5 Reasons You Need to Meet in Person

I have been with ImageSource for almost 11 years and in the computer industry almost 47. My journey has taken me from field engineer, to systems support engineer to management and finally to sales. To say I have seen it all is an understatement. Anyone who knows me has always heard me say that email, voicemail, Twitter and Facebook are all great sales tools, but that is exactly what they are – tools. There is no substitute for face-to-face meetings.

Just this past week the ImageSource executive team and I completed our third week of Nexus ’14; a week of personalized, private sessions where we meet with customers to discuss their unique ECM needs. We met with all of our customers face-to-face; listening to them, (I repeat: listening to them), taking notes and presenting the future direction of ImageSource. The results exceeded any of our expectations.

My clients are just like yours: They want to Skype, email and text. But here’s why you still need face time. Continue reading

ImageSource® Awards Customer Partners for Innovative ECM Solutions

theme imageImageSource recently announced the winners of the 2011 Nexus Customer Partner Awards. The winners all show exceptional and innovative ways of utilizing Enterprise Content Management (ECM) technologies and include San Jose State University, ESCO Corporation and Mira Costa College.

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Big Enough to Do the Job, Small Enough to Care

Last month we just completed our annual Customer event NEXUS, as usual the event was excellent. During some downtime in the Exhibit Hall I got a chance to chat with one of our ECM Partner Representatives from IBM. During this conversation I was struck by some of the comments made to me, particularly about our customers. During the conversation they said that they have never seen such loyalty from customers towards a company (ImageSource). I can assure you after 43 years in the computer industry & many years competing with IBM, comments like that are far & few between. Over the next couple of days I continued to think more and more about the comments and its true, then I asked myself why, what do we do different that inspires that level of loyalty? The answer was actually pretty simple, “We Care”. In all my presentations I usually close by saying something along the lines, “We are big enough to do the job, but still small enough to care”. From Sales to our Professional Services team and throughout every person in the company we all care.

Bob Garrido
Senior Account Executive
ImageSource, Inc.

N.E.X.U.S. 2011

Nexus our ECM Solutions Conference is less than a week away. Our pre-conference training starts this Monday, October 31st at the Bellevue Westin Hotel. The  training is kicked off with the AIIM ECM Practitioner Certification, as well as the AIIM Capture Practitioner Certification, Conflict Management Course with James Brown and Oracle ECM 11g.

On November 2nd 2011 at 7:00PM come meet us at the Cypress Lounge in the Bellevue Westin for some light appetizers and cocktails to start the conference off right. Come mix and mingle with people in and out of the ECM industry.

We have a number of great organizations such as Fujitsu, IBM, Oracle, Kofax, AIIM, Kodak and many others which help make this an outstanding conference.

If you want to attend our conference register online http://www.nexusecm.com and don’t’ miss out on this wonderful opportunity!

Learn How to Save Your Business Processes at Nexus

If you’ve got paper, mismanaged files, labor-intense and risk-prone processes that you want to fix, you NEED to come to Nexus! Nexus is a two-day Content Management Solutions conference held in Bellevue. This year’s conference is Nov. 3-4.

As the host of the conference, ImageSource brings industry professionals to Bellevue to discuss a variety of topics from scanning and capture to workflow and business process management to storage and records management. A number of organizations like Oracle, IBM, Fujitsu, Kodak and many others will be exhibiting at the conference.

Also this year, there is a session on the ECM Ecosystem. The ECM Ecosystem is a process that explores your current “As Is” business state, and based on a series of interview and prioritization, allows us to make a recommendation on the future state. You don’t want to miss this session!

This two-day conference has four keynote sessions and more than 25 breakout sessions jam-packed with valuable information. There are three tracks – ECM Fast Track for those just starting their ECM journey, Management for management-specific sessions, and Technical for those looking for a more hands-on experience and a deeper look into the technology.

You also don’t want to miss our fabulous evening event Thursday night at Lucky Strike Lanes. There will be food and bowling and you won’t want to miss this!

For a complete look at the conference, visit http://NexusECM.com. Contact the ImageSource Nexus Team at (360) 943-9273 to secure your spot and get a special $100 off discount code!

We look forward to seeing you there!

Kristina Parma
Account Executive
ImageSource, Inc.

Is Curiosity Enough to Attend a Conference?

On Nov 3rd & 4th there is an industry educational conference coming up called “NEXUS’11  – Where ideas emerge” being held locally in Bellevue WA.  I am often asked by customers what is the value and benefits of attending a conference.  So instead of me listing what I think the benefits and values are I decided to check out what other people said on the web and see others justifying ROI for attending – this is a summary of what was listed on the first few pages:

  • An abundance of new information to be revealed
  • Networking value amongst peers –learn from others in your profession. Share with others your experience and thoughts. Meeting folks who do what you do. Gain insight. Ask questions, get free consultations.
  • Where else can you find so many industry contacts facing the same issues as your organization?
  • Direct conversations with vendors and manufacturers – are there solutions and products that you are not aware of?
  • Conferences demonstrate new ideas, how products work and how other organizations have implemented them into their environments to solve challenges that your organization is experiencing.
  • When else do you have the opportunity to remove yourself from the daily grind and take a more strategic planning viewpoint? Step back and reflect on your job and the bigger picture.
  • Focus on what you will specifically bring back to the organization as payback for the investment – Session Content, tools, technologies, processes, vendor contacts, best practices, training, have a benefits worksheet for the conference. Source: Writing Assistance
  • Justify your Return on Investment – make sure you have session worksheets to summarize what you have learned, what major takeaways you gained from it, action items identified and the estimated impact the idea could make.  What business goals do you have before attending the conference and were they answered by the sessions you attended etc. Source: Gartner Justification Toolkit
  •  Attending a conference provides an opportunity to learn from experts, share ideas with others, and identify new knowledge and techniques. It is a productive experience given the knowledge explosion in the current information-rich era.
  • The information is already “digested’ and given to you in an easy to understand way. Practical examples/ case studies are given and questions clarified.

So hopefully this has increased your curiosity about this conference – take a look and see if you can justify an ROI on attending NEXUS’11. One thing I know for sure – as an attendee and also someone working at this conference every year, the ROI I gain is a HUGE payback for the company and my customers.

Megan Lane
Inside Sales
ImageSource, Inc.

Unsure Economy Holding Your Business Back from ECM?

There’s no question that the US economy is still troubled.  Whispers of a double-dip recession have been heard from Wall Street to Main Street, and it has some business leaders hiding their wallets under their mattresses.  The market nosedive of 2008 is still fresh in our minds, and every business is hoping for the best while preparing for the worst.

A common management response to a potential downturn is short-term cost cutting.  Though it’s important to watch cash flows carefully, being financially prepared does not necessarily mean a spending freeze.  This mindset ignores long-term financial prospects, and does little to safeguard a business from future economic slumps.

Some of the best defensive measures a business can take are forward-looking investments.  A carefully executed Enterprise Content Management System is a perfect example of this.  On face value, ECM seems like an expensive route to financial prosperity, meant only for large corporations with almost limitless cash.  But the long-term (and even short-term) benefits of an ECM system far outweigh these initial costs, and there are systems available that fit almost any size company and business need.

Stripping a company of its valuable employees or other key assets should always be a last resort for cost savings.  A savvy manager will look to business processes first, and ECM streamlines this practice.  ECM allows business leaders to take a close look at their information management, and pinpoint inefficiencies.  Sometimes these inefficiencies present themselves as nickels and dimes on a micro-level.  But, in the larger scheme of things, the removal of these small costs across an entire organization could mean the difference between net profit and net loss.

Getting started with Enterprise Content Management is all about having the right information.  Attending an ECM conference such as Nexus is often the best way of finding the solution that fits your business’ needs.  Whether you’re an ECM pro, or even if this is the first time you’ve encountered the acronym, Nexus ’11 has sessions that will deliver any of the information you want or need.

So go to www.NexusECM.com and find out how to save your business money while keeping your focus on the long-term.

Kyle Miller
Corporate Communications Manager
ImageSource, Inc.