Mission critical scanner with no maintenance. Really??

I have been reselling scanners and scanner maintenance for 14+ years now. I have helped clients pick their original equipment, maintain it and replace it, and some of my customers are on their third or fourth cycle with me. I am shocked every time I come across an account that doesn’t understand the value of a maintenance contract.

When you have a maintenance contract you have a fixed cost for the year. You don’t have to worry about coming up with the budget to unexpectedly replace or repair your equipment.

Nobody wants to have the uncomfortable conversation with their boss. The one where you admit that your equipment is not covered and you don’t know when production will resume. And as far as repair costs are concerned, all you know is it won’t be cheap.

Remember when you bought your scanner? It was a major decision; you reviewed spec sheets and made comparisons and talked to anyone you could to get a glimpse into your future. Finally, you made the best decision you could. And now that it’s yours, you don’t want to maintain it. Really??

Think about how long it can take to make a purchase. Imagine how if the unexpected happens you may not have the luxury of time. You may not even have access to the correct people who sign off on it. Perhaps the final decision is yours. Do you really want to have to make this decision on the fly? While production is at a standstill?

This equipment was mission critical at the time of purchase and now you have learned to rely on it. But since its’ purchase, there are hotter topics and projects that you focus your budget on. The takeaway? Don’t forget about your scanner and give it the respect and attention it deserves. Take care of your equipment so it can take care of you!

If this scenario sounds familiar or like something you want to avoid. Give us a call and we can help you plan your hardware future.

Ruben Kerson
Inside Sales Manager
(360) 943-9273
ImageSource, Inc.

Transactional Content Management – a catalyst for business process improvement

Despite the massive amounts of investments made in information technology there is still a need for businesses and organizations to continually ask the following questions on four main strategic business drivers:

  1. Reduce Costs: How can we complete “X” process in less time and with less cost and less labor?
  2. Increase Revenue: What can be done to improve the customer experience while shortening the sales cycle and improving our gross margins?
  3. Risk & Compliance: What must be in place in order to prevent unauthorized access and/or actions to our systems and data? What ability do we have to audit and report on the activities within the system?
  4. Competitive Advantage: What can be done to give our customers a “WOW” experience? What can be done to reduce the time from sales order-to-cash to improve self-funding our growth?

The strategic business drivers listed above when reduced down to their basic elements often translate into some type of process that is driven by documents and data. There are many systems that help affect this change like Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM); however, they can often times fall short because they are great at processing data, they just aren’t equipped to deal with documents like an Enterprise Content Management (ECM) system.

What is Enterprise Content Management or ECM? The Association for Information and Image Management (AIIM) Continue reading

5 Reasons You Need to Meet in Person

I have been with ImageSource for almost 11 years and in the computer industry almost 47. My journey has taken me from field engineer, to systems support engineer to management and finally to sales. To say I have seen it all is an understatement. Anyone who knows me has always heard me say that email, voicemail, Twitter and Facebook are all great sales tools, but that is exactly what they are – tools. There is no substitute for face-to-face meetings.

Just this past week the ImageSource executive team and I completed our third week of Nexus ’14; a week of personalized, private sessions where we meet with customers to discuss their unique ECM needs. We met with all of our customers face-to-face; listening to them, (I repeat: listening to them), taking notes and presenting the future direction of ImageSource. The results exceeded any of our expectations.

My clients are just like yours: They want to Skype, email and text. But here’s why you still need face time. Continue reading

Rock, Paper, Scissors

rock paper scissorsAs the Fourth of July approaches, we reflect on the formation of our government and the fact that the 3 branches of government are co-equal, as laid out in the first three Articles of the Constitution and several amendments.  If you think of Capture, Content Management Repository and Business Process Management (BPM) they are the three pillars of successful ECM in the enterprise.  Having one without the other does not give the enterprise the full benefit and ROI the technologies have to offer.

Sometimes explaining the value of utilizing all three of these to customers can be challenging.  So, here’s a fun and simple way to think about it:  The concept is best illustrated by the game, “Rock, Paper, Scissors“, which is a game everyone knows.  Depending on circumstances, each application has a chance to provide more ROI than another one, but without one the other cannot truly provide processes efficiencies.  Just like our government and if any one branch vetos or stops a bill.
Continue reading

NEXUS’11 ECM Solutions Conference

Attend Nexus 2011 and learn how to maximize student success using ECM integrated with your student information systems. Find out more information and register here.

AN INVITATION FROM TERRY SUTHERLAND, IMAGESOURCE CEO

If there was ever a year to attend an Enterprise Content Management Solutions Conference, this is it! Higher education institutions are being challenged financially now more than ever before. Becoming operationally efficient and serving student populations more effectively are critical imperatives.

Nexus is a forum that has matured into one of the most valuable information technology conferences anywhere. Our goal is to help you understand how your students, faculty and administrative staff across the campus can benefit from an enterprise class content management platform. Continue reading