to upgrade to Oracle IPM 11g. Expert integrators who have worked with this product from its inception will examine best practices when moving to 11g. We’ll explore how IPM 11g offers a true platform for enterprise deployments. Learn the best way to transition, how you can still use SQL databases and about exciting new features. Explore the extensible architecture, the BPM platform and understand how the open integration to MANY lines of business applications, in a loosely-coupled manner is a good change from the hard coded integration of the past & how it will affect future upgrades.

The Future Direction of ECM – Oracle IPM 11g
The speculation is over and Oracle IPM 11g is upon us. Independent expert integrators will present a case study example on a new implementation and explore how IPM 11g offers a true platform for enterprise deployments. Discover the best way to transition, how you can still use SQL databases and about exciting new features like wizards, searches, inputs & connections to external data sources. Explore why an extensible architecture benefits multiple business processes and how the BPM platform simplifies the implementation of workflow. Understand why the open integration to MANY lines of business applications, in a loosely-coupled manner is a good change from the hard coded integration of the past & how it will affect future upgrades.

Oracle ECM in Higher Ed – Conquering Registration, Transcripts & Financial Aid
Universities are experiencing an explosion of information. The need to control it, even leverage it, has never been greater. From registration to transcripts to financial aid and more, today’s students expect online services and electronic forms facilitating faster decisions and timely responses. This session will explore how Oracle Enterprise Content Management allows institutions to optimize specific, departmental business processes while providing a common platform for all information processes across the enterprise. Higher Ed experts will show how Oracle ECM provides a reliable way for all departments to securely access the same, current, accurate information.

You must become an Oracle Mix member to vote. Please sign up and vote to see ImageSource present at OpenWorld.

To vote:

  1. Click on this link: https://mix.oracle.com/
  2. Register as an Oracle Mix member
  3. Go to the right side of the screen and link on “Suggest A Session 2010”
  4. Sort by title
  5. You must vote for at least three sessions for your vote to count. Please vote for the above three presentations.

Debbie Horton
ImageSource
Communications Director

 

 

How Many Organizations Have Initiatives to Truncate Content at its Source?

I’m sitting in the local IBM ECM UserNet conference in Irvine and David Caldera, Product Marketing,  is speaking about the IBM/FileNet road-map.  He has communicated, and it is proven, that there is huge ROI in deploying ECM solutions in an enterprise.   Many companies have jumped on the ECM bandwagon and have implemented storage and retrieval in their enterprise.  But, how many have taken the initiative to actually truncate content at its source?  What does this mean: truncate content at its source?

To truncate content at its source,  I am referencing an initiative to keep electronic documents as electronic documents (i.e. not printing out the Word Document or Excel Spreadsheet for review), utilize fax server technology and ingest faxes as images (ingesting faxes directly in to a capture application so meta data can be attached to it and accessed through a repository),  take in outside content as EDI and leave it as EDI (by utilizing COLD technology and storing it with users being able to view the content with template overlays),  and leave email messages and their attachments in their electronic format (by capturing the email, ingest the email’s content and strip off the attachment so that it can be preserved in the repository in electronic form).  A truly GREEN organization.

How can we help enterprises achieve this?  One method is to simplify the process that content is captured at the end user.  This may include embedding capture technology in every day applications like Word and Excel.  A simple to use “button” placed in the application that evokes a simple window that allows the user to fill in one or two key meta data fields – like Kofax currently offers with Kofax Desktop and ImageSource offers with ILINX ® Capture.  Another option is to leverage existing multifunction devices, having a capture application sweep the directory and push some light indexing or not, back to the submitter or sending it to a central data processing center.  Most importantly, capturing the content in-process!

In-Process Capture through thin client applications is the most consistent and efficient way to truncate content at its source.  Enabling knowledge workers to submit content as part of their process, versus at the end of their process.  All knowledge workers, not just high volume workers, having this capability.  Leveraging ad-hoc, highly distributed capture processes throughout an enterprise.   For example, the executive assistant who has contracts, high dollar Purchase Orders, NDA’s, HR documents, or regulatory submissions being able to commit these documents right in to the repository or workflow.  Another example, to enable agents or sales people in the field to submit claims, reports or expenses from their automobile, prior to leaving the customers parking lot, so that financial transaction can be processed immediately.

Some organizations “think green.”  Its time now for these companies to go to the next step and put their IT projects behind these eco-friendly initiatives.

How Twitter Taught Me the Importance of Change Management

In the Enterprise Content Management (ECM) industry, I probably hear on a weekly basis how crucial Change Management is. We talk about it with our Customer Partners, in our press releases and case studies. I knew it was something that was important, but I didn’t get a true idea of HOW important it is until we decided to have everyone in our company blog and use Twitter.

I thankfully have a boss who embraces social media and understands the value it can bring to an organization. However, it was tough getting everyone in our company to be as “gung-ho” as we are. We started with blogging and rolled out our eight ECM blogs in late June of 2009 and have been contributing to each one for the last nine or so months. After the blogs came Twitter. When I first started using Twitter about a year and a half ago, I thought it was stupid and that there was no value in it. Now, I’m not so sure what life would be like without Twitter – well my life anyway. I attended an unofficial Twitter Conference a few weeks ago in Seattle and I couldn’t believe how many people attending had jobs that revolved around this social media tool. That to me said that Twitter is more popular and more useful than many people realize.

I was having a hard time understanding why my colleagues weren’t as interested in blogging and Twitter as I was. I’m a Millennial and have grown up with the Internet, instant messenger, MySpace, Facebook, etc. I think a huge part of Change Management is helping the users see exactly what the value is in the new product, environment, whatever. For us, our different departments have different ideas of what is valuable to them. The “Aha” moment was realizing that we had to specifically show different groups of people where the value was for each of them. Since realizing this, we have had seminars and hands-on workshops to show employees the value and give them the confidence to use the tools.

I have truly realized that Change Management doesn’t just exist in projects and installs. It can be important in things that may not seem like a big deal, like blogging and Twitter. Whatever the circumstance, it’s important that the users see what the true value is and understand why they are making a switch. You have to show them why what they’re going to be doing is better than what they’re doing now and how it’s going to bring value to them.

Nexus ’10 is a great place to learn about the importance of Change Management and how critical it is to a project. Nexus is ImageSource’s annual Enterprise Content Management Solutions Conference held in Bellevue, Wash. This year’s conference is Nov. 4-5, 2010 at the Meydenbauer Center. Register for only $195 using discount code BLOG100. For more information on Nexus ’10 or to register for the event, visit http://NexusECM.com or check out the Nexus Blog for up-to-date information.

Kristina Parma
Communications Manager
ImageSource, Inc.
@KristinaParma

 

Executive Roundtables – Register Now!

ImageSource will be hosting two roundtables for CIOs/Executives – one in Newport Beach, Calif. and the other in Olympia, Wash. Registration space is limited!

The first is a roundtable held in Newport Beach, Calif. on Feb. 5, 2010, from 9:00 a.m. – 10:30 a.m. at the Hyatt Regency Newport Beach. The title is How Social Networking, Mobile Computing & the Millennial Workforce will Shape Corporate America. In this session, you are invited to join local technology executive, Shadrach White – ImageSource CTO, and other corporate executives in an interactive roundtable to explore how a new set of social technology dynamics are affecting how we do business.

During the hour, attendees will examine how social networking sites like LinkedIn, Facebook, MySpace and Twitter, together with Mobile Devices like the iPhone, BlackBerry and Netbooks are shaping the way information is created and disseminated. Like cell phones, email and Internet, social media has the capacity to transform our work environment and processes. Future success will depend on how this new media is embraced and how the newest generation entering the workforce – Millennials (Generation Y) – is leveraged. How well this business shift is understood will undoubtedly affect the success in recruiting new employees, managing information and training current workers, now and in the future. For more information, or to register for the event, visit the Events tab at http://imagesourceinc.com.

The second roundtable will be held at the Red Lion Hotel in Olympia, Wash. on March 11, 2010, from 9:00 a.m. – 10:30 a.m. The title is The Millennial Workforce – Information Management Solutions for Web 2.0. This is Part II in the series, and the follow up to How Social Networking, Mobile Computing & the Millennial Workforce will Shape Digital Government. This roundtable will explore solutions around collaborative tools and how to best utilize them. Issues, such as security, compliance and archiving will be explored in the second part of this popular roundtable session. For more information, or to register for the event, visit the Events tab at http://imagesourceinc.com.

To register for either event, please visit the Events tab at http://imagesourceinc.com. We hope to see you there!

Kristina Parma
Corporate Communications Manager
ImageSource, Inc.

“How Social Networking, Mobile Computing & the Millennial Workforce will Shape Corporate America”

I wanted to take an opportunity to tell you about a great Executive Roundtable event, “How Social Networking, Mobile Computing & the Millennial Workforce will Shape Corporate America”, that we are holding at the Hyatt Regency in Newport Beach, CA on February 5, 2010 from 9:00am to 10:30am.

I am certain that, like all companies, you are facing a new set of Social technology dynamics and have concerns on such things as security, compliance, and archiving. This event will provide a open platform discussion among business executives on how current technologies for Social Media and Mobile Devices are changing and shaping the way we do business and process our information. Also, new generations (Gen Y) are entering our workforce. They have been educated and are accustomed to using these tools to Capture, Connect, and Share their information immediately. It is the new generation workforces and our constant need for information that will be changing the future of your business processes.

I hope that you will take the time to join us! Seating is limited and there is no cost to attend.

Register now!

 

The Next Killer App for ECM

Enterprise Content Management for the most part has become mainstream business.  The ability to scan documents from remote locations has been made increasingly easier by applications such as ILINX Capture and other web based scanning applications.  Indexing documents has been simplified with ODBC compliance and the maturity of systems integrators capabilities of integrating with ERP table structures.  System standards have allowed for ECM repositories to interface with ERP sessions where the users can work heads down in their legacy application and retrieve / view images from their desktop with little to no knowledge of the ECM application – see ILINX Integrate.

Accounts Payable has been the traditional starting point for most organizations in testing the waters for document imaging because it has a definable process, set business rules, and shows a reasonable ROI depending on the number of received images, discrepancies, and time it takes knowledge workers to process invoices.  Other repeatable processes include Contracts, Sales Order Processing, Legal, Shipping / Receiving, and HR Personnel Files.

What will be the next Killer App?  In the past 2 years we at ImageSource have seen a great deal of consideration in HR on-Boarding process.   Understandably, it costs a lot of money to bring in new employees and involves a great deal of resources.  From the application process, to the processing of I-9 information, setting up payroll and direct deposit, insurance, issuance of equipment (laptop, cell phone, scanner) it is no slight undertaking.  Standard ECM solutions as well as products from Autonomy (see Liquid Office), this process can become automated and affordable for most organizations.

From there, where do we go?  With the adoption of smart phones, almost everyone has a camera in their pocket at all times.  This can allow for the capturing of data – snapshot of a document, whiteboard drawing, and presentations can be captured immediately and then fed into the indexing process for ECM.  This expands the reach of content capture and protects the loss of important information.  Technical architecture is now compatible and flexible to allow for almost anything.  Nexus 2010 will provide some great ideas and visions for upcoming solutions.

What is next?  Feedback is welcome.

Jeff Blissett

Senior Account Executive

ImageSource, Inc.

jeffb@imagesourceinc.com

AIIM 2010 Awards Nominations Open – ImageSource and the City of Kennewick Win in 2009

AIIM recently announced they are accepting nominations for the AIIM 2010 awards.  The Awards Program recognizes the leaders, the innovators, and the dedicated members of our community. Award nominees test the boundaries of our industry, look to the future, respect the past, take risks, serve their profession, and welcome diversity of thought.

In 2009 ImageSource Customer Partner, the City of Kennewick, was the recipient of the Carl E Nelson Best Practices Award which recognizes excellence in the ECM field by showcasing successful ECM implementations.

The award winning implementation at the City of Kennewick provides a comprehensive system for a variety of business processes. It supplies workflows for the routing, review, approval and distribution of City Council agenda documentation and enterprise repository document storage. Electronic LiquidOffice time cards have been implemented for streamlining the submission of information by employees and payroll processing. Additionally, ImageSource’s ILINX Distributed Indexing was integrated to enable the successful contribution of all content to the City’s Oracle repository through intuitive indexing and validation. The new system has contributed to the City’s existing levels of service, despite the reduction of seven full‐time employees in the current biennium. The City’s new technologies and ensuing processes have the potential to save Kennewick nearly one million‐dollars in storage costs over the next five years.

The 2010 Awards will be presented during the AIIM Exposition and Conference in Philadelphia, April 20-22. ImageSource looks forward to submitting another world-class solution for consideration in 2010.

Debbie Horton
Communication Director

Excellent Planning and Project Management Earn Awards for City of Richland, Washington

 

Congratulations to the City of Richland, Washington.  Their ECM solution deployed earlier this year has earned  two prestigious awards within the past month.

In early November, the City of Richland won the ImageSource Customer Partner Award for best return  on investment.  The award was presented to Jon Amundson, Assistant City Manager and Christina Palmer, Project Manager at Nexus 2009.

Last week it was announced that the City of Richland was also named to the Info World top 100 list of IT projects.  The solution consisted of Oracle IPM, Cardiff Liquid Office,  a Bundle of ILINX products http://www.imagesourceinc.com/Products/ILINXProducts/index.htm which were used to extend the capabilities of the Off The Shelf Software.

The vision, professionalism and standard of excellence exhibited by the Richland team is to be commended.  Congratulations, City of Richland!

 

Congratulations City of Richland!

ImageSource would like to congratulate the City of Richland on winning both an ImageSource Customer Partner Award for the Largest Return on Investment at Nexus 09, as well as an InfoWorld 100 Award!

ImageSource’s annual Customer Partner Awards recognize customer organizations who have implemented solutions that streamline business processes and make efficient use of different technologies. The InfoWorld 100 Awards recognize organizations who have implemented technologies that have helped achieve business goals. For the complete list, visit www.infoworld.com.

Jon Amundson from the City of Richland sat on the Case Study Panel at Nexus 09, ImageSource’s ECM Solutions Conference, to discuss the solution at Richland. To be a part of Nexus 10, go to www.NexusECM.com to register! Register before December and receive a discounted price of $195! Use code NEXUS10SPL. After that, the price goes up to $295!

Kristina Parma
Corporate Communications Manager
ImageSource, Inc.

  

Interface ’09

I had the opportunity to work the Interface ’09 tradeshow yesterday with ProStor Systems. There was a ton of activity at the ProStor booth, and it was a great opportunity to learn more about the storage solutions that ProStor offers. Some things that people were interested in that ProStor specializes in were:

  • Long-term data storage
  • Archiving
  • Backup
  • Compliance

I am looking forward to working more with ProStor and learning more about their storage options as well. ProStor exhibited at this year’s Nexus conference, and we would love to have them at Nexus ’10 as well. Registration for next year is up and active. Don’t miss your chance to register for the northwest’s premier ECM Solutions Conference, Nexus.

Kristina Parma
Corporate Communications Manager
ImageSource, Inc.

 

Nexus 2010 ECM Solutions Conference EARLY BIRD DISCOUNT $195

Nexus 2009 ECM Solutions Conference was a resounding SUCCESS!!

First I would like to thank every single attendee and our valuable sponsors for your enthusiastic participation and support.  Nexus2010 registrations continue to be completed by organizations that understand the value and importance that this event has on the strategic planning of ECM initiatives for their businesses.  Nexus2010 will be held at the Meyedenbauer Convention Center on Nov. 4th & 5th – 2010.  We are encouraged of course by the outpouring of positive feedback we have received, we are grateful for each and every comment.  ImageSource will work diligently to again “raise the bar” in all aspects of planning, execution and content delivery.  We are listening on our Nexus Twitter feed for any and all recommendations for speakers, breakouts and special events that you feel would be valuable, so Tweet us!

The Green ECM Video can be found on YouTube so check it out.


We are offering a limited time promotion for early registrations of $195 for a full conference pass. Use discount code NEXUS10SPL.  Register early as we are keeping this event exclusive so seating is limited

Also a reminder of where you can find more information on ECM topics, please add us to your RSS feed and Follow us on Twitter.  Stay tuned for our FaceBook fan sites too.

BLOGS
Nexus ECM: http://nexusecmsolutionsconference.wordpress.com/
ECM Project Managers: http://ProjectManagementForECM.wordpress.com
ECM Systems Engineers: http://ECMTechnicalExpertise.wordpress.com
ECM Solutions: http://IndependentIntegratorsOfECM.wordpress.com
ECM Developers: http://SoftwareDevelopmentForECM.wordpress.com

Twitter
Nexus ECM Twitter feed http://twitter.com/nexusecm
ImageSource Twitter feed http://twitter.com/imagesourceinc
ILINX Capture Twitter feed http://twitter.com/ilinxcapture
ECM Support Twitter feed http://twitter.com/ecmsupport

Shadrach White
ImageSource, Inc.

Nexus 09 Recap

For those of you who attended Nexus 09, you know how awesome it was. For those of you who didn’t, here is a little recap for you.

The opening event at the Twisted Cork at the Hyatt in Bellevue was a great way to kick off the conference and bring together attendees, vendors and ImageSource staff. There were appetizers and cocktails, and it was just a fun way to mingle with everyone.

The first day of the conference was very eventful. It kicked off with Atle Skjekkeland, Vice President of AIIM as the keynote speaker. He discussed new worker models, Enterprise 2.0 and social media. The second keynote presentation that day was a case study panel. Each panelist discussed his solution and the benefits it brought each organization, as well as answered questions.

The breakouts for the first day were packed with information ranging from SharePoint, to ILINX Capture, to Social Media.

The evening event was held at Lucky Strike Lanes in Bellevue. This was an awesome event. It was not your typical bowling alley. It was chic and modern. The food was fabulous and the music was great.

Day two of the conference boasted Shadrach White, CTO of ImageSource and John Isaza from Howett Isaza Law Group as the keynotes. Breakouts were centered around records management, enterprise planning, and more.

If you haven’t registered for Nexus 2010, you need to! Space is limited and right now, the price is only $195! Use code NEXUS10SPL. The dates are Nov. 4-5 at the Meydenbauer Center.

If you would like additional information on ECM topics, please add us to your RSS feed and Follow us on Twitter. Stay tuned for our Facebook Fan Page and Profile as well.

BLOGS
Nexus ECM: http://nexusecmsolutionsconference.wordpress.com/
ECM Project Managers: http://ProjectManagementForECM.wordpress.com
ECM Systems Engineers: http://ECMTechnicalExpertise.wordpress.com
ECM Developers: http://SoftwareDevelopmentForECM.wordpress.com
ECM Products: http://ProductsAndSolutionsForECM.wordpress.com

Twitter
Nexus ECM Twitter feed http://twitter.com/nexusecm
ImageSource Twitter feed http://twitter.com/imagesourceinc
ILINX Capture Twitter feed http://twitter.com/ilinxcapture
ECM Support Twitter feed http://twitter.com/ecmsupport

Kristina Parma
Corporate Communications Manager
ImageSource, Inc.

Capture, Connect, Share

That was the resonating thought left on people’s minds after attending Nexus 2009 at the Meydenbauer Center in Bellevue, WA. The ILINX product line is a unique product offered only by ImageSource, Inc. It’s a flexible web-based capture software suite that allows a distributed capture solution. It has no volume licensing, so there is no limitation on how many documents are scanned. Attendees were very impressed with the ILINX products and how they co-exist with other capture software in the same environment.

“It so easy to become complacent with our day to-day routine, sometimes you need something to shake you and rejuvenate you! This is what our Nexus conference does for me. It gives me a chance to meet my customer and to be remind that what we do improves peoples work environment and in essence we improve our customers’ lives at work and we all know we spend more time at work than anywhere else so we are improving lives! I get a chance to see how our customer are excited about the changes in the market places and they are genuinely excited about improving their environments.“ – Ruben Kerson, Inside Sales Manager at ImageSource

Until next year everyone!!

Andrea Latham, CDIA+
Inside Sales
ImageSource, Inc.
Phone 360.943.9273
www.imagesourceinc.com

 

Is ECM a Green Technology?

Going green is getting easier as technology develops.  The “paperless office” utopia is still being developed but the amount of paper can be, and is being dramatically reduced due to document imaging and content management solutions.  It is a fairly straightforward concept – if a business process begins with physical paper, why not scan it, index it, and store it where multiple people can access, it is secure, traceable and auditable, and it adheres to your corporate records policy?  This concept does not only save your organization money, but it does reduce the environmental impact of doing business.

It is easy to see the savings in industries such as Health Care and Financial Services.  In Health Care the green factor and carbon footprint reduction relates to the courier cost, fax cost, copying cost of duplicating patient records and insurance correspondence.  This is a huge magnitude when you consider the general health of the population.   Financial Services green footprint is also correlated with courier and copying but also in the workflow process to route documents.

There is great information published on this topic at various sites such as AIIM , and also at AIIM.  There is also interesting case examples at  New and Good in ECM.

Distributed scanning  can also have a directly positive impact on a green initiative.  Capturing documents and data at the point of creation or receipt will save on shipping and courier services which also impacts the environment by reducing the oil consumption in transportation.

The digitizing of documents greatly reduces off-site storage costs which also has a direct effect on oil consumption used in the transportation to and from the storage facilities.

Much of the transition from paper to electronic comes with the paradigm shift from physically handling paper to viewing documents and data and routing them from the computer.  This takes time and facilitates true change management disciplines but the amount of money, efficiencies, and resources saved can be tremendous.  To be successful, you need to plan for the initial pushback from the knowledge workers.  In the beginning, they might even print more than what they were before the implementation.  If change is managed correctly, the users will adopt and embrace the efficiencies.

The going green concept is growing and is a focal point of the upcoming Nexus ECM Conference held on Nov 2-3 in Bellevue, WA.  Take a look at the Nexus Agenda for some of the “green” sessions.

Comments and feedback welcome.

Jeff Blissett
Senior Account Executive
ImageSource, Inc.
www.imagesourceinc.com

IBM Information On Demand 2009 – Las Vegas Conference Day 3 Powering Down

IMG_0066

Today concluded the last day for the exhibitors at the conference.  For those that stopped by the ILINX booth and saw the ILINX Capture demo, I hope you walked away learning a thing or two about our product. For those that did not get a chance to see our demo or would like more info about the product, you can visit our official site at ilinxcapture.com.  Alternatively, if you are attending our Nexus 2009 event, you can always swing by and ask for a demo.

As always, if you have any questions/suggestions for the product, don’t hesitate to leave a comment.   Thanks!

IBM Information On Demand 2009 – Las Vegas Conference Day 2

IMG_0061IMG_0063

 

 

 

 

 

 

 

 

 

 

A breakout session that I attended today was Getting Microsoft SharePoint Content Under Control with IBM ECM. I was going into the class expecting to see tips and best practices on how to configure SharePoint using IBM tools, but there was no tips or tricks.

The class was really about IBM connectors for SharePoint.  I thought the IBM folks did a good job of providing a nice and easy UI that integrated with SharePoint seamlessly.  Check out screen shots below, taken from my iPhone.  The first picture is the indexing screen and the second is the search screen.

Phong Hoang
Development Manager
ImageSource, Inc.

 

 

IBM Information On Demand 2009 – Las Vegas Conference Day 1

I attended the grand opening session for the conference today and thought it was well executed.  The official title for the session is “Information-Led Transformation: Lead the Way” and it lasted for an hour and a half with entertainment, live interview from selected IBM customers and some statistics numbers from IBM.

I ended my Day 1 at the conference pondering the question: how can we deliver accurate information to the right resources in the shortest and most useful way?

Phong Hoang
Development Manager
ImageSource, Inc.

Microsoft SharePoint 2010 – Las Vegas Day 4 ‘Adios’

Leaving Las Vegas

Leaving Las Vegas

I sitting on the plane packed with SharePoint conference attendees, including Jeff Teper – Corporate Vice President, Office Business Platform.  Lots of conversations around the plane about the conference and the exciting new features and opportunties that are coming in 2010.

I look forward to the Beta 2 release of SharePoint 2010 and Microsoft Office 2010.  Windows 7 was release yesterday, I have had it at home for several weeks.  As a user and technology executive I can say that Windows 7 is definately a major step forward in simplicity, user experience, stability and efficiency.  Having spent 3 days being bombared by SharePoint 2010 messaging and seeing the product in action I am pretty impressed with what the SharePoint and Office teams and Microsoft have done.

I look forward to seeing you at Nexus 2009, we will be showing sneek peeks of SharePoint 2010 and talking about some of the new features during SharePoint specific breakouts.

Shadrach White
Chief Technology Officer
ImageSource, Inc.

 

Microsoft SharePoint 2010 – Las Vegas Conference Day 3

Kraft Foods and Coca-Cola Enterprises (CCE) gave excellent presentations on how they have adopted SharePoint solutions.  Each took different approaches in deploying the platform.  Kraft focused on Web Content Management and CCE deployed using Business Product Online Services BPOS for employee team sites, collaboration, search, calendar shares and business intellegence.

In both cases the organizations selected SharePoint as not only a technology but a platform to enable their employees to engage more collaboratively.  Both organizations are eager to continue building out cutting edge ECM, WCM, BI and Social media applications on SharePoint 2010.

kraftfoods  Kraft Foods Digital Marketing group led by Rose Moda worked with Blackwell Consulting and Razorfish to deliver an extensbile, flexible and highly scalable web content management platform.  The customer facing websites are crisp, easily updated, brand flexible and powered by SharePoint.

Kraft is the second largest domestic food manufacturer and distributor with an annual revenues of 42B.  They have some of the best known brands that you find in your refrigerator or pantry everyday.  Including Maxwell House, Oscar Meyer, Oreo, Philedelphia Cream Cheese and Nabisco.  40 of the Kraft brands are over 100 years old.  Kraft has 168 manufacturing and food distribution facilities worldwide.

With 270 sites globally and 3 different (web) Content Management Systems, Kraft forcasts a $2.2M cost saving over 2 years using the SharePoint ECM platform.  They are currently running 64-bit versions of MS SharePoint 07 (MOSS) and MS Commerce Server 07.

Kraft wanted the new platform to provide fast, easy publishing.  In order give the sites clean brand awareness – reusable rich media web parts were developed that could be skinned to provide flexibility and uniquness across specific brand sites.  The platform had to be scalable and bullet proof, Frank Perkins from the technical team was part of the team that helped make sure the infrastructure was rock solid.

Maria DeLuna, Technical Director at Razorfish (a Microsoft company), was responsible for leading the design effort.  Key objectives were driven by the fact that each brand wanted flexibility ‘no strict templating‘.  This is not an easy task considering the re-usability goal that was necessary to gain ROI.  Out of the box skins & web parts were used to provide key internet marketing tools for polling, customer registration, product rating/reviews and newsletter functions.  By doing this each brand’s marketing group attained feature rich integration with no backend development work needed, this speeds deployment by not having to wait for development to code standard functions.  They achieved full creative layout control over were these webparts could be placed, this gave them more flexibility to what marketing does best, ‘create a vision’.

Web Parts Generate XML -> Apply XSLT -> Add Form Ctrls -> Render HTML
You can have one web part for navigation but present it differently on a brand’s site by using CSS.  For instance one recipe webpart by all brands don’t look the same.  Besides who wants to go to a Cool Whip recipe and have it presented the same way an A-1 Steak Sauce recipe is presented.

Kraft used a flexible template model that could incorporate standard content items but seperate them from presentation UI to let each brand have its own identity.  This cuts way down on what I call excessive wheel building.  Functional content items are bundled in a content group so they can be shared across sites and customized using CSS and XHTML to give them a unique look and feel.  Gene Hong from Blackwell gave a technical overview of the web part properties and content publishing process.

cokelogoCoca-Cola Enterprises has 75K employees, spread across 431 facilities worldwide.  23 – 30K of those employees are knowledge workers connected by PC’s, Laptops and Mobile computing devices.  They have 4 distinct lines of drinks, Sparkling (coke), Energy (monster), Juice, Water (dasani) and Tea.  Brett Kirkland (Priniciple Architect), Shahira Elsohy and Jonathan Phillips (Public Affairs) presented “The Sky’s the Limit – Journey to the Cloud”

CCE decided in 2008 to that it needed a 21st century communications platform.  They wanted to consolidate the communications infrastructure to reduce the number of vendors providing those services, this drives ROI.  They needed real world collaboration for employees, thus increasing the social networking culture between groups.  The vision was to establish digital communications as the key enabler to engage employees to drive sustainably collaboration and ongoing innovation.  Employees have good ideas and valuable knowledge, connecting them better would give CCE a competitive advantage.

In March of 2008 CCE announced that it had selected Microsoft for its integrated communication and collaboration platform using Online Services for SharePoint, Exchange and Office.  By moving these technologies to the Cloud and taking advantage of a SaaS licensing model they gained ROI and efficiency by off loading support, ongoing hardware and software upgrades and daily maintenance.

  • Key success factors included:
    Active and Visible Executive Support – critical
  • Market as an ongoing change management campaign well before launch
  • Simplified Integration
  • Created two-way communications

For a marketing video clip visit this link Coca Cola & Microsoft
Also this video from CCE Executives on the Decision to go with BPOS

Shadrach White
Chief Technology Officer
ImageSource, Inc.