Transactional Content Management – a catalyst for business process improvement

Despite the massive amounts of investments made in information technology there is still a need for businesses and organizations to continually ask the following questions on four main strategic business drivers:

  1. Reduce Costs: How can we complete “X” process in less time and with less cost and less labor?
  2. Increase Revenue: What can be done to improve the customer experience while shortening the sales cycle and improving our gross margins?
  3. Risk & Compliance: What must be in place in order to prevent unauthorized access and/or actions to our systems and data? What ability do we have to audit and report on the activities within the system?
  4. Competitive Advantage: What can be done to give our customers a “WOW” experience? What can be done to reduce the time from sales order-to-cash to improve self-funding our growth?

The strategic business drivers listed above when reduced down to their basic elements often translate into some type of process that is driven by documents and data. There are many systems that help affect this change like Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM); however, they can often times fall short because they are great at processing data, they just aren’t equipped to deal with documents like an Enterprise Content Management (ECM) system.

What is Enterprise Content Management or ECM? The Association for Information and Image Management (AIIM) Continue reading

San Jose State University Enrolls Students with Oracle and Peoplesoft SIS

San Jose State University Campus

There is a new way to process students into Universities that are using Peoplesoft SIS. It is called WebCenter Content and it is built by Oracle.  The first installation in the country is in full production at San Jose State University (SJSU).
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ImageSource® Awards Customer Partners for Innovative ECM Solutions

theme imageImageSource recently announced the winners of the 2011 Nexus Customer Partner Awards. The winners all show exceptional and innovative ways of utilizing Enterprise Content Management (ECM) technologies and include San Jose State University, ESCO Corporation and Mira Costa College.

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A Higher Ed Solution You Don’t Want to Miss…

In the 90s, a lot of Higher Ed institutions acquired document imaging systems to get rid of the volumes of paper from student files, accounting records, human resource documents, etc.

Times are changing now, and there are demands for student portals, integrations with Student Information Systems, the ability to capture electronic transmissions, the need for extensive workflows, and quite frankly, the ability to work more efficiently. More work has to be completed by less people. In most cases, staffing levels have been reduced.

The problem is, most systems currently installed in these institutions were built by Hershey, ImageNow, Nolij and other client server technology software manufacturers, and were built for specific purposes, primarily to eliminate space.

However, In order to meet the demands for campus-wide ECM solutions, there is a need to move from client server platforms into true n-tier architecture products, where standard document imaging has been integrated with Web Content Management, where records management and digital asset management is all part of a suite of products. Content needs to be ingested at the beginning of the process and pushed to knowledge workers.

In today’s world, content is not about scanned pieces of paper, it is not about bar code indexing, or OCR technology.  Universities are demanding products that are versatile and can be supported by a light IT staff.  The cost to repeatedly introduce an RFP for every IT need has been realized.  The requirements now set forth in an RFP for content management solutions far surpasses the ability of the traditional scan, store retrieve systems of old.

The new technologies available in Enterprise Content Management platforms will be demonstrated at the ACCRAO conference in Seattle, the 14th through 16th of March.  At booth 106, you will see how a student portal will work.  At the ImageSource presentation Tuesday evening at 5pm,  you will see the inner working of the system designed for San Jose State University, due to go live early spring.

Terry Butler
Chief Solutions Officer
ImageSource, Inc.

Higher Ed Automates Transcript Processes With ECM Technology

Enterprise Content Management (ECM) can provide a host of benefits to Higher Ed Institutions. Efficiencies can be found in Admissions & Registrar, Financial Aid, Accounting & Reporting, Human Resources, Marketing & Communications and more.

ImageSource Customer Partner, San Jose State University, is utilizing ECM technology for creative automation solutions in several departments, with plans to expand university-wide. Besides automating Finance’s requisition to PO process, a unique solution in Enrollment Services has created one of the most advanced transcript automation processes available.  Utilizing PeopleSoft as the core engine, ECM technology automatically extracts almost all data from paper and electronic transcripts and uploads the data to PeopleSoft.  The system provides coordinators, evaluators and auditors with concise, consolidated information, allowing them to calculate credits at the touch of a button and make enrollment decisions quicker.

Debbie Horton
Communications Director
ImageSource, Inc

Information Interchange-Content Management at San Jose State

Register now for this Special CSU Lunch and Learn!

Join Bill Maguire, SJSU, VP of Technology and CIO, and Michael Peth, SJSU, Procurement & Support Services, as they speak about the Enterprise Document Management System implemented at San Jose State University that can benefit the entire CSU system.

Whether your challenge is ingestion of transcripts, safety documents, housing reports, student records, accounting documents or integrating information with your host system, an enterprise platform is the solution that will provide ongoing ROI and will yeild a host of benefits including:

Dramatic reductions in polled resources (budget, IT staff)

Improved compliance

Immediate access to shared information

Please join us for this half day technology event that includes a demonstration and discussion of the applicaton that was built for the CSU campuses. Our speakers will also discuss why Oracle technology and Integrator ImageSource were selected over the other technology provider.

This event will be held in 2 convenient locations: September 22, 2009 in Redwood Shores, CA and September 25, 2009, in Costa Mesa, CA.

We look forward to seeing you there!

Kim Torres
Marketing Coordinator
ImageSource, Inc.

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