Transactional Content Management – a catalyst for business process improvement

Despite the massive amounts of investments made in information technology there is still a need for businesses and organizations to continually ask the following questions on four main strategic business drivers:

  1. Reduce Costs: How can we complete “X” process in less time and with less cost and less labor?
  2. Increase Revenue: What can be done to improve the customer experience while shortening the sales cycle and improving our gross margins?
  3. Risk & Compliance: What must be in place in order to prevent unauthorized access and/or actions to our systems and data? What ability do we have to audit and report on the activities within the system?
  4. Competitive Advantage: What can be done to give our customers a “WOW” experience? What can be done to reduce the time from sales order-to-cash to improve self-funding our growth?

The strategic business drivers listed above when reduced down to their basic elements often translate into some type of process that is driven by documents and data. There are many systems that help affect this change like Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM); however, they can often times fall short because they are great at processing data, they just aren’t equipped to deal with documents like an Enterprise Content Management (ECM) system.

What is Enterprise Content Management or ECM? The Association for Information and Image Management (AIIM) Continue reading

Paperless Processes: Capturing Documents of All Types

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AIIM – Winning the Paper Wars

I found the latest research paper from AIIMWinning the Paper Wars – capture the content and mobilize the process troops.”  to be an interesting read, especially since I have seen many of the points discussed when working with our customers—specifically with growth areas in mobile capture, OCR, BPM/Workflow and AP/AR processes.

I am happy to say that the report addressed not just scanning paper records but also looked at the hundreds/ thousands of external paper documents that flow into a company every day.

At ImageSource we help address capture via ILINX Capture®  Many of our customers have experienced progress towards “paper-free processes” and are achieving payback of their investment. If you are looking at addressing some of the issues that were discussed in the report – feel free to reach out to ImageSource…or me…

Megan Lane
Inside Sales Account Executive
ImageSource, Inc.

Rule Your Data with IBM Datacap Taskmaster

AIIM’s (Association for Information and Image Management) research reveals that 40% of organizations that implement a Capture Solution will achieve a ROI within 12 months.  AIIM separates capture software into 3 categories: Ad-hoc image, batch image and batch transaction. There are many capture products available but one in particular I would like to discuss is IBM Datacap Taskmaster Capture software which is classified as batch transaction.

Continue reading

Stuck in a Trade Show Whirlwind

This year’s Fall trade show season seemed to blow in and out like a tornado. It is no joke that time flies when you are having fun. We’ve seemed to go from September to December in a blink of a eye. Our whirlwind of a tour started  back when the leaves were just starting to change with multiple local PMI and AIIM events and only picked up speed from there….

For a week we blew into OracleOpen World in San Francisco, CA . If you’ve never attended Oracle OpenWorld, be ready for quite a technology experience. As an Oracle Platinum Partner there is no way we would have missed it!  As a systems integrator for Oracle Middleware, we were eager to help attendees learn how to run more efficient business processes by implementing Oracle IPM and UCM solutions.  There was a lot of interest in our recent implementations of Oracle Webcenter Content 11g. We look forward to going back in 2012 and hope to see you there.

While many of us were at OOW, our ECM expert, John Smetana was attending the AIIM ECM Bootcamp in Minneapolis, MN on October 4.  AIIM members and attendees collaborated on ways to minimize paper and manual processes in core backend activities and discussed better ways to engage social technologies to reach customers.

Next stop landed us in Vegas, Baby! We were a proud exhibitor of the IBM Information on Demand Conference that happens annually at the Mandalay Bay. And we are hoping what you saw there, doesn’t stay there. Take back what you learned from our IBM ECM team to get started on automating processes or to expand your current solution, enterprise-wide. We can wait to get back to IOD in 2012

Next up, we couldn’t have been more excited or proud to host Nexus ’11, our annual ECM Solutions Conference on November 3-4.  With over 28 breakout sessions, world-class Keynote speakers and peer-to-peer networking, this event has become the best education ECM technolgoy event on the West Coast!  Pre-conference training for AIIM certifications and other continuing education credit were provided in the days leading to the conference. Our vendor partners, including Fujitsu, Panasonic, IBM, Kodak and other industry leaders were on hand to show their latest product offerings and answer questions in our Expo Hall. This year’s hot topics included planning your ECMECOSYSTEM™,  Capture solutions from ILINX and Kofax, and implementing mobile and social technologies. You can check out presentations and video from this year’s event or register for what’s in store for Nexus ’13!

And finally, we wrapped up our tour in Sacramento, CA at the Kofax Connect event where we presented with our customer partner, Sacramento County, to share how their are utilizing Kofax KTM to clasify, separate, extract and transform documents.  We were excited to be a part of this valuable event and have the chance to discuss capture solutions with the many Kofax users who attended. If they hold this complimentary seminar again in the Spring you won’t want to miss it.

As frost began to form and the breeze began to slow, it was finally time to click our heels and head home for the holidays. But it won’t be long till we are back out on the road to talk with all of you about implementing your ECMECOSYSTEM and making your information work for you!  Make sure to keep checking our Events calendar to see if we will be blowing into a location near you.

N.E.X.U.S. 2011

Nexus our ECM Solutions Conference is less than a week away. Our pre-conference training starts this Monday, October 31st at the Bellevue Westin Hotel. The  training is kicked off with the AIIM ECM Practitioner Certification, as well as the AIIM Capture Practitioner Certification, Conflict Management Course with James Brown and Oracle ECM 11g.

On November 2nd 2011 at 7:00PM come meet us at the Cypress Lounge in the Bellevue Westin for some light appetizers and cocktails to start the conference off right. Come mix and mingle with people in and out of the ECM industry.

We have a number of great organizations such as Fujitsu, IBM, Oracle, Kofax, AIIM, Kodak and many others which help make this an outstanding conference.

If you want to attend our conference register online http://www.nexusecm.com and don’t’ miss out on this wonderful opportunity!

Looking at Your Organization as a Whole

Most departments are looking at ways to solve their individual needs and challenges.  They have a hard time looking at the organization as a whole to consider how their issues are similar to those in other departments.

While budgets often direct the decisions of each department, the cost effective way to look at a project is to consider the entire organization.  Putting a finger in a leak is a short term solution. Enterprise Content Management demands that the needs of the entire institution or organization is considered before a decision is made.  Point solutions that address a single application result in the implementation of three, four and even five products that dramatically increase the cost of support, hardware requirements and implementation.

Terry Butler
Chief Solutions Officer
ImageSource, Inc.