11 Questions to Ask in Order to Buy the Correct Wide Format Scanner

At ImageSource, we have many customers who call in asking for information on Wide Format Scanners. Selecting the right Wide Format Scanner for your needs is imperative, as manufacturers do not normally provide evaluation scanners for you to test.

I always recommend that customers review a software webinar demo before buying these larger scanners. The software functionality and ease of use is an important differentiator between scanner manufacturers. The incorrect software combined with a scanner that does not meet all your needs can be a costly investment that cannot be returned to the manufacturer. In this category of scanner, the cheapest price tag does not necessarily mean the best fit!

There are some basic questions that we always ask our customers in order to qualify what scanner(s) is the most appropriate. I would like to share these to help you with any future selection processes/decisions.

  1. Do you need B&W, Grayscale, Color capabilities?
  2. If Color is required, is it Color critical (such as photos and art work), or simple color (such asline drawings or printed maps)?
  3. What is the largest size original you will be scanning?
  4. Is speed important? Will this be production scanning or just occasional scanning?
  5. Approximately how many scans per month?
  6. What condition are your originals in? Poor (folded with a lot of background), Medium or Good quality?
  7. What kinds of media will you be scanning? Paper, blueprints, Mylar, stitched linen (very old documents), maps, etc.
  8. Do you need thick document scanning capabilities?
  9. Do you need a stand and catch basket?
  10. Will this be a scan-to-file application or do you need scan-to-print (copy) functions as well?
  11. Will you need to edit, modify or convert any of the images into CAD or GIS file formats?

We have been working with the major Wide Format Scanner manufacturers for many years so we are here to help give our expertise for any questions you may have. ImageSource will make it easy for you and guide you towards the “best fit”.

We are here to help!

Megan Lane
Inside Sales Account Executive
ImageSource, Inc.

eCourts Blog Series: 3 Reasons Why You Should Integrate Your Courtroom Processes Today

Want to exponentially increase the value of existing and new technologies? Take an integrated rather than a one-application-can-do-it-all approach. Let each system, your case management (CMS), document management (DMS), and other line of business (LOB) applications do what they do best, and they will empower each other. Integrating these systems optimizes processes, allows for the exchange of data between systems and departments, and maximizes your technology investments.

As experienced integrators of DMS, ImageSource has taken the paperless courtroom to a whole new level that encompasses electronic form processing (real-time) during hearings, eFiling, public access, justice partners access and more—all through multi-system integration.

Example 1: Nightly and weekly audits can run against both your DMS and CMS systems. This allows the push and pull of information to update case information, and eliminates redundant, manual data entry.
Example 2: By accessing a common DMS, integrated with your CMS, your Courts, HR, Accounting, and any other departments share documentation that will streamline the collection of fines and accessibility of information.
Example 3: An integration between your DMS and Web Calendar, or other scheduling system, puts electronic documentation at the fingertips of Judges and Clerks in the courtroom, providing immediate updates and eliminating the shuffling of paper.

If you’d like to learn more about how ImageSource has successfully implemented and integrated the court systems, I invite you to explore what we’ve done for the Superior Court of California, County of Stanislaus.

April Gentry
Account Executive
ImageSource, Inc.

Mission critical scanner with no maintenance. Really??

I have been reselling scanners and scanner maintenance for 14+ years now. I have helped clients pick their original equipment, maintain it and replace it, and some of my customers are on their third or fourth cycle with me. I am shocked every time I come across an account that doesn’t understand the value of a maintenance contract.

When you have a maintenance contract you have a fixed cost for the year. You don’t have to worry about coming up with the budget to unexpectedly replace or repair your equipment.

Nobody wants to have the uncomfortable conversation with their boss. The one where you admit that your equipment is not covered and you don’t know when production will resume. And as far as repair costs are concerned, all you know is it won’t be cheap.

Remember when you bought your scanner? It was a major decision; you reviewed spec sheets and made comparisons and talked to anyone you could to get a glimpse into your future. Finally, you made the best decision you could. And now that it’s yours, you don’t want to maintain it. Really??

Think about how long it can take to make a purchase. Imagine how if the unexpected happens you may not have the luxury of time. You may not even have access to the correct people who sign off on it. Perhaps the final decision is yours. Do you really want to have to make this decision on the fly? While production is at a standstill?

This equipment was mission critical at the time of purchase and now you have learned to rely on it. But since its’ purchase, there are hotter topics and projects that you focus your budget on. The takeaway? Don’t forget about your scanner and give it the respect and attention it deserves. Take care of your equipment so it can take care of you!

If this scenario sounds familiar or like something you want to avoid. Give us a call and we can help you plan your hardware future.

Ruben Kerson
Inside Sales Manager
(360) 943-9273
ImageSource, Inc.

Transactional Content Management – a catalyst for business process improvement

Despite the massive amounts of investments made in information technology there is still a need for businesses and organizations to continually ask the following questions on four main strategic business drivers:

  1. Reduce Costs: How can we complete “X” process in less time and with less cost and less labor?
  2. Increase Revenue: What can be done to improve the customer experience while shortening the sales cycle and improving our gross margins?
  3. Risk & Compliance: What must be in place in order to prevent unauthorized access and/or actions to our systems and data? What ability do we have to audit and report on the activities within the system?
  4. Competitive Advantage: What can be done to give our customers a “WOW” experience? What can be done to reduce the time from sales order-to-cash to improve self-funding our growth?

The strategic business drivers listed above when reduced down to their basic elements often translate into some type of process that is driven by documents and data. There are many systems that help affect this change like Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM); however, they can often times fall short because they are great at processing data, they just aren’t equipped to deal with documents like an Enterprise Content Management (ECM) system.

What is Enterprise Content Management or ECM? The Association for Information and Image Management (AIIM) Continue reading

Don’t Leave Money on the Table – How To Receive Cash For Old Scanners

As an Inside Sales Account Executive at ImageSource, I am constantly having conversations with customers that realize they have to upgrade their older scanning equipment.

What surprises me is that many customers do not know they may be eligible to receive trade-in credits or rebates for their old scanners when purchasing new equipment.

Some manufacturers also organize eco-friendly disposal of your used equipment at no charge.

If you have old scanners that need replacing, you might be surprised at the trade-in credit/rebates that may make this purchase financially achievable now!

Not all equipment qualifies, so please reach out to our team here at ImageSource to see if you can receive $$$!

Contact Megan Lane at (360) 943-9273 or insidesales@imagesourceinc.com.

Megan Lane
Inside Sales Account Executive
ImageSource, Inc.

ImageSource implements groundbreaking paperless courtroom solution, featuring ILINX® technologies

Stanislaus County Superior Court is a pioneer in digital courtroom document processing, as featured in a recent article in the Modesto Bee. Not mentioned in the article is the fact that their successful solution was implemented by ImageSource and features ILINX technologies.

Stanislaus had the vision, and we helped them get there. The technologies used—ILINX Capture and IBM FileNet—have been designated as a solution of choice by the California Administrative Office of the Courts (AOC). The addition of ILINX eForms was added to further streamline courtroom processes. The powerful combination of technologies used offers a robust, scalable and easy-to-use option to automate courtroom processes enterprise-wide.

The family court division has been paperless since early spring of 2014 and is being expanded to traffic, civic and criminal cases, and eventually to the entire courthouse. Clerks search for, and organize documents for upcoming cases based on a web calendar. Judges and commissioners access documents during cases on tablets while on the bench, eliminating a daily stack of about 40 paper case files. Legal documents that require completion during a hearing are now electronic and are filled out, reviewed, approved, signed and routed for printing on the spot. Continue reading

5 Reasons You Need to Meet in Person

I have been with ImageSource for almost 11 years and in the computer industry almost 47. My journey has taken me from field engineer, to systems support engineer to management and finally to sales. To say I have seen it all is an understatement. Anyone who knows me has always heard me say that email, voicemail, Twitter and Facebook are all great sales tools, but that is exactly what they are – tools. There is no substitute for face-to-face meetings.

Just this past week the ImageSource executive team and I completed our third week of Nexus ’14; a week of personalized, private sessions where we meet with customers to discuss their unique ECM needs. We met with all of our customers face-to-face; listening to them, (I repeat: listening to them), taking notes and presenting the future direction of ImageSource. The results exceeded any of our expectations.

My clients are just like yours: They want to Skype, email and text. But here’s why you still need face time. Continue reading

Moving Content Easily from Email to ECM Repository

Wouldn’t it be nice to contribute content to your Enterprise Content Management system right from Microsoft Outlook? Well, it is possible to accomplish just that with a simple right click of your mouse with ILINX® Capture Email Import.

With ILINX Capture Email Import you can submit single or multiple email messages as well as attachments and complete the indexing in a streamlined and simplified process.

ILINX Capture Email Import capabilities include:

  • Flexible content capture options:
  • Email body only
  • Attachments only
  • Both email body and attachments
  • Automate the capture of the index values:

Continue reading

Why I Love Electronic Forms!

I love electronic forms!

I love being able to not just fill out, but also submit forms electronically either from my PC or my tablet. It’s easy to change information if I mistype something or need to change information. With paper forms, you typically have to reprint the page and enter in all the information again. I can’t tell you how many times I’ve screwed up filling out a paper form and had to redo it. There’s also something nice about being able to click the “Submit” button at the end and not have to print and mail a document in and double-check to make sure it was received on the other end a few days later.

I’ve noticed that more companies and organizations are turning to electronic forms for both consumers and constituents. Users can fill out forms and attach relevant documents or information to the form and in some cases, even sign the form right then and there, no printing necessary! Continue reading

Converging Mobility with Enterprise Content Management (ECM)

In a recent report, IDC predicts 87% of connected devices by 2017 will be tablets and smartphones.  In the same report, it is predicted that the purchase and use of PCs will drop from 28.7% to 13% by 2017.Worldwide-Smart-Connected-Device-Forecast-Market-Share-by-Product-Category-2012-2017-iCharts

What does this trend data really mean?  Well, for starters, it might mean that more people will be playing Angry Birds than ever before.  From a business point-of-view, tablets and smartphones are both disruptive and viewed like a Swiss Army Knife:  a single device that can do many things.  However, with these mobile devices, there is both the opportunity for rewards and the potential for risks.  It makes no difference if the mobile device is provided by your employer or is a BYOD situation.  On the whole, the same rules apply; however, there are some nuances about BYOD that invite additional risks to be mitigated. Continue reading

The ImageSource Customer Service Difference

I am a customer service specialist. Ninety percent of my job is customer service. It is my goal to offer effective solutions and products at a fair price and to do so above expectations. Which brings me to my most recent encounter regarding a lack of service – I cancelled my cable today. It felt as though they believed the customer needed them more than they needed the customer. Millions of dollars are spent on attracting customers, but how are companies treating the customers they have? When trying to reach the cable company to address my concerns, (my bill had increased by 50 percent), it took 10 minutes just to get to a live person on the phone. And when that person could not help, I was transferred to a different department where I was on hold for another 10 minutes. Shortly after I hung up. The next day I dropped off all my equipment at the local office and cancelled the service without ever being asked why I was cancelling. Continue reading

Increase in small home-based businesses equates to growth of content to manage

Small businesses are major players in the U.S. Economy. According to Forbes.com, over 50% of the working population (120 million individuals) works in a small business.

With the advancements in technology it has become easier for people to create and run small businesses, without insurmountable operating expenses, out of their homes. In fact, 52% of all small businesses are home-based (Forbes.com). This has led to small business growth nationwide and changes in the way these businesses operate.

How do they manage the increasing inflow of content to their businesses?

How do they search and find information effectively?

Continue reading

Tired of entering the same information over and over?

Wouldn’t it be nice to supply your doctors’ office with all your pertinent information only once? And then, after you have entered the information, that information would then automatically be populated into all of the required forms and systems necessary? Now it is possible; by using products that are part of the ILINX Suite offered by ImageSource. ILINX eForms is a user-friendly, web-based software that allows you to easily capture information from a desktop, laptop, tablet or smart phone. It has a lean engine that automates the routing, tracking and approval for data extracted from forms across an enterprise. Imagine the amount of time we could save by entering information only once instead of entering the same information over and over. Want to learn more? Watch this ILINX eForms demonstration to see this tool in action.

April Gentry
Account Executive
ImageSource, Inc.

Paperless Processes: Capturing Documents of All Types

Paper-Wars2013-Cover

AIIM – Winning the Paper Wars

I found the latest research paper from AIIMWinning the Paper Wars – capture the content and mobilize the process troops.”  to be an interesting read, especially since I have seen many of the points discussed when working with our customers—specifically with growth areas in mobile capture, OCR, BPM/Workflow and AP/AR processes.

I am happy to say that the report addressed not just scanning paper records but also looked at the hundreds/ thousands of external paper documents that flow into a company every day.

At ImageSource we help address capture via ILINX Capture®  Many of our customers have experienced progress towards “paper-free processes” and are achieving payback of their investment. If you are looking at addressing some of the issues that were discussed in the report – feel free to reach out to ImageSource…or me…

Megan Lane
Inside Sales Account Executive
ImageSource, Inc.

Are you using your checklists in PeopleSoft?

You probably have one or more document imaging systems that enable you to reduce paper files, but how is your staff managing communication with students? Well designed paperless processes include efficient communication with students by the Offices of Admissions, Enrollment and the Registrar. Much of the communication with prospective students during the information gathering process can be system generated based on document types, system checklists, and timely automatic notifications.

That is just one of the many benefits of using PeopleSoft checklists. University administrative staff can also receive automatic notifications when documents are received and files are complete, shortening cycle times for student evaluation, acceptance and enrollment. Is your system set up to provide the following? Continue reading

Less is MORE

I have a challenge for the readers of this blog.  Are you ready?   Take deep breath.   I want to challenge you to, DO MORE WITH LESS.   I think we are often taught to want more, that we “need more”.   I am challenging you to someone that can do MORE with Less.  I am sure you are wondering how this relates to content management, the topic I was asked to write about.   Well I think I can bring you to that reality, so continue reading.   Today we face an economic reality that is forcing us to do more with less.   It makes you think long and hard about what is important and what is needed.  This concept can be taken all the way to the documents that we deal with for our business processes.  Often we create business process around what we have “always” done.   I think it is time to stop and relook at your business.   How can capturing data as it is created and making it electronic increase productivity as well as reduce costs overall?   Many studies share the ROI of this fact.   Do more with Less.  Stop making more paper, and make Less.  Stop doing more work and do less.   If this is something you are ready to talk about, I know that our team of consultants are the right people to help you conquer that task.  It is a daunting one, but it must be done and you want the right people to lead you through the challenge.   We have done this for many years and have proven to be true professionals and experts at the task.

Please take a minute to read a Case Study done for the City of Kennewick .

“We’ve comfortably taken the leap to a paperless environment. Departments are much more self-sufficient in finding content. I no longer spend countless hours making copies & distributing them.”

– Valerie Loffler, City Clerk, City of Kennewick

Geetha French
Inside Sales
ImageSource Inc.  

Process Improvements – Leveraging Technology – Content Store

 

ILINX® – Content Store

Simple, Easy, Efficient –

Imagine having information at your fingertips.

The power of a piece of paper?   Often what you need to get your job done exists on a “piece of paper” somewhere other than your very own desk.   Think back to life before working in the Document Imaging world and the amount of time wasted trying to gather information. If that was true for me, even in very high tech companies, imagine how it is for others.    Often the things we need to access are very similar between companies and industries.   We all need access to customer information: invoices, P.O’s, shipping information, approval documentation, etc. etc.

ILINX Content Store provides one place to keep this information and a searching capability  similar to a “google” search for your internal documents.  It is truly one of the most user friendly efficient software that I have seen.   How do you make a decision to begin turning the paper in to “less paper?”   Without a doubt in the long run it will save you time and money.   Two things every company can have more of!

Geetha French
Inside Sales
ImageSource 

ECM Moves to Simplicity

A trend worthy of mention in the ECM industry is the move to simpler-to-use products. ImageSource is answering the demand for these streamlined products, not only from an integration point of view, but also by developing our ILINX product line. What is really worth noting is that the products mentioned below are streamlined without sacrificing performance. Let’s explore what simple ECM means for organizations.
Users
From a user’s perspective, ECM is becoming more intuitive, accessible and affordable. Heavyweight capture players like Kofax are applying their expertise to products like Kofax Express, geared for small to mid-sized organizations. It is functional without requiring a lot of training or know-how. Another capture application, ILINX Capture, is web-based, enabling capture at any desktop browser. It has a mobile app, ILINX Capture Mobile for capture without the desktop or laptop. In yet another mobile development, ImageSource recently announced the launch of their ILINX Tablet, the first business-centric tablet to hit the market. Users also appreciate ILINX Integrate, which image enables their line-of-business systems. They can view content from within their primary application without having to open a content repository.

Administrators and IT Professionals
Thin client apps, like ILINX Capture, allow for administration, deployment and maintenance from a central source. Graphical user interfaces allow workflows to be created effortlessly, automating rules and decisions. ILINX Content Store is a supercharged, yet streamlined content repository that is as easy manage as it is to master—and it’s also a web app. The simplicity of all of the products mentioned above mean fewer resources are spent on training and administration.

Organizations
Simple ECM benefits the enterprise on many levels. First, fewer resources are used to deploy and manage information systems. Secondly, as complexity decreases, user adoption improves. Lastly, as ECM is distributed, organizations are able to ingest content from a much wider variety of sources, sooner, so information is available more immediately.

Carol Carbone Jellison
Creative Director, ImageSource

Distributed Capture – Good for the Environment and Your Bottom Line

Capturing information in one location is so “old school.”

Traditional means of capturing paper documents and converting them to digital images has been the norm for way too long. It has for the most part been a centralized process. Companies and organizations send their documents to one location to be scanned and have the information captured. This way of doing business is costly and not the most environmentally friendly option.

Distributed capture is a way for companies to capture information in a variety of locations instead of sending those documents to a central location to be scanned. This is a much more eco-friendly approach, as well as better for your bottom line. Businesses don’t have to spend money sending documents to the central location or on wasted time. They can be much more productive.

The Internet has truly made distributed capture the easiest way to capture information and index efficiently. With products out there like ILINX Capture, users can “SCAN in Seoul, INDEX in Istanbul, APPROVE in Amsterdam, STORE in Seattle!” Because it’s web-based, ILINX Capture gives users the ability to capture information anywhere in the world.

Products like ILINX Capture are both reasonably priced (good for the wallet), and because it’s browser-based, good for the environment.

For more information about ILINX Capture, visit the web site at www.ilinxcapture.com.

ILINX Capturewill also be shown at ImageSource’s ECM Solutions Conference, Nexus 09. To register for Nexus 09 or to learn more about the conference, visit www.NexusECM.com.

Kristina Parma
Corporate Communications Manager
ImageSource, Inc.

Enterprise Content Management Technology is Green Technology

Enterprises are adapting every day to the demand for a greener workplace. ECM technology not only provides green benefits, but it also makes good business sense by providing economical benefits. Improved business processes are achieved through document imaging, electronic workflows, electronic records management, Web-based collaboration tools and more. By making information electronic, organizations print and use less paper, require less shipping and mailing costs, and enable remote meetings and work force.

Did You Know?

Annually, ImageSource hosts Nexus, an ECM solutions conference. This year’s theme is “Economize Your Business Process.” Nexus ’09 will explore the economic and green benefits of ECM technology. What’s good for the environment is also good for the bottom line. Implementing an ECM system will bring your company green results: green for the environment and green in the bank.

 Kristina Parma
Corporate Communications Manager
ImageSource, Inc.

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