Stuck in a Trade Show Whirlwind

This year’s Fall trade show season seemed to blow in and out like a tornado. It is no joke that time flies when you are having fun. We’ve seemed to go from September to December in a blink of a eye. Our whirlwind of a tour started  back when the leaves were just starting to change with multiple local PMI and AIIM events and only picked up speed from there….

For a week we blew into OracleOpen World in San Francisco, CA . If you’ve never attended Oracle OpenWorld, be ready for quite a technology experience. As an Oracle Platinum Partner there is no way we would have missed it!  As a systems integrator for Oracle Middleware, we were eager to help attendees learn how to run more efficient business processes by implementing Oracle IPM and UCM solutions.  There was a lot of interest in our recent implementations of Oracle Webcenter Content 11g. We look forward to going back in 2012 and hope to see you there.

While many of us were at OOW, our ECM expert, John Smetana was attending the AIIM ECM Bootcamp in Minneapolis, MN on October 4.  AIIM members and attendees collaborated on ways to minimize paper and manual processes in core backend activities and discussed better ways to engage social technologies to reach customers.

Next stop landed us in Vegas, Baby! We were a proud exhibitor of the IBM Information on Demand Conference that happens annually at the Mandalay Bay. And we are hoping what you saw there, doesn’t stay there. Take back what you learned from our IBM ECM team to get started on automating processes or to expand your current solution, enterprise-wide. We can wait to get back to IOD in 2012

Next up, we couldn’t have been more excited or proud to host Nexus ’11, our annual ECM Solutions Conference on November 3-4.  With over 28 breakout sessions, world-class Keynote speakers and peer-to-peer networking, this event has become the best education ECM technolgoy event on the West Coast!  Pre-conference training for AIIM certifications and other continuing education credit were provided in the days leading to the conference. Our vendor partners, including Fujitsu, Panasonic, IBM, Kodak and other industry leaders were on hand to show their latest product offerings and answer questions in our Expo Hall. This year’s hot topics included planning your ECMECOSYSTEM™,  Capture solutions from ILINX and Kofax, and implementing mobile and social technologies. You can check out presentations and video from this year’s event or register for what’s in store for Nexus ’13!

And finally, we wrapped up our tour in Sacramento, CA at the Kofax Connect event where we presented with our customer partner, Sacramento County, to share how their are utilizing Kofax KTM to clasify, separate, extract and transform documents.  We were excited to be a part of this valuable event and have the chance to discuss capture solutions with the many Kofax users who attended. If they hold this complimentary seminar again in the Spring you won’t want to miss it.

As frost began to form and the breeze began to slow, it was finally time to click our heels and head home for the holidays. But it won’t be long till we are back out on the road to talk with all of you about implementing your ECMECOSYSTEM and making your information work for you!  Make sure to keep checking our Events calendar to see if we will be blowing into a location near you.

N.E.X.U.S. 2011

Nexus our ECM Solutions Conference is less than a week away. Our pre-conference training starts this Monday, October 31st at the Bellevue Westin Hotel. The  training is kicked off with the AIIM ECM Practitioner Certification, as well as the AIIM Capture Practitioner Certification, Conflict Management Course with James Brown and Oracle ECM 11g.

On November 2nd 2011 at 7:00PM come meet us at the Cypress Lounge in the Bellevue Westin for some light appetizers and cocktails to start the conference off right. Come mix and mingle with people in and out of the ECM industry.

We have a number of great organizations such as Fujitsu, IBM, Oracle, Kofax, AIIM, Kodak and many others which help make this an outstanding conference.

If you want to attend our conference register online http://www.nexusecm.com and don’t’ miss out on this wonderful opportunity!

Unsure Economy Holding Your Business Back from ECM?

There’s no question that the US economy is still troubled.  Whispers of a double-dip recession have been heard from Wall Street to Main Street, and it has some business leaders hiding their wallets under their mattresses.  The market nosedive of 2008 is still fresh in our minds, and every business is hoping for the best while preparing for the worst.

A common management response to a potential downturn is short-term cost cutting.  Though it’s important to watch cash flows carefully, being financially prepared does not necessarily mean a spending freeze.  This mindset ignores long-term financial prospects, and does little to safeguard a business from future economic slumps.

Some of the best defensive measures a business can take are forward-looking investments.  A carefully executed Enterprise Content Management System is a perfect example of this.  On face value, ECM seems like an expensive route to financial prosperity, meant only for large corporations with almost limitless cash.  But the long-term (and even short-term) benefits of an ECM system far outweigh these initial costs, and there are systems available that fit almost any size company and business need.

Stripping a company of its valuable employees or other key assets should always be a last resort for cost savings.  A savvy manager will look to business processes first, and ECM streamlines this practice.  ECM allows business leaders to take a close look at their information management, and pinpoint inefficiencies.  Sometimes these inefficiencies present themselves as nickels and dimes on a micro-level.  But, in the larger scheme of things, the removal of these small costs across an entire organization could mean the difference between net profit and net loss.

Getting started with Enterprise Content Management is all about having the right information.  Attending an ECM conference such as Nexus is often the best way of finding the solution that fits your business’ needs.  Whether you’re an ECM pro, or even if this is the first time you’ve encountered the acronym, Nexus ’11 has sessions that will deliver any of the information you want or need.

So go to www.NexusECM.com and find out how to save your business money while keeping your focus on the long-term.

Kyle Miller
Corporate Communications Manager
ImageSource, Inc.

If only I were as Popular as the Nexus Conference

I am a newcomer to the world of ImageSource and ECM; having never attended Nexus, I know no more about the conference than what can be transmitted through words.   So, naturally, I’ve been tasked with calling past attendees of Nexus to tell them why they should return this year.

Wait, What?

Over these last 8 weeks at ImageSource I’ve completed a wide variety of tasks.  But, I have to admit, I was quite rattled by this assignment at first.  How was I to tell people about a conference which even I had yet to attend?  I was convinced that my ignorance would have me written off immediately.

I could not have been more wrong.

My background in retail primed me for the hard sell; I was certain that I would have to push the conference relentlessly to drive registrations.  However, to say that my calls have been met with warm reception would be a drastic understatement.  Past attendees have stopped me mid-sentence, reminding me that their previous experience was more than enough to make them want to come back.  One individual stayed silent through my entire pitch, and at the end he confessed that during my rambling, he had registered online and was excited to meet me there.

After a week of calling, I’m fairly certain that all I have to say to get people to register are two words:  ImageSource and Nexus.

My coworkers have been trying to convince me that this event was great for months, and I have had no reservations.  Still, simply hearing the excitement from past attendees has inspired that confidence in me.  When it comes to the value of attending Nexus, I no longer have trouble counting my chickens before they hatch.

Kyle Miller
Corporate Communications Manager

Vote for These Valuable ImageSource Presentations at OpenWorld 2011

ImageSource has proposed three presentations ideas for Oracle OpenWorld 2011. Please help us bring these valuable presentations to the Oracle community by voting for the three sessions below at the Oracle Mix website.

Getting Real with Oracle ECM 11g – Benefits & Lessons Learned from Going Live
Join this interactive discussion on the implementation of Oracle ECM 11g. See successful 11g installs for Accounts Payable and Records Management and learn how the most recent Oracle technology sets a solid foundation for these organizations for years to come. Discover how 11g provides a tight integration between vertical components providing a wide range of choices and more flexibility in architecting and designing solutions. Explore how Oracle 11g also provides a host of benefits in the context of the broader Oracle line-of-business platforms – weather it’s Siebel, CRM on demand, JD Edwards or PeopleSoft – the integrations will be tight.

Mastering Records Management and Retention Policies with Oracle ECM 11g
One of the largest counties in the Northwest recently implemented Oracle ECM 11g for Universal Records Management. The system, designed around the core concept of contribution folders, is blazing the way to effectively manage records County-wide. The technology provides a hierarchal structure, with drag-and-drop functionality and automatic metadata and retention policies, for efficient and effective records management. Discover how this infrastructure for records management can facilitate Public Disclosure Requests and unleash the many enterprise capabilities of Oracle 11g.

Oracle ECM & PeopleSoft/JDE – A Synergistic Combination
If you use PeopleSoft/JDE and are interested in extending their capabilities to accelerate multiple business processes, then this is a must-attend session. Through a tight integration, business processes are automated using Oracle ECM software to leverage your data residing in your Oracle database, optimizing operations. Further advancing efficiencies, users can utilize ECM functionality without leaving the familiar PeopleSoft/JDE interface. Capture structured and unstructured information from paper or any digital source, develop electronic workflows and store all your information in a secure repository. Learn about specific synergistic solutions that have streamlined processes for Higher Ed, Financial Services, Human Resources and more.

You must become a Oracle Mix member to vote. Please sign up and vote to see ImageSource present at OpenWorld.

To Vote:

1) Click on this link: https://mix.oracle.com/
2) Register as an Oracle Mix member
3) Click on “Suggest A Session”
4) Sort by title
5) You must vote for at least three sessions for your vote to count. Please vote for the three presentations above!

Debbie Horton
ImageSource
Communications Director

Inside KOM – Kodak 2011 Americas Kick off – Unleash our Potential

Opening video messaging plays on two screens beckoning the over 800 attendees to ‘Achieve More’, ‘Succeed More’, ‘Accomplish More’, ‘Encourage More’ and ‘Deliver More’

Today John O’Grady took the stage in Orlando, FL. at the Orlando World Center Resort.  As the Managing Director of the Americas, John welcomed over 1000 attendees from 33 countries.

Despite legal battles with Apple and concern over Kodak’s long term financial stability as noted in this recent Yahoo Finance article and interview with CEO Antonia Perez  Mr. O’Grady began by announcing key growth areas for Kodak:

  • Consumer Inkjet up 21%
  • APEX Install base up 45%
  • 19 Flexcell NX Systems booked – up 80%
  • Pocket Video up 151%
  • Scanners / Software up 42%
  • UWS Latin America up 96%
  • Doubled commercial Inkjet business
  • New 4yr retail printing contract renewal with Walmart Canada

John went on to congratulate Sales Teams across the Kodak business units and the Channel Partners

  • We have the Portfolio that is unmatched in the industry
  • We have the People required to succeed
  • We have the Partners
  • Customer Centricity Solutions

K-Zone panel interview with host Tim Palmer

Mr. Palmer moderated a discussion panel consisting of key Kodak Executives from various business units Gustovo Oveido, Chief Customer Officer | Pradeep Jotwani, President Consumer Digital Business / Chief Marketing Officer | Doug Edwards, General Manager PrePress and VP of Eastman Kodak

Kodak KOM K-Zone

In order to get everyone in the room engaged Mr. O’Grady led everyone in the audience in a rousing sports inspired ‘Wave’ back and forth across the ballroom.

As the panel gets warmed up Mr. Palmer asks “What is the biggest opportunity for unleashing Kodak’s potential?”    The panel took turns and offering perspectives from each executives view.  I took away a paraphrased message that focused on Kodak’s broad portfolio. “We have the broadest portfolio of anyone in the industry” By working together we can grow each one of the components in that portfolio.  Key to the message was a focus on turning every customer interaction into an opportunity to position the other areas of the Kodak portfolio.

Mr. Palmer asked Mr. Jotwani, “How is Kodak capitalizing on the Social Media opportunities with photo sharing?”  Kodak is focused on personal imaging, people are “Preserving memories, while living in the moment” and this has created an explosion in the sharing of images/photos.  We are pleased that we have a greater focus on video and market share is growing, “we are now the clear number two behind flip in terms of consumer video products.”

Also discussed was the personal greeting card business using Kodak Kiosks in retail stores like CVS Pharmacy that give consumers the choice to make a greeting card from my FaceBook photos, printed on greeting card stock and creased like a standard greeting card.

One of the largest profit opportunities in the IT sector is consumable components, Ink business is doubling.  We have launched a fundamental new program with a brand new inkjet engine.  Kodak has told Wall Street they will grow 50% in the US with consumable inkjet products.

Kodak Services for Business, Mr. Oveido spent a few minutes describing this opportunity.  We are moving from products to solutions in the imaging business.  Data Management, Facilities Management, Print Services.  Kodak is different because we are willing to partner, we are late to the game but we are the only one that really, really wants to partner.

We have a significant number of attendees from the document imaging partner community.  The document imaging business is a great business with lots of growth potential.  Retail is a huge opportunity for the new i5000 and i2000 scanners.

Mr. Oveido stated that for the first time in 30 years the Latin American economies are showing a readiness and tremendous enthusiasm for IT sector solutions and growth.  I see impressive opportunities for back office solutions for document management.  The market is booming, the team is in place and we have high expectations for Latin America across the entire portfolio.

Mr. Jotwani reflects on how impressive the turnaround has been for Kodak as the film business has declined and the markets predicted the worst.  The Kodak team had a strategic vision and plan that has enabled Kodak to grow in the digital IT world with new products, services and technology.  The future is bright for Kodak and I can taste the success in the future.  His closing comment was Kodak is back.

My favorite presentations came later in the day when Garth Neenan showed of the new Photo Department at CVS Pharmacy.  The completely revamped the idea of the photo lab from a carbon copy of the Pharmacy Dept. to a state of the art, warm and friendly place.  They took the audience on a journey through the conceptualization of the new Photo Department to the actual launch of the first store.  This was probably the most interesting and defining moment of the day for me.  It showed some innovation and some real customer touch that made the Kodak technology come alive.

Richard Ford also took the stage to the show how Kodak is positioning itself to capture major market share in the handheld camera and video market.  Lots of great statistics to back up the size and growth opportunity in this market with a heavy focus on the ability to ‘Share’ using various social media platforms.   Richard used Facebook as the biggest example that Trillions of images are being generated.  100,000 photos per second are served up to users, 60M photos added every week with a total of 1.7B user photos and growing.  He highlighted the Kodak Pulse digital picture frame and the PlaySport waterproof digital video camera.

Compliance = ROI

Following up on my last post (Invoke Change) and in preparation of my upcoming segment at the annual ImageSource user conference, Nexus, I found some very interesting ROI metrics surrounding compliance enablement. This is thought provoking content when factoring in some of the more intangible reasons to make technology investments in ECM. I have worked with organizations that actually have budget for fines levied through the normal course of a fiscal year. This should tell you that there is REAL savings potential as a result of acknowledging the impact ECM technologies may yield on compliance.

According to PriceWaterhouseCooper, each $1 invested towards compliance saves $5.21 on average! I had the opportunity in the last 12 months to work with an organization that was levied approximately $1 million in fines due to their inability to recover documents tied to the gaming industry in Las Vegas. Ouch! Another interesting find was made by Cohasset Associates. They have found that for every 100 people, annual savings of $240,000 can result from technology investments towards compliance.

As we work aggressively within our organizations to streamline and evolve business processes with ECM technologies, don’t overlook or underestimate the compliance savings that can be realized!