What ILINX Has in Common with Two Giants: Alibaba and Apple

I read a post recently titled Customer-centric and easy-to-use is the new business model (The Alibaba story) that really hit home. The author, Gerry McGovern, a customer-centricity guru, points out that Alibaba, the world’s biggest online commerce company, has defined a clear mission of “making it easier to do business across the world”, as founder Jack Ma put it. I think it’s safe to say that this model has merit, as the company claims the biggest IPO in the history of the world.

As a long-term Apple user, (my first Mac had a hard drive with 512 KB memory) I can say that their progressively intuitive interfaces have been a compelling reason for me to continue using their technology. In fact, the Macintosh project started with an Apple employee named Jef Raskin who envisioned an easy-to-use, low-cost computer.

Apple has stayed true to this model to present day, according to technology industry analyst Jeff Bajarin. In an article published by Time Magazine, Bajarin outlines six key principals that set Apple apart from the competition, three of which are: Continue reading

ImageSource implements groundbreaking paperless courtroom solution, featuring ILINX® technologies

Stanislaus County Superior Court is a pioneer in digital courtroom document processing, as featured in a recent article in the Modesto Bee. Not mentioned in the article is the fact that their successful solution was implemented by ImageSource and features ILINX technologies.

Stanislaus had the vision, and we helped them get there. The technologies used—ILINX Capture and IBM FileNet—have been designated as a solution of choice by the California Administrative Office of the Courts (AOC). The addition of ILINX eForms was added to further streamline courtroom processes. The powerful combination of technologies used offers a robust, scalable and easy-to-use option to automate courtroom processes enterprise-wide.

The family court division has been paperless since early spring of 2014 and is being expanded to traffic, civic and criminal cases, and eventually to the entire courthouse. Clerks search for, and organize documents for upcoming cases based on a web calendar. Judges and commissioners access documents during cases on tablets while on the bench, eliminating a daily stack of about 40 paper case files. Legal documents that require completion during a hearing are now electronic and are filled out, reviewed, approved, signed and routed for printing on the spot. Continue reading

Why I Love Electronic Forms!

I love electronic forms!

I love being able to not just fill out, but also submit forms electronically either from my PC or my tablet. It’s easy to change information if I mistype something or need to change information. With paper forms, you typically have to reprint the page and enter in all the information again. I can’t tell you how many times I’ve screwed up filling out a paper form and had to redo it. There’s also something nice about being able to click the “Submit” button at the end and not have to print and mail a document in and double-check to make sure it was received on the other end a few days later.

I’ve noticed that more companies and organizations are turning to electronic forms for both consumers and constituents. Users can fill out forms and attach relevant documents or information to the form and in some cases, even sign the form right then and there, no printing necessary! Continue reading

Tired of entering the same information over and over?

Wouldn’t it be nice to supply your doctors’ office with all your pertinent information only once? And then, after you have entered the information, that information would then automatically be populated into all of the required forms and systems necessary? Now it is possible; by using products that are part of the ILINX Suite offered by ImageSource. ILINX eForms is a user-friendly, web-based software that allows you to easily capture information from a desktop, laptop, tablet or smart phone. It has a lean engine that automates the routing, tracking and approval for data extracted from forms across an enterprise. Imagine the amount of time we could save by entering information only once instead of entering the same information over and over. Want to learn more? Watch this ILINX eForms demonstration to see this tool in action.

April Gentry
Account Executive
ImageSource, Inc.

ILINX eForms—For those who like to do 2 things at once, like walk and capture!

ILINX has yet another tool to enable capture anywhere your work takes you. ILINX eForms is a flexible, user-friendly electronic forms software for the capture, processing and delivery of data, images, even signatures. It can do so in a variety of ways, by using a keyboard, a finger or stylus on a touchscreen (using Intelligent Character Recognition or ICR) and even a database lookup. It allows you to add an attachment, or take a picture and embed it in the form. And ILINX eForms can be accessed on a variety of devices, from desktop to tablet to smartphone. Did I mention it is flexible?

Continue reading

Content Collection and eDiscovery

If your organization is like many others, a call from legal or human resources to produce evidence for an electronic discovery (eDiscovery) request can turn into a time consuming and expensive endeavor.  Searching through and analyzing emails, electronic files, SharePoint, and other content is an arduous task, especially if all of that information is contained in silos, with no common repository.

We have helped customers, at the very least, from a cost savings perspective; realize savings from de-duplication of content.  In many cases, customers can see a return on investment in less than one year!

ImageSource can implement enterprise content management solutions that can collect all of the data in you environment, according to your policies, and make it available for legal search and discovery.

We can advise you on best practice for implementing a “content collection, archiving and eDiscovery” infrastructure that will utilize your file plans, and make sure you address these legal concerns:

  • “We don’t want to keep too much content”
  • “We want to keep the right content”
  • “We want to meet the government’s requirement that consistent, repeatable processes are in place”

We’d love to discuss your specific situation, and leverage our expertise to help solve your challenge.  There’s no reason why, with the technology available, that organizations should still be struggling with the same problems from the ‘90s.

Archie Horton
Regional Sales Manager
ImageSource, Inc.

Eating Our Own (Yummy) Dog Food

Every day at ImageSource I use the technology that we help implement at other organizations. It helps remind me why our Customer Partners get pretty excited about information processes that get transformed through ECM technology. Instead of printing, shuffling paper, waiting, shuffling some more, waiting, chasing down the paper, copying, shuffling and filing, we can complete a process efficiently, accurately and have a digital record.

It’s time to submit my expense report, so I’ll use that for an example.

I gather a few paper receipts, and scan them on my Fujitsu Scansnap desktop scanner using ILINX Capture software. Using a desktop browser, ILINX Capture allows me to add indexing to this batch of documents, so I can easily search for them.

My other receipts are already PDF images that I captured using the camera functionality on my iPhone and a handy app called ILINX Capture Mobile. It lets me turn my paper receipts to digital images on the fly, and attach keywords to them. (This is especially convenient when traveling.)

I merge my PDFs into one document using Adobe Acrobat, and go to our intranet site for where I find a LiquidOffice eForm designed for ImageSource expense reports. Utilizing pull-downs, pop-up calendars and automatic calculators, I quickly enter essential data about each receipt, attach my PDF with receipt images and hit submit. After the package is automatically routed to my supervisor for approval, ILINX Connect for eForms seamlessly transports it to Oracle Image & Process Management system.

Our Accounting staff views the documents right from within their accounting software system using ILINX Integrate, without having to go into IPM. Should my expense report documents ever need to, they could be sent through an IPM workflow or packaged and migrated out using ILINX Export.

It is liberating to work in an automated environment. Instead of shuffling paper, my time is free to do things that actually require my expertise, of which report submittal is not one.

Carol Jellison
Creative Director, ImageSource

 

City of Kennewick Launches ECM Solution by Streamlining City Clerk & Payroll Processes

The City of Kennewick, Washington, looked to an ECM solution to help streamline processes. Because of changing economic conditions and a shrinking tax base, Kennewick needed their business processes to enable them to do more with their current resources. As one of Washington’s most progressive cities, Kennewick recognized that implementing a core Enterprise Content Management (ECM) system would help them meet this goal.

To read the entire case study, visit http://imagesourceinc.com.

Organization:
City of Kennewick
www.ci.kennewick.wa.us

Industry:
City Government

Solution:

  • Workflows for Agenda & Payroll
  • eForms

Challenge

  • Required to do more with current resources
  • Paper-intensive processes
  • Manual routing for approvals laborious & expensive
  • Documents difficult to locate
  • Duplication of documents
  • Payroll process labor intensive & error-prone
  • Excessive storage space required

Key Benefits

  • Flexible workflow allowing various approvers depending on need
  • Documents easy to locate and always available
  • Changes are easily accommodated
  • Agenda ePackets are easy to build, distribute to Council & public
  • Most current version of documents accessible across all departments
  • Reduction in storage
  • Infrastructure for storage & electronic workflow can be leveraged city-wide
  • Integration with existing Payroll system improves accuracy
  • Intuitive indexing & validation
  • Automated data entry
  • Payroll processing reduced 90%, or more

Products

Kristina Parma
Communications Manager
ImageSource, Inc.

Higher Ed Institutions Learn to Bridge Information University Wide

On May 12, ImageSource hosted a webinar titled “Information Management for Higher Ed: Bridge All of the Information Across your University”

The Webinar looked at how Universities are experiencing an explosion of information and how the need to control it, even leverage it, has never been greater. From registration to transcripts to financial aid and more, today’s students expect online services and electronic forms facilitating faster decisions and timely responses. Ensuing departmental document management solutions result in silos of information, and redundancy in content, technology and processes.

In the webinar, we explored how Enterprise Content Management (ECM) allows institutions to optimize specific, departmental business processes while providing a common platform for all information processes across the enterprise. We discussed how ECM provides a reliable way for all departments to securely access the same, current, accurate information. And when content is managed by a common platform, Universities share more than information. Sharing the cost for implementation and ongoing IT resources can provide big benefits to their bottom line.

Enterprise Content Management Solutions for Higher Ed are:
Extensible
Although it may originally be implemented in any department, an Enterprise Content Management system is designed to be expanded to include the entire organization.
Secure
ECM systems allow for control of access to sensitive information, protecting student confidentiality and University liability.
Compliant
Access records completely and immediately. Automated retention schedules allow for effective storage.
Efficient
Immediate access to critical information means Higher Ed organizations can do their job better and faster. This can improve the competitive edge through improved service to applicants and enrollees.
Economical
Reduce the footprint and expense of storing and accessing paper records. And when distributed across the entire enterprise, cost savings are realized through shared IT resources, hardware and software investments.

To view the Webinar please visit our Website: ECM Solutions for Higher Ed

To learn more about ECM solutions in Higher Ed and the many benefits it provides consider attending our ECM Solutions Conference, Nexus 2010.

Debbie Horton
ImageSource
Communications Director

 

ECM Best Practices: Green Solutions

ECM Solutions almost always yield two kinds of green: Green in your wallet and Green for the environment.

Manual processes take time and are labor-intensive. Green solutions allow companies to better use resources, time and money.

Scenario 1:
Company A does not have an ECM solution. They do all their reviews and approvals manually. They route documents manually and have to make copies for every reviewer/approver. Joe is the person who receives all the necessary documents to start the application process. He then has to make copies for five other people to review and approve or deny. Once those five people have reviewed the documents, they have to route the documents to each of their bosses, another five copies. The entire application process takes about four to six weeks. The applicant is then notified by mail if their application has been approved or denied.

Scenario 2:
Company B has an ECM solution in place. They are utilizing electronic forms and workflows. Jim receives the necessary documents to start the application process online. He goes to his Inbox and there is an email informing him he has documents to review. He reviews those documents and then routes them electronically to the next five people who need to review them. Then those five people route it to each of their bosses. There is a two-day limit on the number of days each person has to review the document. The entire process takes about one week. The applicant is then notified by email and/or phone if their application has been approved or denied, and no paper had to be printed or copied.

Company B, the one with the electronic forms and workflows, is saving time, money, resources and being more efficient which benefits customers. Turnaround time is much faster and they didn’t need to use any paper. No documents were lost and applications can be stored in a repository for later recall. Company A on the other hand, has a completely manual process where they have to route documents by hand and file them in a file cabinet.

Company B is saving money by using an electronic process. They no longer have to print, copy, etc. This is also much better for the environment. They don’t have to use paper and other materials since everything is done electronically. The return can also be significant because of time savings, cost savings and labor savings.

To learn more about how Green Solutions can help yield more “Green,” join ImageSource at their annual ECM Solutions Conference, Nexus 09. There will be a multitude of presentations on how improving processes can help save you money and be more environmentally friendly. To learn more about Nexus or to register for the event, visit www.NexusECM.com.

Kristina Parma
Corporate Communications Manager
ImageSource, Inc.

 

Going Green with Document Imaging

Green business isn’t just talk anymore!  Many companies today are working on Green Initiatives to make them more environmentally friendly.  One popular initiative is to go “paperless” and implement a document imaging system.  What could be more environmentally friendly than saving some paper, hence saving trees?  Document management reduces paper creation, storage requirements, and travel costs.  Online forms and signature eliminate paper at the source.  There are many resources on Green Initiatives in the document imaging world provided by participating in groups such as AIIM, ARMA, and attending conferences that discuss these initiatives such as the ImageSource conference, “Nexus.”

When it comes to deciding what kind of scanners you need for your document imaging system, many companies are taking a harder look at which manufactures are producing environmentally friendly equipment.  Some concerns include what type of chemicals used in the products, energy-saving modes, duplexing options, and if the manufacture recycles.  Compared to other office equipment, (According to the EPA)  a scanner consumes significantly less energy than a photocopier, resulting in lower green house gases.

American office workers use four million tons of copy paper annually, equivalent to 10,000 sheets of copy paper per worker.  If the United States were to reduce office paper by 10%, 1.6 million tons of greenhouse gases could be eliminated, the same as removing 280,000 cars from the road.  As more companies implement document management systems, their paper creation and use goes down and therefore create less greenhouse gases.  Although our world is far from being completely paperless, we are surely making great strides in that direction and lessening our footprint on the environment in the process.

Andrea Latham, CDIA+

Inside Sales

ImageSource, Inc.

Phone 360.943.9273

www.imagesourceinc.com