When was the last time your entire organization or department met together before sitting at your desk and going on with your daily work? I’m not talking about those hour long weekly meeting to discuss status on projects or sales reports. I’m talking about a quick and fun, 10-15 minute huddle with your team that sets the stage for each day.
According to a recent Gallup Employee Engagement analysis, when employees don’t feel motivated to participate in the workplace, productivity drops and absenteeism rises. In fact, companies with highly engaged employees showed nearly four times the financial growth rate of companies with lower engagement.
Coming from a sports background and having participated in team sports my whole life, I’ve learned that motivation, unity, morale, communication and feeling loose is key for any team to be successful. I believe you have to be in that mindset every day you step into the office. Every work day should feel like a game day or like you’re going into battle. Everyone on your team should be on the same page and be heading towards the same goal. And yes, every team’s goal may be different depending on what you do, but in the end what really matters is the motivation and mindset of your team while heading towards that common goal. Continue reading →
What does this trend data really mean? Well, for starters, it might mean that more people will be playing Angry Birds than ever before. From a business point-of-view, tablets and smartphones are both disruptive and viewed like a Swiss Army Knife: a single device that can do many things. However, with these mobile devices, there is both the opportunity for rewards and the potential for risks. It makes no difference if the mobile device is provided by your employer or is a BYOD situation. On the whole, the same rules apply; however, there are some nuances about BYOD that invite additional risks to be mitigated. Continue reading →
I am a customer service specialist. Ninety percent of my job is customer service. It is my goal to offer effective solutions and products at a fair price and to do so above expectations. Which brings me to my most recent encounter regarding a lack of service – I cancelled my cable today. It felt as though they believed the customer needed them more than they needed the customer. Millions of dollars are spent on attracting customers, but how are companies treating the customers they have? When trying to reach the cable company to address my concerns, (my bill had increased by 50 percent), it took 10 minutes just to get to a live person on the phone. And when that person could not help, I was transferred to a different department where I was on hold for another 10 minutes. Shortly after I hung up. The next day I dropped off all my equipment at the local office and cancelled the service without ever being asked why I was cancelling. Continue reading →