Mission critical scanner with no maintenance. Really??

I have been reselling scanners and scanner maintenance for 14+ years now. I have helped clients pick their original equipment, maintain it and replace it, and some of my customers are on their third or fourth cycle with me. I am shocked every time I come across an account that doesn’t understand the value of a maintenance contract.

When you have a maintenance contract you have a fixed cost for the year. You don’t have to worry about coming up with the budget to unexpectedly replace or repair your equipment.

Nobody wants to have the uncomfortable conversation with their boss. The one where you admit that your equipment is not covered and you don’t know when production will resume. And as far as repair costs are concerned, all you know is it won’t be cheap.

Remember when you bought your scanner? It was a major decision; you reviewed spec sheets and made comparisons and talked to anyone you could to get a glimpse into your future. Finally, you made the best decision you could. And now that it’s yours, you don’t want to maintain it. Really??

Think about how long it can take to make a purchase. Imagine how if the unexpected happens you may not have the luxury of time. You may not even have access to the correct people who sign off on it. Perhaps the final decision is yours. Do you really want to have to make this decision on the fly? While production is at a standstill?

This equipment was mission critical at the time of purchase and now you have learned to rely on it. But since its’ purchase, there are hotter topics and projects that you focus your budget on. The takeaway? Don’t forget about your scanner and give it the respect and attention it deserves. Take care of your equipment so it can take care of you!

If this scenario sounds familiar or like something you want to avoid. Give us a call and we can help you plan your hardware future.

Ruben Kerson
Inside Sales Manager
(360) 943-9273
ImageSource, Inc.

Yes, You Need Maintenance on Your Scanner

As budgets get tighter it’s inevitable that the need for hardware maintenance will come into question. It’s like insurance in your own personal life; nobody likes to pay for it but you definitely dont want to get caught without it.

If your equipment is mission critical, you need to keep it covered under a service contract.
If you don’t have the budget to replace it immediately, you need a service contract.
If you are unsure what model it would  be replaced by or where or how to get it you should definately maintain your service contract.

There does come a point in time when it is more practical to put those renewal dollars towards a replacement.  If you’re working with a good company such as ImageSource we will let you know at renewal time that you should be planning for your replacement either this year or the year after. We can help you select a model and also review compatibility.

Upgrades can be tricked and can trigger software upgrades at the sametime, these are best planned for rather than inadvertenly discovered.

If you need assistance planning, renewing or replacing your scanner please give us a call.
Thank you for your time!

Ruben Kerson
Inside Sales Manager
ImageSource Inc.

135 Pages, 60 Seconds.

If you are looking for a production scanner, make sure you review the Fujitsu fi-5950C. At 135 pages per minute in color, this is Fujitsu’s top model. You will want to bundle this scanner with Fujitsu’s ScanCare package. ScanCare is the most comprehensive maintenance plan on the market.  Aside from a variety of responses time to fit your budget, it also includes Preventative Maintenance visits and a generous supply of consumables to keep you scanning for the year. If you need more consumables they offer the ScanAid kits. If you would like more information contact us or come to Nexus 2011 where the full line of Fujitsu scanners will be on display.

Ruben Kerson
ImageSource, Inc.

 

Highlight on Fujitsu Scanners

We thought it would be a good idea to spend a few weeks highlighting some of the different scanner manufacturers and what kind of equipment and service they offer and the benefits of purchasing their product.  This week we are going to cover Fujitsu scanners.

Fujitsu offers a very wide range of scanner models from the ScanSnap S300 which is rated at 8 pages per minute (ppm) all the way up to the 5900C, which is rated at 100ppm.  For a more complete list of the Fujitsu models available, click here.  The majority of Fujitsu’s mid-range scanners come with an on-site 3 month Next Business Day response warranty.  They also come with a nice package of software including:  Kofax VRS, Adobe Acrobat Standard, and ScandAll21.  Also, most of the scanners are now Dual Interface: Ultra SCSI & USB connectivity, see blog about USB vs. SCSI scanners.

A couple of the newer models that Fujitsu has released, the 6670 and 6770, have 15,000 page daily duty cycles.  That means that they can scan 15,000 pages in one day and not shorten the life span of the scanner.  That is about twice the daily duty cycle of the models they replaced, the 5650C and the 5750C.  That high of daily duty cycle is quite good for a scanner in its price range.  For the lower volume and price range, another two new models are fi-6130 and fi-6140. These little workhorses scan 40ppm and 60ppm and an optional Flatbed can be purchased separately for both models.

Other benefits of the Fujitsu scanners are the service offerings. Fujitsu is one of the few remaining scanner manufacturers that maintains their own warranty and post warranty contracts. This permits for high availability of quality phone support prior to an on-site repair call as well as high availability of parts when and if an on-site service call is needed. Fujitsu service offerings range from Basic coverage (any hardware failure that isn’t consumables, see blog about the difference between parts and consumables) to the more elaborate ScanCare package. ScanCare is a more comprehensive contract which can include several Preventative Maintenance (PM) visits per year and consumables kit(s) depending on the model. First time buyers can sometimes experience sticker shock over the cost of some of these contracts but once you calculate the guaranteed PM visits, the consumables and the end user training,  you should be able to quickly gauge the value. Plus to replace a major part on scanners can often run into the thousands of dollars.  Contracts are much cheaper than replacement scanners and if it’s a mission critical scanner can you really afford not to be covered?

Andrea Latham, CDIA+
ImageSource, Inc.
Phone 360.943.9273
www.imagesourceinc.com

 

 

What is the Difference Between Parts and Consumables?

When you own a scanner, or multiple scanners, you are responsible for keeping that equipment running efficiently by keeping consumables on hand.  The components of a scanner that touch the paper and are designed to wear out and be replaced every 3-6 months are called “consumables.”  They are different to what are referred to as “parts” of a scanner.  Consumables are designed this way to maximize the performance of the scanner and are end user replaceable, meaning you don’t have to be tech savvy to perform the operation.

The most common types of consumables are rollers, lamps, and pad assemblies.  Depending on the scanner manufacturer (Fujitsu, Bell & Howell, Canon, Panasonic, Kodak, etc..), you may have to replace one or more at least a couple times a year.  When a scanner starts jamming or double-feeding paper, the most common cause of this problem is usually worn out consumables.  Other imaging problems like: no longer reading bar codes, poor OCR results, or getting an optical alarm can usually be solved by replacing the lamps

When a scanner has a maintenance contract in place, it usually just covers the parts and not the consumables.  ImageSource receives a lot of calls from customers asking why the consumables are not covered and parts are.  The answer is because the consumables are almost always end-user replaceable and must be replaced much more often than parts.  And if your scanner is under maintenance, it’s usually required to have parts replaced by a certified technician.  See our blog on benefits of having a maintenance contract.

Not sure where to get parts or consumables for your scanner?  Contact ImageSource, they are happy to help!

Andrea Latham, CDIA+

Inside Sales

ImageSource, Inc.

Phone 360.943.9273

www.imagesourceinc.com

To Renew Or Not To Renew…There Is No Question!

The current business model for enterprise level capture software suites is not simply to sell you a product and walk away, but rather it is to become a partner. The initial purchase is the beginning of that relationship. When you invest in a software suite such as Kofax Capture or ILINX Capture, you are modifying your business processes to accommodate the features and capabilities of the product to hopefully improve you productivity.  Once these capture products become part of your work life you will want to keep up your maintenance/software Assurance/upgrade assurance, so as new versions are released, you take advantage of a new feature or simply to stay compatible with your current operating system. If it was worth investing in originally it is worth maintaining.

Some customers choose not to adopt the partner model and never buy maintenance beyond the first year. Then the day comes when the system goes down and they don’t even know where to start to fix the problem.  And in order to get the current version, the manufacture requires them to pay for all the back maintenance plus a reinstatement fee. Sure the first reaction might be to start over fresh with another product, but once you look at changing your processes to accommodate a different product, you can quickly eliminate the savings you thought you were getting in the first place.

In terms of license volume reduction, it has been my experience that the customer is only saving hundreds of dollars today with the potential of spending thousands in the future.  I think that it is a bold move by some manufacturers  to enforce the “all or nothing” approach to license renewal but it is really in the best interest of the customer to keep current with all of their licenses.  I think this was a driving force when this policy was constructed.  I think it causes a lot of work for more than one person to keep track of licenses that customers may or may not be using when they are considering just a partial renewal.  That is one of many reasons why end users are becoming more and more interested in ILINX Capture, to avoid the hassles of volume-based licensing.  The pro’s to renewing software assurance are obvious and the expenditure is nominal; the cons are sometimes surprising and the expenditure is often alarming.

Whether using Kofax or ILINX Capture, staying current gives you the comfort of knowing that you are entitled to the necessary software to upgrade when the time comes.  And partnering with ImageSource, Inc. lends the right expertise to get the job done right the first time!

Andrea Latham, CDIA+

Inside Sales

ImageSource, Inc.

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