ImageSource: A Fujitsu Premier Partner X 9

Fujistsu_PP_2012

Fujitsu Premier Partner of the Year

In June, ImageSource was named Premier Partner of the Year, 2012 for the Western Region by Fujitsu Computer Products of America. This marks a whopping ninth time ImageSource has earned this status.

You could say, without question, that ImageSource likes Fujitsu scanners. We like them because Fujitsu invests in R & D and quality control to ensure an exceptional product line that continually evolves to meet the demands of an ever changing capture landscape.
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ImageSource customers are evaluating the Panasonic scanner: KV-S1065C

Panasonic scanner: KV-S1065C

Why my customers choose the Panasonic KV-S1065C:

1. One of my healthcare customers had a requirement for scanning medical cards.   This scanner is specifically designed to work with many different sized identification cards. They also love that the scanner software allows you to view both sides of the card on one image.  This is a great feature in the medical field. Another great feature is the long paper scanning option for scanning unusually long patient records.

2. Many customers in any industry enjoy utilizing the Kofax VRS software to autocorrect their scanned images. This cuts down time on the end-user manually correcting these images. Productivity is increased substantially.

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Panasonic Panaboard-Not Your Average Whiteboard

I have discovered great benefits that Interactive Whiteboards offers in day-to-day activities that many of our private, government and education customers are utilizing. Highlighted below are two of the more popular interactive whiteboards that are requested by customers – the Panasonic UB-T880 and UB-T880W Panaboards.

What is an Interactive Whiteboard?

  • It is a Whiteboard that uses a projector to display PC Images onto it’ surface and lets the presenter operate the data on the board, with a finger or an Electronic Pen that works like a PC mouse. It is an active, visual-based educational tool.

Benefits

  • Makes it easy to create effective, eye-catching teaching materials and it promotes active, visual-based teaching and learning.
  • Intuitive operation that allows you to freely manipulate music, movies and images, to change ordinary meetings and presentations into visually active exchanges.

Features:

For a great list of features – check out the brochure.  You will be surprised at all it can do!

I discovered some interesting “out of the box” applications of interactive whiteboards:

Remote Conferencing – for Board meetings, company staff meetings and training (using the remote conferencing system)

  • Education – the Panasonic Interactive Panaboards can be purchased with RM Easiteach software. The Panaboard’s information can be saved and distributed to students via flash drive or email. It is a great collaborative teaching tool.
  • Education –  a School district that did not have the funding or infrastructure to put multiple computers in every classroom  – they now use the Panasonic Interactive Panaboard in 700 classrooms to provide Web and Multi-media learning applications and interactive activities involving the web and built-in stereo speakers.
  • Healthcare – a hospital that uses the Panasonic Interactive Panaboard as an operating room scheduling tool. Also utilizes the Panaboard in waiting rooms to help entertain adults and children for hours while they wait.
  • Utilities – a Utility company that uses the Panasonic Interactive Panaboard as a tool for monitoring different functions such as water and power.
  • Firefighting – Fire Station that uses the Panasonic Interactive Panaboard for training and as an interactive tool for Google Maps – they use the touch capabilities to zoom into a specific location of a fire to discuss different ways to access to location etc.

 If you have an interesting way you are using an interactive whiteboard please share this information – we could all learn from your experience and wisdom!

Megan Lane

Inside Sales

ImageSource

What Helps Make IBM’s Watson So Smart? Content Analytics

If you got to see IBM’s Watson compete on Jeopardy a few months ago, you probably thought that it was interesting that a computer could compete (and win) against humans in a game show. What was not as apparent was the technology behind Watson, or how it could be applied to solve business challenges and provide insight into the massive amounts of unstructured information in your organization.

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The Power of Partnerships

Working with other companies and their staff to deliver a product and service to a customer can be an enlightening experience.  I have recently been working with 4 of the top leading scanner manufacturer partners to assist a healthcare customer with their distributed capture initiative-with the evaluation and the purchase of 160 desktop scanners for capturing patient intake information.

The customer evaluated the 4 manufacturers’ desktop scanners. A number of factors influenced the healthcare customer on their decision to work with ImageSource and to purchase the following scanner evaluated:

  • The ease of use of the scanner equipment and software
  • Availability of the manufacturer’s sales person and sales engineer to be on-site to install the scanner, the numerous conference calls to answer questions that unfolded due to the testing of the scanner and every question was treated with utmost importance.
  • The attention to detail by both ImageSource and manufacturer to modify the demonstration of  the scanner and that the scanner software solved a number of their various documentation challenges (for example – the patient intake documentation varies is size, thickness and also includes plastic cards)
  • The high level of thorough communication between ImageSource and manufacturer (In the customer’s eyes it seemed they were working with one company, not two!)

The greatest learning experience and also the most important factor that made this a stress-free process was the level of trust that was initiated, grown and experienced by all parties involved;

  • From the customer perspective: Working with two teams from different companies- it did not matter who they called (whether it be ImageSource or the manufacturer), they received the same high level of service from both companies. Both companies kept each other informed of the conversations etc. they had with the healthcare customer, therefore alleviating any miscommunications or misunderstandings.
  • From the Reseller vendor (ImageSource) perspective: The high level of communication and interaction with the manufacturer’s sales team created a streamlined cohesive focus to ensure the customer received what they REALLY required from a scanner.
  • From the Manufacturer perspective: Being able to rely on a vendor partner that has the knowledge, expertise in Enterprise Content Management (ECM) and initiative to go the extra step – to focus on how to solve the customer’s challenges, not just sell a scanner. It gave us the manufacturer room to really excel in presenting how the scanner and software was the solution to the customer’s challenges.

It is refreshing to experience this unique partnership among the customer, vendor and manufacturer. And I know from all involved, that it set the stage for a high level of expectation in the future opportunities to do business together. This experience reminds me of this quote I saw recently:

“If we are together nothing is impossible. If we are divided all will fail.” Winston Churchill

Megan Lane
Inside Sales
ImageSource, Inc.

Calling All SMBs!

I can’t tell you the number of times I’ve walked into my doctor’s office, my dentist’s office, a community college office and seen rows and rows and rows of file folders filled with information about patients, students, customers, etc.

So let’s take the process at my doctor’s office as an example. I had an appointment not too long ago and my insurance information had changed. The receptionist made a photocopy of my new insurance card and then printed out about half a dozen new pages for me to fill out. Then she input the information into her computer and filed the forms into my folder.

I think about how much paper they use, how much space they need to store all those documents, and how much they’re spending in time and labor.

All small- to medium-sized business – there’s a product that can decrease the time spent on capturing that information, retrieval and can securely store your documents! ILINX® Content Store was designed with SMBs in mind. It captures documents and stores them securely for easy retrieval down the road. What’s awesome about this product is that it installs in a matter of minutes and users can be trained in about 30 minutes!

Kristina Farma
ImageSource, Inc.

ImageSource, IBM and Enterprise Content Management for Healthcare

Back in March, ImageSource® became an authorized reseller of IBM ECM Products as a ValueNet Partner. As the partnership settles in, we are excited about the momentum we have with IBM. IBM recently participated in the Nexus® 2010 conference as a gold sponsor. At Nexus the IBM ECM product line was featured in two breakout sessions, IBM was formally introduced as a partner and the validated IBM solution developed by ImageSource was presented.

ILINX® ECM Connect for EpicCare® is a validated solution that utilizes IBM FileNet Enterprise Content Management to solve core content management needs in healthcare organizations. It is designed to extend the power of EpicCare Electronic Medical Records by equipping healthcare organizations with the ability to capture ALL content that is external to the EMR. The solution allows healthcare workers to stay in the familiar Epic environment for the capture process or when retrieving an image at any point.

The combination of EpicCare and IBM Enterprise Content Management provides healthcare organizations a multitude of benefits. By integrating the two through ILINX technologies, users can access all information through EpicCare, without having to know how the backend content management system works. There is one point of access. Patients can be assured their information is dept confidential, because security parameters are inherited with the integration and privacy regulations are kept intact.

Although validated for EpicCare, this solution can be implemented for a multitude of EMR systems.  No matter what EMR system you are running ImageSource can implement a solution to integrate ECM technologies and help you gain 100% Electronic records.  Contact us for more information or for an invitation to a Webinar scheduled for January 26, 2011.

To learn more about the solution visit our vimeo channel named “IBM / FileNet Integrations for Healthcare” or visit our IBM solution page.

Debbie Horton
ImageSource
Communications Director

Is ECM a Green Technology?

Going green is getting easier as technology develops.  The “paperless office” utopia is still being developed but the amount of paper can be, and is being dramatically reduced due to document imaging and content management solutions.  It is a fairly straightforward concept – if a business process begins with physical paper, why not scan it, index it, and store it where multiple people can access, it is secure, traceable and auditable, and it adheres to your corporate records policy?  This concept does not only save your organization money, but it does reduce the environmental impact of doing business.

It is easy to see the savings in industries such as Health Care and Financial Services.  In Health Care the green factor and carbon footprint reduction relates to the courier cost, fax cost, copying cost of duplicating patient records and insurance correspondence.  This is a huge magnitude when you consider the general health of the population.   Financial Services green footprint is also correlated with courier and copying but also in the workflow process to route documents.

There is great information published on this topic at various sites such as AIIM , and also at AIIM.  There is also interesting case examples at  New and Good in ECM.

Distributed scanning  can also have a directly positive impact on a green initiative.  Capturing documents and data at the point of creation or receipt will save on shipping and courier services which also impacts the environment by reducing the oil consumption in transportation.

The digitizing of documents greatly reduces off-site storage costs which also has a direct effect on oil consumption used in the transportation to and from the storage facilities.

Much of the transition from paper to electronic comes with the paradigm shift from physically handling paper to viewing documents and data and routing them from the computer.  This takes time and facilitates true change management disciplines but the amount of money, efficiencies, and resources saved can be tremendous.  To be successful, you need to plan for the initial pushback from the knowledge workers.  In the beginning, they might even print more than what they were before the implementation.  If change is managed correctly, the users will adopt and embrace the efficiencies.

The going green concept is growing and is a focal point of the upcoming Nexus ECM Conference held on Nov 2-3 in Bellevue, WA.  Take a look at the Nexus Agenda for some of the “green” sessions.

Comments and feedback welcome.

Jeff Blissett
Senior Account Executive
ImageSource, Inc.
www.imagesourceinc.com

Build vs. Buy

Over the course of my last 12 years in the Enterprise Content Management space, I have seen many progressions and changes.  When the industry was in its infancy stages, we relied on specialized PCI cards to drive the scanners at rated speeds, high resolution graphics cards to display clear images on a monitor, and every system installation needed holy water sprinkled on it to ensure that there weren’t any compatibility issues or conflicts with the operating system.  There were hundreds of software vendors that claimed to be the premier document imaging / document management / scanning / (whatever new term that AIIM came out with) system.  Systems were sold, installed, and many failed.  We have seen progressions where the hundreds of vendors have consolidated to a few leaders that are recognized as true ECM platforms.  We have seen Microsoft enter the market with SharePoint which has driven the need for a new wave of products and services to bridge the gaps in its functionality.  Along with these progressions and changes with the vendors, we have also seen how internal IT departments look at ECM.

In the beginning, there was many components, many moving parts, and technology that the IT staff wasn’t readily familiar with.  As the first and second generation systems were installed, the product sets matured where the IT staff technology professionals could be trained in a platform that was sustainable.  As this progressed software vendors could switch their focus from making the systems work in a rudimentary sense, and switch the focus to the development of features and functionality that led credence to aspects such as compliance, accountability, governance, and security.  The successful Tier 1 vendors (see Gartner report for leaders) now have scalable products that address all aspects of ECM – document imaging / document management / web content management / forms management / records management / workflow – Business Process Management.  With this, training is now readily available to equip any IT staff with the tools and resources to maintain and build upon systems where compliance, accountability, governance, and security are all part of the core.  Knowledge and education are now key determinants for success.

With this knowledge and education comes empowerment to the IT staff.  In the industry today, I am seeing an increasing number of corporate IT staffs choosing to forego their existing systems and internally build components that allow them to store, retrieve, maintain, and manage scanned images and data.   I understand that there are many talented programmers and systems architects in the workplace that are capable of building database management functionality and that can build user interfaces that allow for searching file structures.  What I don’t totally understand is the value to organizations when a top resource is consumed in developing a product / system and maintaining and supporting the product / system.  It has taken Oracle Stellent, IBM FileNET, EMC Documentum, OpenText (to name a few) each over 15 years to come up with a product offering that is stable and that meets 85% of most organization needs without customization.  Why reinvent the wheel when there are cost effective, proven solutions that can automate business processes that will show efficiencies and pay for themselves over time?  There are many technology focused companies that have invested multi-millions of dollars, and many years  in developing methodology and products.   I don’t know how an organization that is focused on their specific expertise – retail, manufacturing, healthcare, banking, can morph into a software development / systems delivery organization.

Build vs. Buy – no correct answer, but definitely worth discussing.

Feedback welcome.

Jeff Blissett
Senior Account Executive
ImageSource, Inc.
www.imagesourceinc.com

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$350M in Local Government Swine Flu Preparedness Grants

The Department of Health and Human Services officials announced last week that they will commit sizable resources to help state and local governments, families and healthcare organizations prepare for the fall flu season in light of the ongoing H1N1 flu outbreak.

Some of the grant funds will be used toward systems and functions that will help improve how state hospitals and public health departments are able to investigate and track information.

Implementing the right tools can help in gaining immediate access to data and distribution of facts.

Now, with ILINX Capture a simple click of a button can capture any type of critical information about H1N1 at any desktop–from paper electronic documents, from email to faxes–and deliver it where ever you need it to go.

And when we say simple, we really mean it. A web-based capture application, ILINX Capture is simple to administer.

Kimberly Torres
Marketing Coordinator
ImageSource, Inc.