City Agenda Packet Solution with ECM

Screen Shot 2014-01-10 at 10.09.08 AMPutting together City Agenda Packets can be a laborious process. Check out how the City of Kennewick, Washington used their Enterprise Content Management solution to make this process more efficient in this short video.

Kristina Linehan (Parma)
Account Executive
ImageSource, Inc.

ILINX – the new ECM software kid on the block!

Since my entry into the Enterprise Content Management (ECM) industry in 2001, the biggest challenge that I see for any company is to turn their ECM investment into one that is utilized across the enterprise, and not just for the benefit of one department. After all, that is the whole point of an enterprise system solution. When the whole enterprise benefits, it reduces total cost of ownership and the promise of a return-on-investment (ROI) is realized.

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I Am Not a Fan of the Cliché

I am not a fan of the cliché “Best Business Practices”. It is a very over used term and seems to imply there is some magic solution out there that will make everything better. The truth be known, best business practice is leveraging knowledge gained through experience at someone else’s expense. Why would you reinvent the wheel if someone has already figured it out? You wouldn’t. Many times I see companies selling software to customers for the sake of selling something, only to have it sit on a shelf and collect dust.

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Busyness is killing Business

People seem to be busier than they ever have been. One result we have experienced due to the decrease in hiring over the last few years is that employees are taking on more work and working longer hours. Some people are doing the work of two people.
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Paperless Processes: Capturing Documents of All Types

Paper-Wars2013-Cover

AIIM – Winning the Paper Wars

I found the latest research paper from AIIMWinning the Paper Wars – capture the content and mobilize the process troops.”  to be an interesting read, especially since I have seen many of the points discussed when working with our customers—specifically with growth areas in mobile capture, OCR, BPM/Workflow and AP/AR processes.

I am happy to say that the report addressed not just scanning paper records but also looked at the hundreds/ thousands of external paper documents that flow into a company every day.

At ImageSource we help address capture via ILINX Capture®  Many of our customers have experienced progress towards “paper-free processes” and are achieving payback of their investment. If you are looking at addressing some of the issues that were discussed in the report – feel free to reach out to ImageSource…or me…

Megan Lane
Inside Sales Account Executive
ImageSource, Inc.

Rock, Paper, Scissors

rock paper scissorsAs the Fourth of July approaches, we reflect on the formation of our government and the fact that the 3 branches of government are co-equal, as laid out in the first three Articles of the Constitution and several amendments.  If you think of Capture, Content Management Repository and Business Process Management (BPM) they are the three pillars of successful ECM in the enterprise.  Having one without the other does not give the enterprise the full benefit and ROI the technologies have to offer.

Sometimes explaining the value of utilizing all three of these to customers can be challenging.  So, here’s a fun and simple way to think about it:  The concept is best illustrated by the game, “Rock, Paper, Scissors“, which is a game everyone knows.  Depending on circumstances, each application has a chance to provide more ROI than another one, but without one the other cannot truly provide processes efficiencies.  Just like our government and if any one branch vetos or stops a bill.
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Enterprise content management in higher education

The Times They Are A Changing

Change. Change on college campuses in administrative systems has historically been slow. Most universities still admit and manage students using a complex web of people, mail, paper, manual routing and data entry. They know it is inefficient and costly. So why is higher education lagging behind when there is a huge opportunity to gain efficiencies, particularly with the technologies and best practices we have today?

Risks. Rolling out many small software projects across a campus can delay addressing the big picture, and give the illusion of avoiding risk. The need for collaboration and the high cost of managing multiple systems with duplicate data sets are not addressed initially. The risk then becomes in controlling the waste. Somebody is eventually going to add that up.

Future. Though higher education is still in its infancy compared to most sectors, a new awareness of the need to manage unstructured content is gaining momentum. Along with that realization are the departmental process reconfigurations and then it can’t happen fast enough. People in an organization touch and re-use information despite their department of origin. The future is to manage a piece of content once and make it available to those who need it. Continue reading