I am a customer service specialist. Ninety percent of my job is customer service. It is my goal to offer effective solutions and products at a fair price and to do so above expectations. Which brings me to my most recent encounter regarding a lack of service – I cancelled my cable today. It felt as though they believed the customer needed them more than they needed the customer. Millions of dollars are spent on attracting customers, but how are companies treating the customers they have? When trying to reach the cable company to address my concerns, (my bill had increased by 50 percent), it took 10 minutes just to get to a live person on the phone. And when that person could not help, I was transferred to a different department where I was on hold for another 10 minutes. Shortly after I hung up. The next day I dropped off all my equipment at the local office and cancelled the service without ever being asked why I was cancelling. Continue reading
Small businesses are major players in the U.S. Economy. According to Forbes.com, over 50% of the working population (120 million individuals) works in a small business.
With the advancements in technology it has become easier for people to create and run small businesses, without insurmountable operating expenses, out of their homes. In fact, 52% of all small businesses are home-based (Forbes.com). This has led to small business growth nationwide and changes in the way these businesses operate.
How do they manage the increasing inflow of content to their businesses?
How do they search and find information effectively?