Busyness is killing Business

People seem to be busier than they ever have been. One result we have experienced due to the decrease in hiring over the last few years is that employees are taking on more work and working longer hours. Some people are doing the work of two people.
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Selling is an Act of Respect!

“First I believe that selling anything to anybody, if it’s done with integrity, is actually an act of respect. It acknowledges that the person you’re trying to win over is freethinking and autonomous”

– Bruce Philp, The Orange Code

When I read this statement by Bruce Philp, I smiled. For over 16 years I have been selling as a profession – this statement above sums up nicely how integrity and respect is possible in a sale. The key component from the selling standpoint is you MUST have respect for your customer (or potential customer) and be willing to see them as “freethinking”. Especially when you are questioned and challenged. By having an uncompromising focus on the customer through the whole process – listening and understanding their perspective is imperative in a Enterprise Content Management Project.

Every day we are challenged as professionals to listen and understand someone else’s perspective, as well as add our opinion and expertise to the mix. Seeing customers and colleagues as partners (with their own level of expertise) is a key component to success, especially if it is practiced from both perspectives.

Looking at how we as a company communicate to our customers and talk about our customer partnerships does display many of these elements;

  •  “ImageSource works relentlessly with our Customer Partners to build a relationship of ongoing success and trust. The collaborative approach…”
  • “What has followed has been an extremely successful business venture that has its spirit deeply rooted in a love for entrepreneurship and innovation”
  • “We take pride in our ability to overcome business challenges with integrity and sincerity. Our success is testament…”
  • “… This standard results in strong and collaborative customer relationships that are ongoing.”

Do we walk our talk? Some days better than others.

Do our customers walk their talk? Some days better than others…

In the long run the best measurement of success of a sale is long-term customer partnerships and successful ECM projects…from both perspectives!

Megan Lane
Inside Sales
ImageSource Inc.
Phone 360.943.9273
iPhone 360.481.5946
www.imagesourceinc.com

 

Centralized, de-centralized or outsourced capture – some surprising results!

In-Process Capture… Centralized Production Scanning… De-Centralized Distributed Capture… the discussions on which strategy is best for a company when addressing their document capture needs can have interesting outcomes.

There seems to be no “right” answer, the technology choices for capture are continuously growing and changing and a company’s Enterprise Content Management (ECM) needs can be very specific.   A recent research study by AIIM produced some surprising results when they reviewed the issues and potential benefits of different approaches to document capture.  Document capture encompasses document scanning, image correction, recognition of text, barcodes, form fields etc. and output to an appropriate format for subsequent processing or archive storage. One surprising and interesting outcome that AIIM states in their introduction of the report;

“The report concludes that there is a move back to centralized scanning operations, along with a greater investment in capture and recognition software to automate date capture and indexing processes.”

At ImageSource, we have also seen an increase in companies utilizing the newer model of “distributed scanning” – at the local level to office staff processing the capture documents. The value of capturing something at point of origination and placed into an imaging business process earlier does save time and money.

Allow your business needs to dictate they type of capture solution that makes business sense for your organization.  This may include multiple avenues. Many of our customers utilize both centralized and de-centralized capture – depending on their specific business needs.   We have also seen companies move towards an increase in distributed/ de-centralized capture for their 3 – 5 year strategic ECM plan.

So how do you work out what is the best approach for your needs? And it can vary from department to department within the company!  This is one of the greatest challenges the C-Level and IT staff come across when developing an ECM strategic technology plan. As an independent ECM  Integrator, ImageSource is uniquely qualified to help discover the ideal mix of Capture technology to conquer business challenges.  We help chart a strategic course, whether the business requires in-process capture, production scanning, distributed capture or mailroom solutions.

One other surprising result of the AIIM study was the statistics that shows a very strong return on investment (ROI) and compelling case for scanning and capture investments.  Capture is an enabling process that is a combination of improved user access to information and reduced costs.  The study showed that ROI for capture was reported within 12 months to 18 months! That is a significant and impressive return!  Yet the study shows that justifying ROI is still a huge impediment to adoption -one that many of our customers face when presenting the case to change “how things have been done”.

The greatest benefit of research is that it stimulates all the interested parties into discussion and planning mode.  So what ECM strategies will your company implement – centralized, de-centralized/distributed capture or outsource it!

Megan Lane
Inside Sales
ImageSource Inc.
Phone 360.943.9273
iPhone 360.481.5946
www.imagesourceinc.com

Use ECM Training to Maximize Your Investment!

Have you ever bought a VCR, Stereo, DVD Player or any high-end electronic gadget?  It normally comes with a fancy remote control or interface with multiple options on it but all you really want to do is watch a movie. You would be just as satisfied for the moment with just two buttons, “stop” and “go”.  At home the extra functions may improve our lives or they may not.  They might be just for fun.  But either way what extra features you don’t use or know about, doesn’t hurt you..usually.

Many companies approach their imaging systems the same way. It does what it does from the day it was enabled, it works and that’s it. When they hear about other peoples’ systems, they wish their system could have similar functionality… and maybe it does, but who has the time to figure that out?

Take the time to maximize your investment!  It was worth it to someone in your organization to make the investment initially, so why wouldn’t you use it to its full potential?  Well you might not for the same reason humans don’t do most things – a shortage of Time .  Time is important and once you dive into exploring your current software who knows how long it will take or if what you are focusing on will benefit your existing process?  At ImageSource, we have found that the most important and undervalued item with an imaging system is training.  With professional training, concerns can be addressed in a focused environment and a structured time frame. Our most successful customers realize the benefits and importance of training, both initial and on-going training.

Often when customers contact us looking for additional hardware and software, we can ask some probing questions and discover that the issue may resolved by scheduling a consulting day to review their installation and recommend best practices for their environment.  Paying for one or two days of training is definitely less expensive that investing in additional hardware and software products that may not even be successful.

Taking responsibility for your components isn’t easy, and you can simplify the process by receiving professional training/consulting that will inform, educate and assist you to the right path of choice sooner rather than later.  Additional training and professional services consulting are offered at ImageSource – you might be surprised what is discovered!

Professional training provides knowledge.  Knowledge is power.

Andrea Latham, CDIA+

Inside Sales

ImageSource, Inc.

Phone 360.943.9273

www.imagesourceinc.com