Transactional Content Management – a catalyst for business process improvement

Despite the massive amounts of investments made in information technology there is still a need for businesses and organizations to continually ask the following questions on four main strategic business drivers:

  1. Reduce Costs: How can we complete “X” process in less time and with less cost and less labor?
  2. Increase Revenue: What can be done to improve the customer experience while shortening the sales cycle and improving our gross margins?
  3. Risk & Compliance: What must be in place in order to prevent unauthorized access and/or actions to our systems and data? What ability do we have to audit and report on the activities within the system?
  4. Competitive Advantage: What can be done to give our customers a “WOW” experience? What can be done to reduce the time from sales order-to-cash to improve self-funding our growth?

The strategic business drivers listed above when reduced down to their basic elements often translate into some type of process that is driven by documents and data. There are many systems that help affect this change like Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM); however, they can often times fall short because they are great at processing data, they just aren’t equipped to deal with documents like an Enterprise Content Management (ECM) system.

What is Enterprise Content Management or ECM? The Association for Information and Image Management (AIIM) Continue reading

I Am Not a Fan of the Cliché

I am not a fan of the cliché “Best Business Practices”. It is a very over used term and seems to imply there is some magic solution out there that will make everything better. The truth be known, best business practice is leveraging knowledge gained through experience at someone else’s expense. Why would you reinvent the wheel if someone has already figured it out? You wouldn’t. Many times I see companies selling software to customers for the sake of selling something, only to have it sit on a shelf and collect dust.

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AP and Government: Explore Your ECM Solutions

Join ImageSource’s VP of Product Development, Randy Weakly, as he presents solutions for automating and improving your processing methods.

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Oracle ECM 11g and Accounts Payable – Integrating Technologies

Accounts Payable is a document intense department with complicated workflows and approval processes. Although our world today is going digital, AP departments are still bogged down by a majority of documents (purchase orders, invoices and supporting documentation) coming in paper form followed by manual routing and approval processes,  keyed data entry to the Enterprise Resource Planning (ERP) system, and the physical filing and storage of documents.

While ERP systems handle the information they are designed to process very well, they do not have the capacity to manage data and images simultaneously or perform complicated workflows.  By automating the entire AP process organizations can reduce labor requirements, lessen storage costs, decrease late fees, increase early pay discounts and improve vendor satisfaction.  And because Accounts Payable touches almost every department it is a great launch pad for ECM technology providing a large impact on the organizational business processes and substantial ROI.

ImageSource is an ECM integrator with vast experience implementing Accounts Payable Solutions and an industry leader in implementing the Oracle 11g technology.  Most recently we completed a project for a large manufacturing company integrating Oracle 11g ECM technology with the Accounts Payable system, Oracle Enterprise Business Suite.  As a manufacturer poised for growth due to multiple acquisitions, they were looking for a solution that could handle the increase in invoices without increasing staff.

With Oracle EBS already in place, Oracle 11g was the perfect ECM solution. Oracle’s Solution Accelerator enables such a tightly coupled integration that it makes the two technologies ideal for integration. The result is an Accounts Payable system that has provided an efficient system for imaging, processing and viewing documents related to AP with a reduction in overall labor.

The manufacturer receives over 8,000 invoices a month, 80% in paper form and the other 20% through email and fax.  All are now processed by Oracle Document Capture and Oracle Forms Recognition (OFR) when received.  Oracle Document Capture scans the document and Oracle Forms Recognition automatically extracts relevant data and does some basic validation. The document is then automatically sent to Oracle ECM for more validation and storing of the image. Due to the sophisticated logic with code and BPEL workflows, the system performs all kinds of checks, and is able to move information  from Oracle ECM to Oracle EBS without human assistance. Knowledge workers can stay in their familiar EBS system and reference any invoice they need by clicking on the recognizable paper-clip.  EBS pushes the parameters to the ECM repository and brings back the search results in a web link.

The ease of processing invoices has been improved dramatically. What used to be a manual process of keying in information is now completely automated. The only time an invoice needs any type of processing, barring exceptions, is the physical act of scanning it in. After it’s scanned the Oracle OCR technology adds the appropriate index fields and the Solution Accelerator automatically moves it through the system for validation and storage until it is available to view through Oracle EBS.

Debbie Horton
ImageSource
Communications Director

What is ECM- Engine Control Module? Equity Capital Market? Enterprise Content Management?

As with any new job there is a learning curve- learning about the industry, specific products and just how things are run. Having come from outside the ECM industry,  I expected my first few months at ImageSource to be a huge learning curve. No one could have prepared me for how big that learning curve, or rather mountain, was going to be.

I thought that the biggest challenge for me was going to be understanding the variety of products available and technical aspects of them. I could not have been more wrong. While the products and technical foundation are complex, there was a whole other mountain that I needed to conquer before I could even begin to understand what it is we do.

The acronyms.

Those of you in the ECM know what I’m talking about. ECM, BPM, OCR, EMR…I could go on for days!

I  remember on my second day of work someone tried to explain to me what was going on with one of our cutomers, “client XYZ is upgrading from IBPM 10g to IPM 11g and their AP department needs an ECM solution implemented.”

I nodded in agreement, like I knew what I was talking about. In my head I really was thinking…WOAH! Who needs a what now?? Are 10g and 11g a type of car? Since when do we deal with cars? I thought we were a tech company…

A few more conversations like this and I quickly realized that I had a new challenge in front of me- learning all of the acronyms.

I used to think that the military had a lot of acronyms, but I think that the ECM industry could give them a run for their money. There are so many industry specific acronyms. The tricky part is that they are constantly changing, new acronyms are being created and that there are a number of acronyms that can mean the same thing.

To keep on top of all the acronyms I heard people using all day long I started a list. It started on a Post-it and has now grown into three pages front and back of a legal pad. I am constantly adding to the list and looking up new ones too.

I still don’t always know what people are talking about. If you look at the top of my notes from meetings, I have all kinds of three-letter acronyms written across it.

How do you handle all of the acronyms? What is your secret? How do you keep up with the ever-changing and growing list of ECM acronyms?

Apparently I’m not the only one clueless about them either…
Check out our own Ruben Kerson at Nexus ’10 asking people what ECM is!

Jenn Jepson
Marketing/RFP Specialist
ImageSource, Inc.