I am a customer service specialist. Ninety percent of my job is customer service. It is my goal to offer effective solutions and products at a fair price and to do so above expectations. Which brings me to my most recent encounter regarding a lack of service – I cancelled my cable today. It felt as though they believed the customer needed them more than they needed the customer. Millions of dollars are spent on attracting customers, but how are companies treating the customers they have? When trying to reach the cable company to address my concerns, (my bill had increased by 50 percent), it took 10 minutes just to get to a live person on the phone. And when that person could not help, I was transferred to a different department where I was on hold for another 10 minutes. Shortly after I hung up. The next day I dropped off all my equipment at the local office and cancelled the service without ever being asked why I was cancelling. Continue reading
AIIM recently announced they are accepting nominations for the AIIM 2010 awards. The Awards Program recognizes the leaders, the innovators, and the dedicated members of our community. Award nominees test the boundaries of our industry, look to the future, respect the past, take risks, serve their profession, and welcome diversity of thought.
In 2009 ImageSource Customer Partner, the City of Kennewick, was the recipient of the Carl E Nelson Best Practices Award which recognizes excellence in the ECM field by showcasing successful ECM implementations.
The award winning implementation at the City of Kennewick provides a comprehensive system for a variety of business processes. It supplies workflows for the routing, review, approval and distribution of City Council agenda documentation and enterprise repository document storage. Electronic LiquidOffice time cards have been implemented for streamlining the submission of information by employees and payroll processing. Additionally, ImageSource’s ILINX Distributed Indexing was integrated to enable the successful contribution of all content to the City’s Oracle repository through intuitive indexing and validation. The new system has contributed to the City’s existing levels of service, despite the reduction of seven full‐time employees in the current biennium. The City’s new technologies and ensuing processes have the potential to save Kennewick nearly one million‐dollars in storage costs over the next five years.
The 2010 Awards will be presented during the AIIM Exposition and Conference in Philadelphia, April 20-22. ImageSource looks forward to submitting another world-class solution for consideration in 2010.
Join Bill Maguire, SJSU, VP of Technology and CIO, and Michael Peth, SJSU, Procurement & Support Services, as they speak about the Enterprise Document Management System implemented at San Jose State University that can benefit the entire CSU system.
Whether your challenge is ingestion of transcripts, safety documents, housing reports, student records, accounting documents or integrating information with your host system, an enterprise platform is the solution that will provide ongoing ROI and will yeild a host of benefits including:
Dramatic reductions in polled resources (budget, IT staff)
Immediate access to shared information
Please join us for this half day technology event that includes a demonstration and discussion of the applicaton that was built for the CSU campuses. Our speakers will also discuss why Oracle technology and Integrator ImageSource were selected over the other technology provider.
This event will be held in 2 convenient locations: September 22, 2009 in Redwood Shores, CA and September 25, 2009, in Costa Mesa, CA.
We look forward to seeing you there!