Organizations are realizing more and more every day the need to reduce paper, automate labor-intense processes and eliminate duplicate tasks. Since we all know time is money, this is important now more than ever. But how do you choose the right technology to assist with this? We hear quite frequently that users are comfortable working within their line-of-business systems and that bringing in a large, complicated content management system will only confuse them. My response to this is, “Are you Powered by ILINX?”
Forrester Research analyzed and evaluated ECM technologies and came out with The ROI of Imaging. Forrester Research, Inc. is a global leader in business and technology. They define imaging as software for scanning, capturing, indexing, retrieving, processing and archiving digital images of documents and electronic forms. Many organizations rely on paper intensive business processes and because of that, imaging is a very important component of Enterprise Content Management’s value.
Does your organization waste valuable time and resources to manually prep documents? Are you tired of manually typing in data which oftentimes isn’t inputted accurately and error-free? If you want to venture away from these tedious slow processes, there are solutions out there! Advanced capture technologies will streamline and automate the transformation of documents into structured electronic information for your business processes.
Your company may or may not have a strategy for managing content, the unstructured information streaming in and out of all areas of your organization on a daily basis. It’s likely you at least have a partial strategy where one or more of your departments is capturing and storing some type of unstructured information for later retrieval.
In a world where the use of digital channels is enabling companies to synthesize large amounts of information in seconds, organizations are making it a top priority to gain control of that rogue 80%, which is the approximate amount of unstructured information slipping through the cracks. This information is not easily accessible because it is scattered and isolated in departmental or personal file systems. This is the information you should be arming your employees with so they can do their jobs.
If your organization is like many others, a call from legal or human resources to produce evidence for an electronic discovery (eDiscovery) request can turn into a time consuming and expensive endeavor. Searching through and analyzing emails, electronic files, SharePoint, and other content is an arduous task, especially if all of that information is contained in silos, with no common repository.
We have helped customers, at the very least, from a cost savings perspective; realize savings from de-duplication of content. In many cases, customers can see a return on investment in less than one year!
ImageSource can implement enterprise content management solutions that can collect all of the data in you environment, according to your policies, and make it available for legal search and discovery.
We can advise you on best practice for implementing a “content collection, archiving and eDiscovery” infrastructure that will utilize your file plans, and make sure you address these legal concerns:
- “We don’t want to keep too much content”
- “We want to keep the right content”
- “We want to meet the government’s requirement that consistent, repeatable processes are in place”
We’d love to discuss your specific situation, and leverage our expertise to help solve your challenge. There’s no reason why, with the technology available, that organizations should still be struggling with the same problems from the ‘90s.
Regional Sales Manager
Utopia ECM (Enterprise Content Management) can be defined many different ways. My definition is when the ECM system is so intertwined with the business process and business software applications that one really can’t exist without the others. The users of the systems don’t even think about the fact that they are using ECM technology. Here are some examples:
- The sales rep submitting an expense report and scanning their receipts into an electronic workflow, doesn’t even think of the technology that they are using to start a business process.
- Traveling executives can retrieve, review and approve invoices and expenses from their laptop computer in a hotel room anywhere there is an internet connection.
- The employee on the order fulfillment line pulls up the supporting documents for the order details and instructions directly from their business application, but the source of documents were really from an integrated ECM system.
Remember how things like this used to happen without imaging, document management, workflow and system integration?
This concept of Utopia ECM became very apparent to me recently in an upgrade and migration project for an existing customer who is moving from an antiquated ECM application to ILINX. It made me actually stop and wonder how they went from the simple concept of creating an electronic file cabinet, to a system that is virtually integrated into every department and many of their business processes throughout the company. What I found out is that they took things one step at a time and have been sticklers about the following: 1) You get what you plan for, not what you pay for and 2) select vendor/supplier partners who have your best interests at heart. The rest is just details.
Utopia ECM, isn’t that what we all want for our businesses?
VP, ILINX ECM Sales