As with any new job there is a learning curve- learning about the industry, specific products and just how things are run. Having come from outside the ECM industry, I expected my first few months at ImageSource to be a huge learning curve. No one could have prepared me for how big that learning curve, or rather mountain, was going to be.
I thought that the biggest challenge for me was going to be understanding the variety of products available and technical aspects of them. I could not have been more wrong. While the products and technical foundation are complex, there was a whole other mountain that I needed to conquer before I could even begin to understand what it is we do.
Those of you in the ECM know what I’m talking about. ECM, BPM, OCR, EMR…I could go on for days!
I remember on my second day of work someone tried to explain to me what was going on with one of our cutomers, “client XYZ is upgrading from IBPM 10g to IPM 11g and their AP department needs an ECM solution implemented.”
I nodded in agreement, like I knew what I was talking about. In my head I really was thinking…WOAH! Who needs a what now?? Are 10g and 11g a type of car? Since when do we deal with cars? I thought we were a tech company…
A few more conversations like this and I quickly realized that I had a new challenge in front of me- learning all of the acronyms.
I used to think that the military had a lot of acronyms, but I think that the ECM industry could give them a run for their money. There are so many industry specific acronyms. The tricky part is that they are constantly changing, new acronyms are being created and that there are a number of acronyms that can mean the same thing.
To keep on top of all the acronyms I heard people using all day long I started a list. It started on a Post-it and has now grown into three pages front and back of a legal pad. I am constantly adding to the list and looking up new ones too.
I still don’t always know what people are talking about. If you look at the top of my notes from meetings, I have all kinds of three-letter acronyms written across it.
How do you handle all of the acronyms? What is your secret? How do you keep up with the ever-changing and growing list of ECM acronyms?
Apparently I’m not the only one clueless about them either…
Check out our own Ruben Kerson at Nexus ’10 asking people what ECM is!