Webinars – A great place for free information

On Wednesday, August 20th at 10:00 PST, ImageSource and Fujitsu will be broadcasting a webinar about optimizing your hardware called Proactive Scanner Management. During this webinar you can learn about Fujitsu scanner trade-in programs as well as the latest and greatest models available. Learn about the out-of-the-box software as well as when to consider ILINX Capture for a more robust solution. This particular webinar will be recorded and available for viewing at your convenience if you are unable to attend the live event.

Webinars are a great source of learning usually for no cost. They can provide information on hardware you are considering as well as software solutions. Topics can also include specific verticals and solutions such as the upcoming “Paperless Courtroom” webinar featuring ILINX Capture and IBM FileNet. These topics are typically covered by industry experts that have been involved in successful implementations.

Webinars are a valuable source of information and something the savvy consumer should take advantage of.

Questions or comments:

Richard A. McDermott, ECMp, CDIA+
Account Executive
ImageSource, Inc.
360-943-9273 T
360-943-4449 F
http://www.imagesourceinc.com

ImageSource implements groundbreaking paperless courtroom solution, featuring ILINX® technologies

Stanislaus County Superior Court is a pioneer in digital courtroom document processing, as featured in a recent article in the Modesto Bee. Not mentioned in the article is the fact that their successful solution was implemented by ImageSource and features ILINX technologies.

Stanislaus had the vision, and we helped them get there. The technologies used—ILINX Capture and IBM FileNet—have been designated as a solution of choice by the California Administrative Office of the Courts (AOC). The addition of ILINX eForms was added to further streamline courtroom processes. The powerful combination of technologies used offers a robust, scalable and easy-to-use option to automate courtroom processes enterprise-wide.

The family court division has been paperless since early spring of 2014 and is being expanded to traffic, civic and criminal cases, and eventually to the entire courthouse. Clerks search for, and organize documents for upcoming cases based on a web calendar. Judges and commissioners access documents during cases on tablets while on the bench, eliminating a daily stack of about 40 paper case files. Legal documents that require completion during a hearing are now electronic and are filled out, reviewed, approved, signed and routed for printing on the spot. Continue reading

Are you “Powered by ILINX?”

Organizations are realizing more and more every day the need to reduce paper, automate labor-intense processes and eliminate duplicate tasks. Since we all know time is money, this is important now more than ever. But how do you choose the right technology to assist with this? We hear quite frequently that users are comfortable working within their line-of-business systems and that bringing in a large, complicated content management system will only confuse them. My response to this is, “Are you Powered by ILINX?”

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Rule Your Data with IBM Datacap Taskmaster

AIIM’s (Association for Information and Image Management) research reveals that 40% of organizations that implement a Capture Solution will achieve a ROI within 12 months.  AIIM separates capture software into 3 categories: Ad-hoc image, batch image and batch transaction. There are many capture products available but one in particular I would like to discuss is IBM Datacap Taskmaster Capture software which is classified as batch transaction.

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What Helps Make IBM’s Watson So Smart? Content Analytics

If you got to see IBM’s Watson compete on Jeopardy a few months ago, you probably thought that it was interesting that a computer could compete (and win) against humans in a game show. What was not as apparent was the technology behind Watson, or how it could be applied to solve business challenges and provide insight into the massive amounts of unstructured information in your organization.

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Stuck in a Trade Show Whirlwind

This year’s Fall trade show season seemed to blow in and out like a tornado. It is no joke that time flies when you are having fun. We’ve seemed to go from September to December in a blink of a eye. Our whirlwind of a tour started  back when the leaves were just starting to change with multiple local PMI and AIIM events and only picked up speed from there….

For a week we blew into OracleOpen World in San Francisco, CA . If you’ve never attended Oracle OpenWorld, be ready for quite a technology experience. As an Oracle Platinum Partner there is no way we would have missed it!  As a systems integrator for Oracle Middleware, we were eager to help attendees learn how to run more efficient business processes by implementing Oracle IPM and UCM solutions.  There was a lot of interest in our recent implementations of Oracle Webcenter Content 11g. We look forward to going back in 2012 and hope to see you there.

While many of us were at OOW, our ECM expert, John Smetana was attending the AIIM ECM Bootcamp in Minneapolis, MN on October 4.  AIIM members and attendees collaborated on ways to minimize paper and manual processes in core backend activities and discussed better ways to engage social technologies to reach customers.

Next stop landed us in Vegas, Baby! We were a proud exhibitor of the IBM Information on Demand Conference that happens annually at the Mandalay Bay. And we are hoping what you saw there, doesn’t stay there. Take back what you learned from our IBM ECM team to get started on automating processes or to expand your current solution, enterprise-wide. We can wait to get back to IOD in 2012

Next up, we couldn’t have been more excited or proud to host Nexus ’11, our annual ECM Solutions Conference on November 3-4.  With over 28 breakout sessions, world-class Keynote speakers and peer-to-peer networking, this event has become the best education ECM technolgoy event on the West Coast!  Pre-conference training for AIIM certifications and other continuing education credit were provided in the days leading to the conference. Our vendor partners, including Fujitsu, Panasonic, IBM, Kodak and other industry leaders were on hand to show their latest product offerings and answer questions in our Expo Hall. This year’s hot topics included planning your ECMECOSYSTEM™,  Capture solutions from ILINX and Kofax, and implementing mobile and social technologies. You can check out presentations and video from this year’s event or register for what’s in store for Nexus ’13!

And finally, we wrapped up our tour in Sacramento, CA at the Kofax Connect event where we presented with our customer partner, Sacramento County, to share how their are utilizing Kofax KTM to clasify, separate, extract and transform documents.  We were excited to be a part of this valuable event and have the chance to discuss capture solutions with the many Kofax users who attended. If they hold this complimentary seminar again in the Spring you won’t want to miss it.

As frost began to form and the breeze began to slow, it was finally time to click our heels and head home for the holidays. But it won’t be long till we are back out on the road to talk with all of you about implementing your ECMECOSYSTEM and making your information work for you!  Make sure to keep checking our Events calendar to see if we will be blowing into a location near you.

Are You Realizing the “E” in Your ECM Projects

I’ve  worked in the Enterprise Content Management (ECM) industry and sold software solutions in this space for over 12 years now. Since then I’ve been involved in hundreds of transactions and sales cycles with many Fortune 1000 companies. One thing that stands out very clearly  in my time in this industry is the fact that I’ve never worked with a single organization that had a plan to realize the “Enterprise” part of Enterprise Content Management software.

One story that vividly sticks out in my mind is an engagement we were called into back in 2002 with a Global 1000 company that was evaluating ECM software to solve their invoice processing challenge. After an evaluation period that lasted about two months, we were selected as the vendor of choice and went into the contracts phase of this engagement. One of the things we wrote into the contract was a clause that stated this company retained the right to execute on an enterprise license for everything in our ECM product suite for a specified dollar amount within 365 days of the signed contract.

Exactly 364 days from the date we put that clause in the contract and the CIO of this particular company executed the option for our ECM software suite, and paid a significant sum to do it. When I met with this CIO a couple of weeks later to discuss his roll out plan he informed me that he didn’t have a plan to roll out the software and what he purchased was a “tool” for his “tool kit”. As I left the meeting I thought that was a rather odd statement for him to make and I filed the information away in my memory bank. As the days turned to weeks, then months and finally years, the “tool” that this particular CIO bought never left his tool kit. The sad conclusion to this story is that 5 years later this same CIO went through another ECM vendor evaluation and spent millions of dollars more on another enterprise license with another company. The challenge here wasn’t the software because the software (FileNet) at the time was a leader in the ECM space, the challenge was that this CIO didn’t have a deployment plan or a method to help him create one. Because of a lack of planning this CIO wasted millions of shareholders dollars in direct, indirect and opportunity costs because of his lack of foresight in planning.

The ImageSource ECMEcosystem™ consulting methodology was created with this dilemma in mind, the dilemma that companies don’t have the resources, expertise and time to strategically plan for successful project rollouts. Our ECMEcosystem can help organizations:

  • Create an appropriate strategy to help them rationalize their current ECM infrastructure
  • Assess the organizational maturity level and responsiveness to change
  • Monetize ECM in a way that is meaningful to C-Level executives
  • Accurately capture requirements and use cases to develop an accurate road map
  • Put together cost / benefits analysis to justify the payback and ROI of an ECM investment

One of the key questions every project team should ask themselves before engaging in ECM initiatives should be, “Wouldn’t it make more business sense for us to invest in some ECM planning before engaging in the complexity of ECM acquisition and project roll-outs?”

As someone once said, “If we never take the time to do something right, when are we ever going to find the time to do it over?” Those are words that ECM project teams should live by!!

Cass Holloway
VP, Oracle Solution Sales
ImageSource, Inc.

N.E.X.U.S. 2011

Nexus our ECM Solutions Conference is less than a week away. Our pre-conference training starts this Monday, October 31st at the Bellevue Westin Hotel. The  training is kicked off with the AIIM ECM Practitioner Certification, as well as the AIIM Capture Practitioner Certification, Conflict Management Course with James Brown and Oracle ECM 11g.

On November 2nd 2011 at 7:00PM come meet us at the Cypress Lounge in the Bellevue Westin for some light appetizers and cocktails to start the conference off right. Come mix and mingle with people in and out of the ECM industry.

We have a number of great organizations such as Fujitsu, IBM, Oracle, Kofax, AIIM, Kodak and many others which help make this an outstanding conference.

If you want to attend our conference register online http://www.nexusecm.com and don’t’ miss out on this wonderful opportunity!

ImageSource, IBM and Enterprise Content Management for Healthcare

Back in March, ImageSource® became an authorized reseller of IBM ECM Products as a ValueNet Partner. As the partnership settles in, we are excited about the momentum we have with IBM. IBM recently participated in the Nexus® 2010 conference as a gold sponsor. At Nexus the IBM ECM product line was featured in two breakout sessions, IBM was formally introduced as a partner and the validated IBM solution developed by ImageSource was presented.

ILINX® ECM Connect for EpicCare® is a validated solution that utilizes IBM FileNet Enterprise Content Management to solve core content management needs in healthcare organizations. It is designed to extend the power of EpicCare Electronic Medical Records by equipping healthcare organizations with the ability to capture ALL content that is external to the EMR. The solution allows healthcare workers to stay in the familiar Epic environment for the capture process or when retrieving an image at any point.

The combination of EpicCare and IBM Enterprise Content Management provides healthcare organizations a multitude of benefits. By integrating the two through ILINX technologies, users can access all information through EpicCare, without having to know how the backend content management system works. There is one point of access. Patients can be assured their information is dept confidential, because security parameters are inherited with the integration and privacy regulations are kept intact.

Although validated for EpicCare, this solution can be implemented for a multitude of EMR systems.  No matter what EMR system you are running ImageSource can implement a solution to integrate ECM technologies and help you gain 100% Electronic records.  Contact us for more information or for an invitation to a Webinar scheduled for January 26, 2011.

To learn more about the solution visit our vimeo channel named “IBM / FileNet Integrations for Healthcare” or visit our IBM solution page.

Debbie Horton
ImageSource
Communications Director

What was your “ah ha” moment?

What was your “ah-ha” moment in communicating ECM?

Working in  Enterprise Content Management for over 12 years often times I have found it somewhat difficult to explain what we do and/or sell.  Have you?

I have found that who your audience is often dictates how you explain it.   To an IT group I have described ECM in terms of storage and retrieval of images in to database/repository with searching capability, ability to apply rules for authentication and accessibility, removing silos of information,  ability to do workflow and BPM, and other things like Meta-Data, networks, through-put and HA/DR.   Sometimes their eyes gloss over and other times they “understand.”

To some business folks when I’ m talking ECM I most usually reference things like accessibility of their documentation, being able to search on key fields and automatically route work/documents/content without the use of email or paper files (at its simplest form) and its all stored in a database otherwise known as a “repository.”  Or, when describing workflow, using the old analogy of a restaurant.   When you go in to the establishment a hostess seats you, then you get a menu, a waiter comes up and then you order, that order goes back to the kitchen and you get your meal prepared, then after you have dessert, you get a bill, pay and get a receipt then the bus boy comes and cleans everything up – that’s a workflow.

But what do you say to your mother or father, sister or brother and even children (aka the layman)?  I’ve tried things like, “I sell software that lifts information off paper or documents and puts that data in a data base that allows people to find it. Then the people can see the documents on their computer necessary to do their job.”    But I still get a ‘blank stare.’

Then one day, maybe three or four months ago, my dad was asking me for his usual P.C. help and he said, “my printer/scanner isn’t reading the words as well as it used to.”   Of course, that got my attention! Could my dad know what O.C.R. is?  After 12 years of me talking about IBM, FileNet, EMC/Documentum, Microsoft , Captiva, Kofax, ImageSource and ILINX(r) and him saying, “I still don’t get what you do.”  NO WAY!  How could my dad possibly know about O.C.R?

So I asked him, “Dad, you know what OCR is?”  Guess what, he replied YES!  “Its that software that I use when I want to take words off my documents that are PDF or Tiffs”.   BAM!  He knew!  Finally after 12 years he “figured it out” partially what I did for a living.  Putting this in context, my dad is an automotive guy, first sales and then executive, who had never a need to do any “computing” most of his professional career.

We have a lot of acronyms in our ECM vocabulary:  OCR, ICR, OMR, BPM, OSR, ODAR, HIPI, TIFF, etc etc etc.  (I can go on for a lifetime of our acronyms).   But what do you say so that IT people get what ECM is?  What do YOU say to a business user, who never ever ever thought of this stuff day to day?  What do you tell your mom, dad, brother, sister, what you do every day?   What have you said that brings blank stares?  But, most importantly, what have you said to a customer and then you saw the “light bulb” go off?  It appears O.C.R. is making it in to the mainstream vocabulary, if my dad is any example, because he knows his, “HP MFP does OCR.”

 

How Many Organizations Have Initiatives to Truncate Content at its Source?

I’m sitting in the local IBM ECM UserNet conference in Irvine and David Caldera, Product Marketing,  is speaking about the IBM/FileNet road-map.  He has communicated, and it is proven, that there is huge ROI in deploying ECM solutions in an enterprise.   Many companies have jumped on the ECM bandwagon and have implemented storage and retrieval in their enterprise.  But, how many have taken the initiative to actually truncate content at its source?  What does this mean: truncate content at its source?

To truncate content at its source,  I am referencing an initiative to keep electronic documents as electronic documents (i.e. not printing out the Word Document or Excel Spreadsheet for review), utilize fax server technology and ingest faxes as images (ingesting faxes directly in to a capture application so meta data can be attached to it and accessed through a repository),  take in outside content as EDI and leave it as EDI (by utilizing COLD technology and storing it with users being able to view the content with template overlays),  and leave email messages and their attachments in their electronic format (by capturing the email, ingest the email’s content and strip off the attachment so that it can be preserved in the repository in electronic form).  A truly GREEN organization.

How can we help enterprises achieve this?  One method is to simplify the process that content is captured at the end user.  This may include embedding capture technology in every day applications like Word and Excel.  A simple to use “button” placed in the application that evokes a simple window that allows the user to fill in one or two key meta data fields – like Kofax currently offers with Kofax Desktop and ImageSource offers with ILINX ® Capture.  Another option is to leverage existing multifunction devices, having a capture application sweep the directory and push some light indexing or not, back to the submitter or sending it to a central data processing center.  Most importantly, capturing the content in-process!

In-Process Capture through thin client applications is the most consistent and efficient way to truncate content at its source.  Enabling knowledge workers to submit content as part of their process, versus at the end of their process.  All knowledge workers, not just high volume workers, having this capability.  Leveraging ad-hoc, highly distributed capture processes throughout an enterprise.   For example, the executive assistant who has contracts, high dollar Purchase Orders, NDA’s, HR documents, or regulatory submissions being able to commit these documents right in to the repository or workflow.  Another example, to enable agents or sales people in the field to submit claims, reports or expenses from their automobile, prior to leaving the customers parking lot, so that financial transaction can be processed immediately.

Some organizations “think green.”  Its time now for these companies to go to the next step and put their IT projects behind these eco-friendly initiatives.

IBM Information On Demand 2009 – Las Vegas Conference Day 3 Powering Down

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Today concluded the last day for the exhibitors at the conference.  For those that stopped by the ILINX booth and saw the ILINX Capture demo, I hope you walked away learning a thing or two about our product. For those that did not get a chance to see our demo or would like more info about the product, you can visit our official site at ilinxcapture.com.  Alternatively, if you are attending our Nexus 2009 event, you can always swing by and ask for a demo.

As always, if you have any questions/suggestions for the product, don’t hesitate to leave a comment.   Thanks!

IBM Information On Demand 2009 – Las Vegas Conference Day 2

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A breakout session that I attended today was Getting Microsoft SharePoint Content Under Control with IBM ECM. I was going into the class expecting to see tips and best practices on how to configure SharePoint using IBM tools, but there was no tips or tricks.

The class was really about IBM connectors for SharePoint.  I thought the IBM folks did a good job of providing a nice and easy UI that integrated with SharePoint seamlessly.  Check out screen shots below, taken from my iPhone.  The first picture is the indexing screen and the second is the search screen.

Phong Hoang
Development Manager
ImageSource, Inc.

 

 

IBM Information On Demand 2009 – Las Vegas Conference Day 1

I attended the grand opening session for the conference today and thought it was well executed.  The official title for the session is “Information-Led Transformation: Lead the Way” and it lasted for an hour and a half with entertainment, live interview from selected IBM customers and some statistics numbers from IBM.

I ended my Day 1 at the conference pondering the question: how can we deliver accurate information to the right resources in the shortest and most useful way?

Phong Hoang
Development Manager
ImageSource, Inc.

Best Practices for Distributed Capture

Over the years, many organizations have extended centralized capture with thick client distributed capture components.  More recently, some organizations have begun leveraging their MFPs/MFDs investment with technologies offering front panel integration. But this has lead to difficulty in managing all the various import possibilities, management of the changing hardware, and integration of disparate systems.

The varying systems have resulted in differing ways in which meta data is captured or even which fields are captured along with administrative management of many different systems.  As an example most large IBM FileNet customers are running not only multiple versions of Content Services, Image Services and Panagon P8, but they also have multiple DR, Test and QA platforms for supporting new application deployment, upgrades and functional enhancements.

Having one application, that can manage inputs from fax servers, email, scanners, MFPs/MFDs, and file shares, which allow for consistent document management practices and complete control for records management is quickly becoming a high level priority in large organizations.  With a centrally administered capture system, which can be pushed out to distributed users via a URL, allows for control for all content around the enterprise.  With some thin client applications, best practices can be applied to all documents versus select documents by including fax, MFD/MFP and email ingestion to the processing.

So, when considering how an enterprise can manage all aspects of their day-to-day content, requiring one application to manage everything is quickly becoming a top requirement in “best practices.”

Enterprise Content Through Mobile Devices

With an estimated 75 million Millennials entering the workforce in the near future, organizations need to adjust the way they make their critical business information available. The newest generation of workers will require access that is both immediate and mobile. Blackberrys, iPhones, Netbooks and other mobile devices are driving the need to make information digital and deliverable on demand.
Helping to make anyplace the office-place, mobile devices also drive efficiencies and the immediacy through which information is received and disseminated. Enterprise-wide content infrastructure manages information going to, and coming from, mobile devices securely through workflow, portals and networks. Additionally, it can bridge the gap between mobile devices and other line-of-business systems processes.

Carol Jellison
Creative Director
ImageSource, Inc.

 

Build vs. Buy

Over the course of my last 12 years in the Enterprise Content Management space, I have seen many progressions and changes.  When the industry was in its infancy stages, we relied on specialized PCI cards to drive the scanners at rated speeds, high resolution graphics cards to display clear images on a monitor, and every system installation needed holy water sprinkled on it to ensure that there weren’t any compatibility issues or conflicts with the operating system.  There were hundreds of software vendors that claimed to be the premier document imaging / document management / scanning / (whatever new term that AIIM came out with) system.  Systems were sold, installed, and many failed.  We have seen progressions where the hundreds of vendors have consolidated to a few leaders that are recognized as true ECM platforms.  We have seen Microsoft enter the market with SharePoint which has driven the need for a new wave of products and services to bridge the gaps in its functionality.  Along with these progressions and changes with the vendors, we have also seen how internal IT departments look at ECM.

In the beginning, there was many components, many moving parts, and technology that the IT staff wasn’t readily familiar with.  As the first and second generation systems were installed, the product sets matured where the IT staff technology professionals could be trained in a platform that was sustainable.  As this progressed software vendors could switch their focus from making the systems work in a rudimentary sense, and switch the focus to the development of features and functionality that led credence to aspects such as compliance, accountability, governance, and security.  The successful Tier 1 vendors (see Gartner report for leaders) now have scalable products that address all aspects of ECM – document imaging / document management / web content management / forms management / records management / workflow – Business Process Management.  With this, training is now readily available to equip any IT staff with the tools and resources to maintain and build upon systems where compliance, accountability, governance, and security are all part of the core.  Knowledge and education are now key determinants for success.

With this knowledge and education comes empowerment to the IT staff.  In the industry today, I am seeing an increasing number of corporate IT staffs choosing to forego their existing systems and internally build components that allow them to store, retrieve, maintain, and manage scanned images and data.   I understand that there are many talented programmers and systems architects in the workplace that are capable of building database management functionality and that can build user interfaces that allow for searching file structures.  What I don’t totally understand is the value to organizations when a top resource is consumed in developing a product / system and maintaining and supporting the product / system.  It has taken Oracle Stellent, IBM FileNET, EMC Documentum, OpenText (to name a few) each over 15 years to come up with a product offering that is stable and that meets 85% of most organization needs without customization.  Why reinvent the wheel when there are cost effective, proven solutions that can automate business processes that will show efficiencies and pay for themselves over time?  There are many technology focused companies that have invested multi-millions of dollars, and many years  in developing methodology and products.   I don’t know how an organization that is focused on their specific expertise – retail, manufacturing, healthcare, banking, can morph into a software development / systems delivery organization.

Build vs. Buy – no correct answer, but definitely worth discussing.

Feedback welcome.

Jeff Blissett
Senior Account Executive
ImageSource, Inc.
www.imagesourceinc.com

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Benefits of Enterprise Content Management In A Slow Economy

ECM is a maturing technology.  In the early days, solutions were built to meet the needs of a single department .  Index fields were often pre-defined, allowing very little flexibility for expanding the solution throughout the enterprise. While the only option in those early days was to purchase separate, departmental systems, the result was siloed solutions, redundant costs, and a compliance and records management nightmare.

The industry has matured.  Solutions now use open standards and are designed to be flexible in terms of application design, workflow processes and integration with Line of Business Systems.  Major ECM software platforms such as Oracle, IBM, EMC, and  are designed to be deployed to the enterprise..  The top ECM vendors are experienced at analyzing business processes and designing their solutions to meet the needs of each department within the enterprise, while at the same time providing the ability for each department to search across the enterprise for needed information.   The ability to design and deploy such solutions provides better records management, compliance and business intelligence.

In a slow economy, major cost savings can be realized if organizations will deploy ECM technology in a well planned, strategic manner.  Premier vendors of ECM technology offer education in the form of webinars, white papers, case studies, and ECM conferences. These educational offerings can expand the confidence and knowledge of organizations evaluating ECM solutions.  Any cost incurred by attendance of these educational events and programs will pay for themselves many times over in costs saved by avoiding  labor and redundancy.

It seems that now is the time for organizations to really examine their ECM strategies with the goal in mind of leveraging ECM technology to help the survive and thrive in this economy.

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