Getting Rid of Legacy Systems

I recently watched a segment on King 5 News around how some government agencies are using legacy systems for their day-to-day work. The article was highlighting the software program used at the Department of Licensing to process vehicle registrations, however, there are a number of additional agencies that are using legacy programs and platforms for their day-to-day processes. The segment went on to discuss how expensive it would be to update all of those systems. Continue reading

5 Reasons You Need to Meet in Person

I have been with ImageSource for almost 11 years and in the computer industry almost 47. My journey has taken me from field engineer, to systems support engineer to management and finally to sales. To say I have seen it all is an understatement. Anyone who knows me has always heard me say that email, voicemail, Twitter and Facebook are all great sales tools, but that is exactly what they are – tools. There is no substitute for face-to-face meetings.

Just this past week the ImageSource executive team and I completed our third week of Nexus ’14; a week of personalized, private sessions where we meet with customers to discuss their unique ECM needs. We met with all of our customers face-to-face; listening to them, (I repeat: listening to them), taking notes and presenting the future direction of ImageSource. The results exceeded any of our expectations.

My clients are just like yours: They want to Skype, email and text. But here’s why you still need face time. Continue reading

AP and Government: Explore Your ECM Solutions

Join ImageSource’s VP of Product Development, Randy Weakly, as he presents solutions for automating and improving your processing methods.

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10 Ways to Improve Capture OCR and Indexing

The recognition phase of capture may seem to be the most important step relevant to automated indexing – since it is, after all, the phase where OCR is performed. But at least half of the factors relevant to successful indexing occur during the pre-recognition steps, particularly in obtaining appropriate image quality for OCR and indexing.

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ImageSource: A Fujitsu Premier Partner X 9

Fujistsu_PP_2012

Fujitsu Premier Partner of the Year

In June, ImageSource was named Premier Partner of the Year, 2012 for the Western Region by Fujitsu Computer Products of America. This marks a whopping ninth time ImageSource has earned this status.

You could say, without question, that ImageSource likes Fujitsu scanners. We like them because Fujitsu invests in R & D and quality control to ensure an exceptional product line that continually evolves to meet the demands of an ever changing capture landscape.
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Leadership: It’s Not All About You

As a 46 year veteran of the Electronics/Computer Industry, I wanted to share this article I came across from two of the most respected people in business. No matter what you do in your career, at some point we are all faced with role of providing leadership. Whether it is a promotion to management or just mentoring someone with lesser experience, trust me,  it’s not always going to be about you.

http://www.linkedin.com/today/post/article/20130708115451-86541065-how-to-think-like-a-leader

Bob Garrido
Senior Account Executive
ImageSource, Inc.

Marketing for ECM: Developing a Social Media Strategy

Have you ever attempted to explain ECM technology in under 140 characters? It’s tough, if not impossible.  Luckily, we have blogs and websites to highlight and describe, in detail, the technology solutions we have to offer.  But how do we drive traffic to said blogs and websites?  Often, it’s through those pesky outlets that limit our characters…

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ILINX Capture 5 – Do you need to capture information anywhere, anytime?

ILINX Capture 5 upcoming Webinar

The ILINX suite of products are flexible, lean, and highly adoptable web based tools. You can capture information whether electronic or paper on a desktop, multifunction device, scanner or mobile device. Capture anywhere, anytime!

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Are you “Powered by ILINX?”

Organizations are realizing more and more every day the need to reduce paper, automate labor-intense processes and eliminate duplicate tasks. Since we all know time is money, this is important now more than ever. But how do you choose the right technology to assist with this? We hear quite frequently that users are comfortable working within their line-of-business systems and that bringing in a large, complicated content management system will only confuse them. My response to this is, “Are you Powered by ILINX?”

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5 Reasons You Need to Meet in Person

I have been with ImageSource now going on 9 years, any of my peers that know me have always heard me say at various meetings: e mail, Voicemail, Tweeting, Facebook are all great sales tools, but that is exactly what they are – TOOLS. There is no substitute for Face-to-Face meetings. I recently came across this article that I wanted to share in my blog with my peers. I think you will find it helpful and practice it in the future.

5 Reasons You Need to Meet in Person

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300 Million Pounds of Frozen Vegetables

If you haven’t seen our National Frozen Foods customer success video yet, take a break for less than 3 minutes and see how this corporation that produces over 300 million pounds of frozen vegetables a year utilizes their Enterprise Content Management system to increase their business efficiencies.

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San Jose State University Enrolls Students with Oracle and Peoplesoft SIS

San Jose State University Campus

There is a new way to process students into Universities that are using Peoplesoft SIS. It is called WebCenter Content and it is built by Oracle.  The first installation in the country is in full production at San Jose State University (SJSU).
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If You Don’t Have Time to do it Right the First Time, When Will You Have Time to do it Over?

Growing up, we learn that it’s important to plan for certain events. We plan for moving, vacations, presentations, and even certain disasters. Planning for an IT project is just as important. I recently saw a statistic that said 62% of all IT projects fail to meet their stated goals, and that more than 50% of all Enterprise Content Management projects fail. This means that it’s more important than ever to make planning your Enterprise Content Management projects top priority.

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ImageSource® Awards Customer Partners for Innovative ECM Solutions

theme imageImageSource recently announced the winners of the 2011 Nexus Customer Partner Awards. The winners all show exceptional and innovative ways of utilizing Enterprise Content Management (ECM) technologies and include San Jose State University, ESCO Corporation and Mira Costa College.

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Just Another Day At the Office!

Now this was the last thing we expected when we drove into the office today! Occupy Olympia was evacuated from the park across the street and sure enough popped up across the parking lot in an abandoned building.  It was quite a site to see when you come to work in the morning.  SWAT TEAMS, PROTESTERS, EMERGENCY VEHICLES, REPORTERS… but we managed to carry on with business as usual.  We rerouted a few customers that were planning on having meetings at our office, and decided just in case things get crazy we better meet you at your office instead of ours.   ImageSource will probably be in the back drop of many pictures in your local and national papers today.   Luckily all turned out safe and no major incidents concerning any of the IS family.

 

Geetha French
Inside Sales
ImageSource Inc.

 

ImageSource Achieves Fourth Oracle PartnerNetwork Specialization for Public Sector

ImageSource is approved for their fourth Oracle PartnerNetwork Specialization achieving the Public Sector Knowledge Zone. This distinction highlights a partner’s ability to focus on serving the information and technology needs of the public sector, with a powerful combination of technology and comprehension.

The Public Sector Specialization recognizes Partners that have demonstrated their ability drawn from Oracle’s portfolio of software and hardware solutions to solve unique public sector needs. ImageSource achieved the Public Sector specialization though testing that demonstrated an understanding of Government technology challenges and through validated solutions and customer references.

As a leading integrator for Enterprise Content Management technologies, ImageSource has been providing business efficiencies tools for the public sector since 1995. With extensive ECM experience in city, county and state governments, solutions include imaging and document management, records management, web-content management, workflow solutions, Higher Educaiton solutions, agenda management and much more.

The three previous specializations ImageSource earned were Enterprise Content Management, Service Oriented Architecture and Enterprise Manager.  We are proud to add another specialization to our achievements in the Oracle PartnerNetwork Knowledge Zones and continue working on additional designations.  We look forward to announcing their completion in near future.

Debbie Horton
ImageSource
Communications Director

Stuck in a Trade Show Whirlwind

This year’s Fall trade show season seemed to blow in and out like a tornado. It is no joke that time flies when you are having fun. We’ve seemed to go from September to December in a blink of a eye. Our whirlwind of a tour started  back when the leaves were just starting to change with multiple local PMI and AIIM events and only picked up speed from there….

For a week we blew into OracleOpen World in San Francisco, CA . If you’ve never attended Oracle OpenWorld, be ready for quite a technology experience. As an Oracle Platinum Partner there is no way we would have missed it!  As a systems integrator for Oracle Middleware, we were eager to help attendees learn how to run more efficient business processes by implementing Oracle IPM and UCM solutions.  There was a lot of interest in our recent implementations of Oracle Webcenter Content 11g. We look forward to going back in 2012 and hope to see you there.

While many of us were at OOW, our ECM expert, John Smetana was attending the AIIM ECM Bootcamp in Minneapolis, MN on October 4.  AIIM members and attendees collaborated on ways to minimize paper and manual processes in core backend activities and discussed better ways to engage social technologies to reach customers.

Next stop landed us in Vegas, Baby! We were a proud exhibitor of the IBM Information on Demand Conference that happens annually at the Mandalay Bay. And we are hoping what you saw there, doesn’t stay there. Take back what you learned from our IBM ECM team to get started on automating processes or to expand your current solution, enterprise-wide. We can wait to get back to IOD in 2012

Next up, we couldn’t have been more excited or proud to host Nexus ’11, our annual ECM Solutions Conference on November 3-4.  With over 28 breakout sessions, world-class Keynote speakers and peer-to-peer networking, this event has become the best education ECM technolgoy event on the West Coast!  Pre-conference training for AIIM certifications and other continuing education credit were provided in the days leading to the conference. Our vendor partners, including Fujitsu, Panasonic, IBM, Kodak and other industry leaders were on hand to show their latest product offerings and answer questions in our Expo Hall. This year’s hot topics included planning your ECMECOSYSTEM™,  Capture solutions from ILINX and Kofax, and implementing mobile and social technologies. You can check out presentations and video from this year’s event or register for what’s in store for Nexus ’13!

And finally, we wrapped up our tour in Sacramento, CA at the Kofax Connect event where we presented with our customer partner, Sacramento County, to share how their are utilizing Kofax KTM to clasify, separate, extract and transform documents.  We were excited to be a part of this valuable event and have the chance to discuss capture solutions with the many Kofax users who attended. If they hold this complimentary seminar again in the Spring you won’t want to miss it.

As frost began to form and the breeze began to slow, it was finally time to click our heels and head home for the holidays. But it won’t be long till we are back out on the road to talk with all of you about implementing your ECMECOSYSTEM and making your information work for you!  Make sure to keep checking our Events calendar to see if we will be blowing into a location near you.

ImageSource Achieves Third Oracle PartnerNetwork Specialization for Enterprise Manager

ImageSource is approved for their third Oracle PartnerNetwork Specialization achieving the Enterprise Manager Knowledge Zone. This distinction focuses on the use of Enterprise Manager to manage and monitor the Oracle technology stack. Oracle Enterprise Manager’s unique top-down approach to application management enables organizations to reduce complexity and increase efficiencies in their IT environments and optimally run their enterprise applications.

Oracle Specializations are designed to recognize distinguished Partners that have experience and knowledge in one or more product pillars. ImageSource achieved the Enterprise Manager specialization by showing proficiency with the product though testing in sales, support and implementation. Validated solutions and customer references required, demonstrate ImageSource’s expertise in Oracle WebCenter Content and as a leading integrator for Enterprise Content Management technologies. The two previous specializations ImageSource earned were for Enterprise Content Management and Service Oriented Architecture.

We are proud to add another specialization to our achievements in the Oracle PartnerNetwork Knowledge Zones and are currently working on two additional designations.  We look forward to announcing their completion in near future.

Debbie Horton
ImageSource
Communications Director

ImageSource Achieves Oracle PartnerNetwork Specialization for Service Oriented Architecture (SOA)

ImageSource was recently approved for the Service Oriented Architecture, Oracle PartnerNetwork Specialization. The SOA specialization provides insight to Oracle’s newly released SOA 11g platform, a foundation for innovation. This platform is composed of many products like Adapters, B2B, ODI, OSB, BPEL, HWF, Rules, CEP, BAM and Governance, which work together to provide the benefits of SOA.

This is the second ImageSource Oracle Specialization which are designed to recognize distinguished Partners that have experience and knowledge in one or more product pillars. The first specialization ImageSource received was for Enterprise Content Management.  As a leading provider of Enterprise Content Management technologies and integration experts for Oracle WebCenter Content, ImageSource proved their high level of SOA expertise though testing in sales, support and implementation. ImageSource also demonstrated their experience with validated solutions and customer references.

We are proud to announce this specialization and look forward to announcing more certifications in the near future. We are also proud to share our latest video which showcases a successful Oracle WebCenter Content solution. Enjoy!

Debbie Horton
ImageSource
Communications Director

N.E.X.U.S. 2011

Nexus our ECM Solutions Conference is less than a week away. Our pre-conference training starts this Monday, October 31st at the Bellevue Westin Hotel. The  training is kicked off with the AIIM ECM Practitioner Certification, as well as the AIIM Capture Practitioner Certification, Conflict Management Course with James Brown and Oracle ECM 11g.

On November 2nd 2011 at 7:00PM come meet us at the Cypress Lounge in the Bellevue Westin for some light appetizers and cocktails to start the conference off right. Come mix and mingle with people in and out of the ECM industry.

We have a number of great organizations such as Fujitsu, IBM, Oracle, Kofax, AIIM, Kodak and many others which help make this an outstanding conference.

If you want to attend our conference register online http://www.nexusecm.com and don’t’ miss out on this wonderful opportunity!

Learn How to Save Your Business Processes at Nexus

If you’ve got paper, mismanaged files, labor-intense and risk-prone processes that you want to fix, you NEED to come to Nexus! Nexus is a two-day Content Management Solutions conference held in Bellevue. This year’s conference is Nov. 3-4.

As the host of the conference, ImageSource brings industry professionals to Bellevue to discuss a variety of topics from scanning and capture to workflow and business process management to storage and records management. A number of organizations like Oracle, IBM, Fujitsu, Kodak and many others will be exhibiting at the conference.

Also this year, there is a session on the ECM Ecosystem. The ECM Ecosystem is a process that explores your current “As Is” business state, and based on a series of interview and prioritization, allows us to make a recommendation on the future state. You don’t want to miss this session!

This two-day conference has four keynote sessions and more than 25 breakout sessions jam-packed with valuable information. There are three tracks – ECM Fast Track for those just starting their ECM journey, Management for management-specific sessions, and Technical for those looking for a more hands-on experience and a deeper look into the technology.

You also don’t want to miss our fabulous evening event Thursday night at Lucky Strike Lanes. There will be food and bowling and you won’t want to miss this!

For a complete look at the conference, visit http://NexusECM.com. Contact the ImageSource Nexus Team at (360) 943-9273 to secure your spot and get a special $100 off discount code!

We look forward to seeing you there!

Kristina Parma
Account Executive
ImageSource, Inc.

Less is MORE

I have a challenge for the readers of this blog.  Are you ready?   Take deep breath.   I want to challenge you to, DO MORE WITH LESS.   I think we are often taught to want more, that we “need more”.   I am challenging you to someone that can do MORE with Less.  I am sure you are wondering how this relates to content management, the topic I was asked to write about.   Well I think I can bring you to that reality, so continue reading.   Today we face an economic reality that is forcing us to do more with less.   It makes you think long and hard about what is important and what is needed.  This concept can be taken all the way to the documents that we deal with for our business processes.  Often we create business process around what we have “always” done.   I think it is time to stop and relook at your business.   How can capturing data as it is created and making it electronic increase productivity as well as reduce costs overall?   Many studies share the ROI of this fact.   Do more with Less.  Stop making more paper, and make Less.  Stop doing more work and do less.   If this is something you are ready to talk about, I know that our team of consultants are the right people to help you conquer that task.  It is a daunting one, but it must be done and you want the right people to lead you through the challenge.   We have done this for many years and have proven to be true professionals and experts at the task.

Please take a minute to read a Case Study done for the City of Kennewick .

“We’ve comfortably taken the leap to a paperless environment. Departments are much more self-sufficient in finding content. I no longer spend countless hours making copies & distributing them.”

– Valerie Loffler, City Clerk, City of Kennewick

Geetha French
Inside Sales
ImageSource Inc.  

Is Curiosity Enough to Attend a Conference?

On Nov 3rd & 4th there is an industry educational conference coming up called “NEXUS’11  – Where ideas emerge” being held locally in Bellevue WA.  I am often asked by customers what is the value and benefits of attending a conference.  So instead of me listing what I think the benefits and values are I decided to check out what other people said on the web and see others justifying ROI for attending – this is a summary of what was listed on the first few pages:

  • An abundance of new information to be revealed
  • Networking value amongst peers –learn from others in your profession. Share with others your experience and thoughts. Meeting folks who do what you do. Gain insight. Ask questions, get free consultations.
  • Where else can you find so many industry contacts facing the same issues as your organization?
  • Direct conversations with vendors and manufacturers – are there solutions and products that you are not aware of?
  • Conferences demonstrate new ideas, how products work and how other organizations have implemented them into their environments to solve challenges that your organization is experiencing.
  • When else do you have the opportunity to remove yourself from the daily grind and take a more strategic planning viewpoint? Step back and reflect on your job and the bigger picture.
  • Focus on what you will specifically bring back to the organization as payback for the investment – Session Content, tools, technologies, processes, vendor contacts, best practices, training, have a benefits worksheet for the conference. Source: Writing Assistance
  • Justify your Return on Investment – make sure you have session worksheets to summarize what you have learned, what major takeaways you gained from it, action items identified and the estimated impact the idea could make.  What business goals do you have before attending the conference and were they answered by the sessions you attended etc. Source: Gartner Justification Toolkit
  •  Attending a conference provides an opportunity to learn from experts, share ideas with others, and identify new knowledge and techniques. It is a productive experience given the knowledge explosion in the current information-rich era.
  • The information is already “digested’ and given to you in an easy to understand way. Practical examples/ case studies are given and questions clarified.

So hopefully this has increased your curiosity about this conference – take a look and see if you can justify an ROI on attending NEXUS’11. One thing I know for sure – as an attendee and also someone working at this conference every year, the ROI I gain is a HUGE payback for the company and my customers.

Megan Lane
Inside Sales
ImageSource, Inc.

Process Improvements – Leveraging Technology – Content Store

 

ILINX® – Content Store

Simple, Easy, Efficient –

Imagine having information at your fingertips.

The power of a piece of paper?   Often what you need to get your job done exists on a “piece of paper” somewhere other than your very own desk.   Think back to life before working in the Document Imaging world and the amount of time wasted trying to gather information. If that was true for me, even in very high tech companies, imagine how it is for others.    Often the things we need to access are very similar between companies and industries.   We all need access to customer information: invoices, P.O’s, shipping information, approval documentation, etc. etc.

ILINX Content Store provides one place to keep this information and a searching capability  similar to a “google” search for your internal documents.  It is truly one of the most user friendly efficient software that I have seen.   How do you make a decision to begin turning the paper in to “less paper?”   Without a doubt in the long run it will save you time and money.   Two things every company can have more of!

Geetha French
Inside Sales
ImageSource 

Unsure Economy Holding Your Business Back from ECM?

There’s no question that the US economy is still troubled.  Whispers of a double-dip recession have been heard from Wall Street to Main Street, and it has some business leaders hiding their wallets under their mattresses.  The market nosedive of 2008 is still fresh in our minds, and every business is hoping for the best while preparing for the worst.

A common management response to a potential downturn is short-term cost cutting.  Though it’s important to watch cash flows carefully, being financially prepared does not necessarily mean a spending freeze.  This mindset ignores long-term financial prospects, and does little to safeguard a business from future economic slumps.

Some of the best defensive measures a business can take are forward-looking investments.  A carefully executed Enterprise Content Management System is a perfect example of this.  On face value, ECM seems like an expensive route to financial prosperity, meant only for large corporations with almost limitless cash.  But the long-term (and even short-term) benefits of an ECM system far outweigh these initial costs, and there are systems available that fit almost any size company and business need.

Stripping a company of its valuable employees or other key assets should always be a last resort for cost savings.  A savvy manager will look to business processes first, and ECM streamlines this practice.  ECM allows business leaders to take a close look at their information management, and pinpoint inefficiencies.  Sometimes these inefficiencies present themselves as nickels and dimes on a micro-level.  But, in the larger scheme of things, the removal of these small costs across an entire organization could mean the difference between net profit and net loss.

Getting started with Enterprise Content Management is all about having the right information.  Attending an ECM conference such as Nexus is often the best way of finding the solution that fits your business’ needs.  Whether you’re an ECM pro, or even if this is the first time you’ve encountered the acronym, Nexus ’11 has sessions that will deliver any of the information you want or need.

So go to www.NexusECM.com and find out how to save your business money while keeping your focus on the long-term.

Kyle Miller
Corporate Communications Manager
ImageSource, Inc.

Why a good ECM Integrator is important?

I am a big fan of HGTV, especially one particular show “Holmes on Homes.”  For those of you who are unfamiliar, it is about a general contractor who is on a crusade to weed out bad contractors who take short cuts when performing the job they were hired to do. Because the “bad contractors” took short cuts and didn’t do the job right in the first place, they created more problems over and above those which they were originally hired to fix in the first place. “Doing it Right the First Time” has become the mantra of the show.

By now, you may be asking yourself what one of my favorite TV shows has to do with ECM…well, frankly, everything. After 43 years in the computer industry and having worked in many aspects both in the technical and sales side of the business, it will still continue to amaze me that I see as many failed implementations as I do.

The sad part is that it does not have to be if customers would take more care in the evaluation process and place more focus on the integrator who understands solutions and less on the software vendor who provides a tool.

First let’s define an expert. An “expert” is someone who does 12 things, 12 thousand times, not 12 thousand things 12 times.  A good integrator is just that, they are” good” and can be an asset to the customer looking to implement any ECM solution.  Many times a customer will focus on the software vendor to provide this expertise. Software vendors sell software. The problem with this is the software vendor is interested in selling their software or selling you additional software and possibly ignoring the fact you already have what you need or supplying you with the incorrect software for the solution you need.

I have witnessed this many times and to say it can create a messy situation is quite an understatement.  In one such case, the customer purchased well over a million dollars in software, but the software vendor and his reseller never understood the requirements of the implementation and certain costly components were left out of the solution. Worse yet, false expectations were set for the customer regarding professional services and implementation costs.

How does this happen? First and foremost, neither the software vendor or reseller had any actual experience with ECM nor the costs associated with implementation. Neither understood the solutions requirements and they purposely deflated the services costs fearing they would jeopardize the software sale. Using an “expert” integrator would have provided the necessary solution, protected the customers’ interests and a positive experience would have been the outcome for the customer.

Another unfortunate circumstance we all share is the state of our economy. Economic times like the one we find ourselves in have a way of bringing out all kinds of new so called “experts.”  In this environment the customer must make sure they are able to separate “the contenders from the pretenders”.

I am a firm believer you get what you pay for. It continually irritates me to see a customer pay for the same real estate multiple times because they hired someone unqualified to implement their solution.  Following a few simple steps can prevent this from happening.

  • Remember the definition of an expert
  • Check  multiple references
  • Ask for a list of customers with similar solutions and have honest and open conversations with these customers about their experiences
  • Beware of the integrator who tells you they can have someone on site in just a couple of days to begin work. Any integrator worth working with will be worth the wait.  An expert integrator will typically have a 30 – 90 day interval before project start date.
  • You get what you pay for

Bob Garrido
Senior Account Executive
ImageSource, Inc.

Eagerly Awaiting Nexus 2011

Not your average conference.

Nexus ’11 will be my 3rd Nexus conference.   I had the overwhelming, yet fortunate blessing of starting my first day of work for ImageSource at Nexus 2009.   I have been in sales for 10+ years but at the time I was 100% new to ECM.    Questions running through my head:  1) What is ECM?   2) Who uses ECM?  3) Why doesn’t everyone have ECM?   4) Now what is ECM??

ECM is interesting after you understand the depth of what it can do for your business.   As many of you have heard INFORMATON IS POWER.  ECM is the practice of leveraging information.    It empowers employees within a business to access information that solves problems in the day-to-day ins and outs of running a business.

I am excited to participate once again in this conference.  We have an amazing Key Note Speaker who was incredible last year, so of course we have asked him to return – Dr. James Brown. This year we are staying at the Westin Bellevue which we will all secretly long for after our action and information packed days. Although we are at a new hotel this year, some of you may be concerned that our evening event will no longer be at Lucky Strike… but fear no more! We will take over Lucky Strike Lanes and it will once again prove to be an outstanding place to meet other attendee’s where you can strut your best bowling moves.

Come enjoy Nexus 2011 with me.   I am eager to share the experience.

Geetha French
Inside Sales
ImageSource 

ImageSource Achieves Oracle PartnerNetwork Specialization for Enterprise Content Management

This week ImageSource was approved for the Enterprise Content Management Specialization from Oracle. Oracle Specializations are designed to recognize distinguished Partners that have experience and knowledge in one or more product pillars. As a leading provider of Enterprise Content Management technologies, consulting, and integration services ImageSource proved their high level of expertise though testing in sales, support and implementation. ImageSource also demonstrated their experience with validated solutions and customer references.

ImageSource has been implementing ECM technologies since 1994 working with Optika, Stellent and now Oracle Enterprise Content Management, recently renamed Oracle WebCenter Content.  We have a vast customer partner network where ECM solutions have greatly improved business processes and created efficiencies for government, higher education, finance, healthcare and many other industries. Our Website hosts multiple case-studies showcasing our Oracle solutions for Costco, Mazda, Suzuki, Swedish Medical Center, San Jose State University and more.

Oracle WebCenter Content provides organizations with a unified repository to house unstructured content, and deliver it to business users in the proper format, and within context of familiar applications to fit the way they work.  It provides strategic content infrastructure for managing documents, images, and rich media files, End-to-End content lifecycle management from creation to archiving and contextual enterprise application integration.  ImageSource has certified staff and extensive experience implementing this technology. We are proud to announce this specialization and look forward to announcing more certifications in the near future.

Debbie Horton
ImageSource
Communications Director

If only I were as Popular as the Nexus Conference

I am a newcomer to the world of ImageSource and ECM; having never attended Nexus, I know no more about the conference than what can be transmitted through words.   So, naturally, I’ve been tasked with calling past attendees of Nexus to tell them why they should return this year.

Wait, What?

Over these last 8 weeks at ImageSource I’ve completed a wide variety of tasks.  But, I have to admit, I was quite rattled by this assignment at first.  How was I to tell people about a conference which even I had yet to attend?  I was convinced that my ignorance would have me written off immediately.

I could not have been more wrong.

My background in retail primed me for the hard sell; I was certain that I would have to push the conference relentlessly to drive registrations.  However, to say that my calls have been met with warm reception would be a drastic understatement.  Past attendees have stopped me mid-sentence, reminding me that their previous experience was more than enough to make them want to come back.  One individual stayed silent through my entire pitch, and at the end he confessed that during my rambling, he had registered online and was excited to meet me there.

After a week of calling, I’m fairly certain that all I have to say to get people to register are two words:  ImageSource and Nexus.

My coworkers have been trying to convince me that this event was great for months, and I have had no reservations.  Still, simply hearing the excitement from past attendees has inspired that confidence in me.  When it comes to the value of attending Nexus, I no longer have trouble counting my chickens before they hatch.

Kyle Miller
Corporate Communications Manager

135 Pages, 60 Seconds.

If you are looking for a production scanner, make sure you review the Fujitsu fi-5950C. At 135 pages per minute in color, this is Fujitsu’s top model. You will want to bundle this scanner with Fujitsu’s ScanCare package. ScanCare is the most comprehensive maintenance plan on the market.  Aside from a variety of responses time to fit your budget, it also includes Preventative Maintenance visits and a generous supply of consumables to keep you scanning for the year. If you need more consumables they offer the ScanAid kits. If you would like more information contact us or come to Nexus 2011 where the full line of Fujitsu scanners will be on display.

Ruben Kerson
ImageSource, Inc.

 

As Easy as One, Two, Capture

Enterprise. Content. Management (ECM)— “Enterprise content what… Enterprise rental cars?”

People who are not in the ECM/ technology industry are most likely unfamiliar with this three- word term. Just watch our hilarious Street Smarts Video to hear the various answers. This is a phrase that can sound a little intimidating and jarring. I, myself am new to this industry, and I’m not going to lie—right before working at ImageSource I was intimidated. Prior to my start date, I had repetitive thoughts running through my head, “How am I going to learn and master the Enterprise Content Management industry?” But luckily when I began working at ImageSource these thoughts soon disappeared.

Don’t be fooled by the ECM term, a broad description will make understanding this industry possible. ImageSource is a full service Enterprise Content Management solutions provider and integrator. This means we offer services and infrastructure using paperless technology. Everyone has tons of papers, documents and files. This can range from a small doctor’s office that needs to keep track and organize their patient’s health charts, medical history, insurance, etc. to a larger scale such as an entire city in California: organizing, processing and recording thousands of papers a day. ECM comes in by capturing (such as scanning), organizing and storing all these papers which can be easily retrieved even from a remote location.

Real Life Snippet:
Just yesterday I went to the car dealership to pick up our company car after getting it serviced. Like any other business, you receive services, pay for the services, and then get a receipt.  Upon receiving the receipt my first thought was, “I need to make a copy so I have one for my expense report and so that our accountants have a copy as well.” BUT this is where ImageSource comes in. ImageSource offers a product called ILINX®. And keeping up with the times, we have a smart phone app called ILINX® Capture Mobile. All I had to do was grab my iPhone, open up the app, and capture the receipt by taking a picture. I then typed in some data to index the receipt such as the date, location, and name of the company. The image then converted to a pdf and was immediately e-mailed to my own address. Now when I send in my expense report, I have the receipt ready to go.

My brief personal experience shows that we can even hone down to the individual such as you or me to explore the benefits of ECM and its services– all of which makes our daily lives a bit easier.

Tracy Lim
Communications Manager
ImageSource, Inc.

Vote for These Valuable ImageSource Presentations at OpenWorld 2011

ImageSource has proposed three presentations ideas for Oracle OpenWorld 2011. Please help us bring these valuable presentations to the Oracle community by voting for the three sessions below at the Oracle Mix website.

Getting Real with Oracle ECM 11g – Benefits & Lessons Learned from Going Live
Join this interactive discussion on the implementation of Oracle ECM 11g. See successful 11g installs for Accounts Payable and Records Management and learn how the most recent Oracle technology sets a solid foundation for these organizations for years to come. Discover how 11g provides a tight integration between vertical components providing a wide range of choices and more flexibility in architecting and designing solutions. Explore how Oracle 11g also provides a host of benefits in the context of the broader Oracle line-of-business platforms – weather it’s Siebel, CRM on demand, JD Edwards or PeopleSoft – the integrations will be tight.

Mastering Records Management and Retention Policies with Oracle ECM 11g
One of the largest counties in the Northwest recently implemented Oracle ECM 11g for Universal Records Management. The system, designed around the core concept of contribution folders, is blazing the way to effectively manage records County-wide. The technology provides a hierarchal structure, with drag-and-drop functionality and automatic metadata and retention policies, for efficient and effective records management. Discover how this infrastructure for records management can facilitate Public Disclosure Requests and unleash the many enterprise capabilities of Oracle 11g.

Oracle ECM & PeopleSoft/JDE – A Synergistic Combination
If you use PeopleSoft/JDE and are interested in extending their capabilities to accelerate multiple business processes, then this is a must-attend session. Through a tight integration, business processes are automated using Oracle ECM software to leverage your data residing in your Oracle database, optimizing operations. Further advancing efficiencies, users can utilize ECM functionality without leaving the familiar PeopleSoft/JDE interface. Capture structured and unstructured information from paper or any digital source, develop electronic workflows and store all your information in a secure repository. Learn about specific synergistic solutions that have streamlined processes for Higher Ed, Financial Services, Human Resources and more.

You must become a Oracle Mix member to vote. Please sign up and vote to see ImageSource present at OpenWorld.

To Vote:

1) Click on this link: https://mix.oracle.com/
2) Register as an Oracle Mix member
3) Click on “Suggest A Session”
4) Sort by title
5) You must vote for at least three sessions for your vote to count. Please vote for the three presentations above!

Debbie Horton
ImageSource
Communications Director

Where’s My College Application?

A foreign student has applied to four different schools across the US. She spent two years in a community college where she received her Associate of Arts degree. She applied online at all four schools where she hopes to be accepted into a School of Engineering.

It has been three weeks and she and her family have not yet heard from any of the schools as to the status of the enrollment process.

In the meantime, hundreds, if not thousands, of new applications are being handled by enrollment services. Documents, including letters of recommendation, visas, foreign document permits, health records and transcripts are pouring into these universities. Additionally, there are automated transmissions imported into these schools in an attempt to reduce the workload of already overworked university staff.

Phones are constantly ringing with calls  from concerned applicants and parents. Emails are accumulating and can no longer be answered due to volume and reduced staffing requirements.

At most institutions, this happens to be standard practice during the enrollment time period, and universities are looking at better ways to service their applicants and to help break the bottleneck in the work process.

At AACRAO in Seattle next week, ImageSource will present the answer – a view of how the student services operation will look. A major university on the west coast has accepted the challenge and is determined to change the process through true Enterprise Content Management. It should be made clear that this is not document imaging. This university will continue to use their student information system, but documents entering the university will be processed immediately and will be sent to various workflow queues where they will be pushed through the system. As information is processed, it will be uploaded to the student information system, work packages will be distributed automatically to knowledge workers, and plans are being considered to update information to student portals for self-service.

Terry Butler
Chief Solutions Officer
ImageSource, Inc.

Don’t Miss This AACRAO Seattle Presentation

ImageSource is really excited about the AACRAO conference being held in Seattle next week. In our booth (booth #106), we will be demonstrating how a student applying for college can go to the University portal and view the progress of their application.

This process will dramatically reduce the number of phone calls and emails that are fielded by an overworked Admissions office. At the booth, you will see the though process behind a new ECM process.

ImageSource is also giving a presentation Tuesday evening at 5 p.m. Any College, University or Higher Ed Institution looking to become more efficient when it comes to students can’t miss this.

Can’t wait to see you there!

Terry Butler
Chief Solutions Officer
ImageSource, Inc.

Inside KOM Day 2 – Document Imaging 2011

 “You may have read about Kodak in the news lately. CEO Antonio Perez commented on the Document Imaging division in his recent address to Wall Street Investors highlighting this division’s market growth and solid cash flow generation.” Again Kodak executives focus on the Channel Partner message.  “We need your help to extend new solutions to our customers.”    – Tony Barbeau, General Manager

Mr. Barbeau made sure to be specific about the needs of customers in the document imaging solution space.  This was well received by the partners as enthusiasm spread throughout the room.  Bud Webster and Russell Hunt did a tongue in cheek ‘cheesy’ unveiling of some of the new scanner models being released. Mr. Webster introduced the i5000 will deliver superior productivity with advanced features. This scanner doesn’t slow down when you turn on the advanced features; dynamic flow technology allows the scanner to deliver enhanced image quality and performance. Mr. Hunt introduced the i2600 workgroup and department scanner, this unit delivers the sharpest and clearest document image clarity on the market. The ease of use has been increased with one button scan to SharePoint and an LCD operator panel for the user. When the scanner is not in use the unit swivels upright to provide a near zero footprint this makes the scanner ideal for tight workspaces. Some have said all it needs is a handle for easy portability. Kodak provides a three year worry free warranty term for the Kodak i2000 scanners. This gives customers the peace of mind to purchase a world class scanner that provides 3yr advanced replacement.

Kodak continues to deliver high end microfilm solutions with the i9600 ImageWriter. I know this is still an important function for long-term archival of historical or vital records but it sure seems old school. Nevertheless the Kodak ImageWriter leads the market in performance, durability and feature set.

Russell Hunt went on to comment that, “We remain committed to improve and enhance our process for deal registration to protect opportunities. We are committed to communication about our programs and products. We want you to understand our vision and corporate strategic direction. We will provide you with effective tools to drive business.” “Kodak wants you to be loyal to Kodak, to be a strong ambassador of our products and services. The Channel Partners can help foster open communication and increase sales to help Kodak document imaging group drive growth”.

According to Mr. Hunt no competitor offers what Kodak does in terms of Industry Commitment, End User Knowledge, Technology and the People to help drive customer satisfaction and growth. We are focused on helping you be profitable and successful; in turn this will enable us to drive our growth and goals for revenue targets.

Next up SharePoint took the spotlight with Mike Gannotti; Senior Collaboration and Technology Specialist http://www.seproductivity.com with Microsoft. You can find him on facebook http://facebook.com/samurai.mike and twitter http://twitter.com/gannotti

Opening SharePoint facts from PowerPoint 2010 Slide Deck:
• 100M+ seats of licensed SharePoint software and growing
• Windows for the Internet
• 1900 publicly reference able internet sites, Ferrari was used as sexy example

I thought it was cool that that Mr. Gannotti shared Microsoft’s internal nickname for SharePoint, ‘Pac man’. Just like the video game of the 1980’s SharePoint gobbles up other Microsoft technologies and is positioned to be the cornerstone of everything Microsoft does for Web2.0. After Mr. Gannotti’s presentation I asked Mike what he thought the single biggest revenue opportunity was for the Partners in the room. He stated that he thought Workflow consulting was a big area. This is important because Systems Integrators like to consolidate Software Sales, Maintenance Contracts, Professional Services and Hardware to give customers a single point of access.  Personally we have found that the revenue opportunities around SharePoint services are valued at a much lower rate than other project work our company does. There seems to be way more buzz around SharePoint than actual Partner revenue being generated. Eventually Partners have to see the dollars come in before a wholesale shift to focusing on SharePoint solutions occurs. As a Microsoft Gold Partner we are skeptical that the revenue opportunity is significant, we have invested time to generate revenue around SharePoint services and projects without much return.

In Conclusion I must first thank John O’Grady, Tony Barbeau, Russell Hunt, Sophia Marchi, Jeff Shuey and the entire Kodak team for the hospitality they showed me as one of a thousand attendees. I was surprised at the amount of focus on the Latin American Region (LAR) in terms of excitement for growth and revenue generation. I believe the America’s partner community and region has much to offer Kodak in terms of innovation, sales and growth. The event continues through the end of the week for Kodak Employees with the Circle of Excellence Awards.  Check out http://twitter.com/jshuey for more updates throughout the event.

 

Calling All SMBs!

I can’t tell you the number of times I’ve walked into my doctor’s office, my dentist’s office, a community college office and seen rows and rows and rows of file folders filled with information about patients, students, customers, etc.

So let’s take the process at my doctor’s office as an example. I had an appointment not too long ago and my insurance information had changed. The receptionist made a photocopy of my new insurance card and then printed out about half a dozen new pages for me to fill out. Then she input the information into her computer and filed the forms into my folder.

I think about how much paper they use, how much space they need to store all those documents, and how much they’re spending in time and labor.

All small- to medium-sized business – there’s a product that can decrease the time spent on capturing that information, retrieval and can securely store your documents! ILINX® Content Store was designed with SMBs in mind. It captures documents and stores them securely for easy retrieval down the road. What’s awesome about this product is that it installs in a matter of minutes and users can be trained in about 30 minutes!

Kristina Farma
ImageSource, Inc.