Mission critical scanner with no maintenance. Really??

I have been reselling scanners and scanner maintenance for 14+ years now. I have helped clients pick their original equipment, maintain it and replace it, and some of my customers are on their third or fourth cycle with me. I am shocked every time I come across an account that doesn’t understand the value of a maintenance contract.

When you have a maintenance contract you have a fixed cost for the year. You don’t have to worry about coming up with the budget to unexpectedly replace or repair your equipment.

Nobody wants to have the uncomfortable conversation with their boss. The one where you admit that your equipment is not covered and you don’t know when production will resume. And as far as repair costs are concerned, all you know is it won’t be cheap.

Remember when you bought your scanner? It was a major decision; you reviewed spec sheets and made comparisons and talked to anyone you could to get a glimpse into your future. Finally, you made the best decision you could. And now that it’s yours, you don’t want to maintain it. Really??

Think about how long it can take to make a purchase. Imagine how if the unexpected happens you may not have the luxury of time. You may not even have access to the correct people who sign off on it. Perhaps the final decision is yours. Do you really want to have to make this decision on the fly? While production is at a standstill?

This equipment was mission critical at the time of purchase and now you have learned to rely on it. But since its’ purchase, there are hotter topics and projects that you focus your budget on. The takeaway? Don’t forget about your scanner and give it the respect and attention it deserves. Take care of your equipment so it can take care of you!

If this scenario sounds familiar or like something you want to avoid. Give us a call and we can help you plan your hardware future.

Ruben Kerson
Inside Sales Manager
(360) 943-9273
ImageSource, Inc.

ProStor InfiniVault – Storage AND Savings

ProStor InfiniVault – storage AND savings.

I blogged about the ProStor InfiniVault about one month ago.  As a reminder, the InfiniVault is a data preservation and protection system which allows you to optimize how you manage/handle your data.  It combines sophisticated software with industry endorsed removable hard drive technology.  You may ask: How does this technology move from our existing storage system to ProStor translate to the bottom line?  How can it save us money?  Here are some sound examples for cost reduction both tangible and intangible:

Economic Savings**

  • Lowest cost storage – tape costs up to 2x more, optical costs up to 4x more, and fixed disk costs up to 40x more
  • Infinite capacity – the RDX removable disks are virtualized behind the online disk allowing inactive data to be removed from the system while still appearing online to applications and users. This reduces operating cost and power consumption, while enabling incremental
    expansion of storage when it’s needed and at the best price in the market
  • Self-protecting – the system can automatically make 1 to 4 copies of data on RDX removable disks and/or replicate to another ProStor InfiniVault, automating disaster protection. The meta-data is maintained online for easy search and retrieval, even when the data is removed from the system and sent offsite
  • Multiple vaults – users can partition the online disk file area for multiple departments or projects rather than purchasing separate systems, thereby reducing capital expense
  • Backward/Forward compatible – unlike tape or optical storage solutions, you will never need to swap-out a drive to read the data from an RDX disk
  • Reduced backup costs by 50% – shorter backup windows, faster time to recovery, lower cost of protecting data, and fewer resources to manage backups are consumed
  • Lower power and cooling costs up to 75% – data on spinning disks is a major power user, and within a ProStor InfiniVault the RDX disks spin-down when not being accessed
  • Faster response to eDiscovery requests – saves time and money in responding and helps avoid potential penalties
  • Improved operational efficiencies – fewer IT resources (people and equipment) are needed because you don’t need to manage multiple tiers; no data to disk, tape or VTL anymore
  • Ease of use – because it is addressed as simple NAS storage, installation can be done in 30 minutes or less. Once online, the information management software implements your policies automatically
  • Set and forget GUI – once vaults are defined and retention policies are set, the ProStor InfiniVault does the rest
  • Data compression – data is compressed where possible 2:1 (on average) to reduce the amount of storage that needs to be purchased
  • File level data de-duplication – digital fingerprint is used to identify duplicate files and only store one instance, reducing the total amount of storage that needs to be purchased
  • Reclaim capacity on primary storage – less primary storage has to be purchased now and in the future**

As you can see, the economic reasons to migrate over to ProStor are numerous.  Contact our Sales Department for more information or a quote.

Ian Hundtofte

Inside Sales/ImageSource

**Source: ProStor Systems

To Renew Or Not To Renew…There Is No Question!

The current business model for enterprise level capture software suites is not simply to sell you a product and walk away, but rather it is to become a partner. The initial purchase is the beginning of that relationship. When you invest in a software suite such as Kofax Capture or ILINX Capture, you are modifying your business processes to accommodate the features and capabilities of the product to hopefully improve you productivity.  Once these capture products become part of your work life you will want to keep up your maintenance/software Assurance/upgrade assurance, so as new versions are released, you take advantage of a new feature or simply to stay compatible with your current operating system. If it was worth investing in originally it is worth maintaining.

Some customers choose not to adopt the partner model and never buy maintenance beyond the first year. Then the day comes when the system goes down and they don’t even know where to start to fix the problem.  And in order to get the current version, the manufacture requires them to pay for all the back maintenance plus a reinstatement fee. Sure the first reaction might be to start over fresh with another product, but once you look at changing your processes to accommodate a different product, you can quickly eliminate the savings you thought you were getting in the first place.

In terms of license volume reduction, it has been my experience that the customer is only saving hundreds of dollars today with the potential of spending thousands in the future.  I think that it is a bold move by some manufacturers  to enforce the “all or nothing” approach to license renewal but it is really in the best interest of the customer to keep current with all of their licenses.  I think this was a driving force when this policy was constructed.  I think it causes a lot of work for more than one person to keep track of licenses that customers may or may not be using when they are considering just a partial renewal.  That is one of many reasons why end users are becoming more and more interested in ILINX Capture, to avoid the hassles of volume-based licensing.  The pro’s to renewing software assurance are obvious and the expenditure is nominal; the cons are sometimes surprising and the expenditure is often alarming.

Whether using Kofax or ILINX Capture, staying current gives you the comfort of knowing that you are entitled to the necessary software to upgrade when the time comes.  And partnering with ImageSource, Inc. lends the right expertise to get the job done right the first time!

Andrea Latham, CDIA+

Inside Sales

ImageSource, Inc.

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