Enterprise Content Management for the most part has become mainstream business. The ability to scan documents from remote locations has been made increasingly easier by applications such as ILINX Capture and other web based scanning applications. Indexing documents has been simplified with ODBC compliance and the maturity of systems integrators capabilities of integrating with ERP table structures. System standards have allowed for ECM repositories to interface with ERP sessions where the users can work heads down in their legacy application and retrieve / view images from their desktop with little to no knowledge of the ECM application – see ILINX Integrate.
Accounts Payable has been the traditional starting point for most organizations in testing the waters for document imaging because it has a definable process, set business rules, and shows a reasonable ROI depending on the number of received images, discrepancies, and time it takes knowledge workers to process invoices. Other repeatable processes include Contracts, Sales Order Processing, Legal, Shipping / Receiving, and HR Personnel Files.
What will be the next Killer App? In the past 2 years we at ImageSource have seen a great deal of consideration in HR on-Boarding process. Understandably, it costs a lot of money to bring in new employees and involves a great deal of resources. From the application process, to the processing of I-9 information, setting up payroll and direct deposit, insurance, issuance of equipment (laptop, cell phone, scanner) it is no slight undertaking. Standard ECM solutions as well as products from Autonomy (see Liquid Office), this process can become automated and affordable for most organizations.
From there, where do we go? With the adoption of smart phones, almost everyone has a camera in their pocket at all times. This can allow for the capturing of data – snapshot of a document, whiteboard drawing, and presentations can be captured immediately and then fed into the indexing process for ECM. This expands the reach of content capture and protects the loss of important information. Technical architecture is now compatible and flexible to allow for almost anything. Nexus 2010 will provide some great ideas and visions for upcoming solutions.
What is next? Feedback is welcome.
Senior Account Executive