If only I were as Popular as the Nexus Conference

I am a newcomer to the world of ImageSource and ECM; having never attended Nexus, I know no more about the conference than what can be transmitted through words.   So, naturally, I’ve been tasked with calling past attendees of Nexus to tell them why they should return this year.

Wait, What?

Over these last 8 weeks at ImageSource I’ve completed a wide variety of tasks.  But, I have to admit, I was quite rattled by this assignment at first.  How was I to tell people about a conference which even I had yet to attend?  I was convinced that my ignorance would have me written off immediately.

I could not have been more wrong.

My background in retail primed me for the hard sell; I was certain that I would have to push the conference relentlessly to drive registrations.  However, to say that my calls have been met with warm reception would be a drastic understatement.  Past attendees have stopped me mid-sentence, reminding me that their previous experience was more than enough to make them want to come back.  One individual stayed silent through my entire pitch, and at the end he confessed that during my rambling, he had registered online and was excited to meet me there.

After a week of calling, I’m fairly certain that all I have to say to get people to register are two words:  ImageSource and Nexus.

My coworkers have been trying to convince me that this event was great for months, and I have had no reservations.  Still, simply hearing the excitement from past attendees has inspired that confidence in me.  When it comes to the value of attending Nexus, I no longer have trouble counting my chickens before they hatch.

Kyle Miller
Corporate Communications Manager

Vote for These Valuable ImageSource Presentations at OpenWorld 2011

ImageSource has proposed three presentations ideas for Oracle OpenWorld 2011. Please help us bring these valuable presentations to the Oracle community by voting for the three sessions below at the Oracle Mix website.

Getting Real with Oracle ECM 11g – Benefits & Lessons Learned from Going Live
Join this interactive discussion on the implementation of Oracle ECM 11g. See successful 11g installs for Accounts Payable and Records Management and learn how the most recent Oracle technology sets a solid foundation for these organizations for years to come. Discover how 11g provides a tight integration between vertical components providing a wide range of choices and more flexibility in architecting and designing solutions. Explore how Oracle 11g also provides a host of benefits in the context of the broader Oracle line-of-business platforms – weather it’s Siebel, CRM on demand, JD Edwards or PeopleSoft – the integrations will be tight.

Mastering Records Management and Retention Policies with Oracle ECM 11g
One of the largest counties in the Northwest recently implemented Oracle ECM 11g for Universal Records Management. The system, designed around the core concept of contribution folders, is blazing the way to effectively manage records County-wide. The technology provides a hierarchal structure, with drag-and-drop functionality and automatic metadata and retention policies, for efficient and effective records management. Discover how this infrastructure for records management can facilitate Public Disclosure Requests and unleash the many enterprise capabilities of Oracle 11g.

Oracle ECM & PeopleSoft/JDE – A Synergistic Combination
If you use PeopleSoft/JDE and are interested in extending their capabilities to accelerate multiple business processes, then this is a must-attend session. Through a tight integration, business processes are automated using Oracle ECM software to leverage your data residing in your Oracle database, optimizing operations. Further advancing efficiencies, users can utilize ECM functionality without leaving the familiar PeopleSoft/JDE interface. Capture structured and unstructured information from paper or any digital source, develop electronic workflows and store all your information in a secure repository. Learn about specific synergistic solutions that have streamlined processes for Higher Ed, Financial Services, Human Resources and more.

You must become a Oracle Mix member to vote. Please sign up and vote to see ImageSource present at OpenWorld.

To Vote:

1) Click on this link: https://mix.oracle.com/
2) Register as an Oracle Mix member
3) Click on “Suggest A Session”
4) Sort by title
5) You must vote for at least three sessions for your vote to count. Please vote for the three presentations above!

Debbie Horton
ImageSource
Communications Director

Don’t Miss This AACRAO Seattle Presentation

ImageSource is really excited about the AACRAO conference being held in Seattle next week. In our booth (booth #106), we will be demonstrating how a student applying for college can go to the University portal and view the progress of their application.

This process will dramatically reduce the number of phone calls and emails that are fielded by an overworked Admissions office. At the booth, you will see the though process behind a new ECM process.

ImageSource is also giving a presentation Tuesday evening at 5 p.m. Any College, University or Higher Ed Institution looking to become more efficient when it comes to students can’t miss this.

Can’t wait to see you there!

Terry Butler
Chief Solutions Officer
ImageSource, Inc.

Calling All SMBs!

I can’t tell you the number of times I’ve walked into my doctor’s office, my dentist’s office, a community college office and seen rows and rows and rows of file folders filled with information about patients, students, customers, etc.

So let’s take the process at my doctor’s office as an example. I had an appointment not too long ago and my insurance information had changed. The receptionist made a photocopy of my new insurance card and then printed out about half a dozen new pages for me to fill out. Then she input the information into her computer and filed the forms into my folder.

I think about how much paper they use, how much space they need to store all those documents, and how much they’re spending in time and labor.

All small- to medium-sized business – there’s a product that can decrease the time spent on capturing that information, retrieval and can securely store your documents! ILINX® Content Store was designed with SMBs in mind. It captures documents and stores them securely for easy retrieval down the road. What’s awesome about this product is that it installs in a matter of minutes and users can be trained in about 30 minutes!

Kristina Farma
ImageSource, Inc.

My Grandma Doesn’t Get What I Do…

I know I’m not the only person this has happened to. You have a friend, loved one or even a stranger ask you what you do for a living or what industry you work in. What I’ve found is that being in the Enterprise Content Management (ECM) space sometimes makes it difficult to describe what ECM is exactly (in plain English).

My grandma has asked me at least five times what exactly I do and more specifically, what the industry is about, and the dialogue goes something like this:

Grandma: “So Kristina, what exactly does your company do? I know you’ve told me before, but I can’t really remember.”

Kristina: “We are an enterprise content management solutions provider, an integrator and we have our own line of products called ILINX®. We also have this really cool conference every year called Nexus® with presenters, networking time, a vendor expo, etc.”

At this point, my grandma is just staring at me, blankly.

Grandma: “Um, so what does that mean?”

Kristina: “It basically just means we help people try to automate their business processes by scanning in documents, implementing automated workflows, utilizing capture software, storing information in electronic databases, things like that.”

My grandma’s eyes are beginning to glaze over…

Kristina: “In a nutshell, grandma, we help businesses become more efficient and more paper-conscious.”

After being in this industry for a few years, living and breathing it every day, I can sometimes easily forget that others don’t understand what capture is, how workflows come together, or why you’d ever need to get rid of fax machines and paper. They don’t throw acronyms around like OCR, BPM and ERM, which have become part of my everyday language.

I am glad my grandma isn’t the only person who doesn’t know or understand what ECM is. Check out this awesome video played at Nexus ’10 this year where people were asked to answer the question, What is ECM?

My grandparents just mastered text messaging. I’ll continue to work on a good description of my industry that doesn’t make my grandma ask me the question every time she sees me, “Kristina, what does your company do again?”

Kristina Parma
Communications Manager
ImageSource, Inc.

 

Compliance = ROI

Following up on my last post (Invoke Change) and in preparation of my upcoming segment at the annual ImageSource user conference, Nexus, I found some very interesting ROI metrics surrounding compliance enablement. This is thought provoking content when factoring in some of the more intangible reasons to make technology investments in ECM. I have worked with organizations that actually have budget for fines levied through the normal course of a fiscal year. This should tell you that there is REAL savings potential as a result of acknowledging the impact ECM technologies may yield on compliance.

According to PriceWaterhouseCooper, each $1 invested towards compliance saves $5.21 on average! I had the opportunity in the last 12 months to work with an organization that was levied approximately $1 million in fines due to their inability to recover documents tied to the gaming industry in Las Vegas. Ouch! Another interesting find was made by Cohasset Associates. They have found that for every 100 people, annual savings of $240,000 can result from technology investments towards compliance.

As we work aggressively within our organizations to streamline and evolve business processes with ECM technologies, don’t overlook or underestimate the compliance savings that can be realized!

Why Training is Important

I recently had a conversation with an individual about ECM training.  This person needs to learn how to build a new application for both capture and her ECM system.  When I described the training and associated cost to her, she could not understand why the training is a comprehensive as it is or why the cost is what it is.  Her feeling was that the system must not be “user-friendly”.

What we tend to forget is that a successful implementation of a new application includes much more that creating fields and assigning properties.  It is essential that the entire business process be taken into account.  ECM systems are designed to replace your paper manual paper and other  processes.  Throwing together some fields that hopefully allow you to find your information is not enough.  It is necessary to know your processes inside and out and to  look at other processes that might touch your application as well.

As with everything else, it is the up front planning and effort that make the end result “user-friendly” .

One place to learn more about the subtleties of ECM is at the 2010 Nexus ECM Conference in Bellevue, WA on November 4 and 5.  Please consider attending this event.  It will be well worth your investment.