City of Kennewick Launches ECM Solution by Streamlining City Clerk & Payroll Processes

The City of Kennewick, Washington, looked to an ECM solution to help streamline processes. Because of changing economic conditions and a shrinking tax base, Kennewick needed their business processes to enable them to do more with their current resources. As one of Washington’s most progressive cities, Kennewick recognized that implementing a core Enterprise Content Management (ECM) system would help them meet this goal.

To read the entire case study, visit http://imagesourceinc.com.

Organization:
City of Kennewick
www.ci.kennewick.wa.us

Industry:
City Government

Solution:

  • Workflows for Agenda & Payroll
  • eForms

Challenge

  • Required to do more with current resources
  • Paper-intensive processes
  • Manual routing for approvals laborious & expensive
  • Documents difficult to locate
  • Duplication of documents
  • Payroll process labor intensive & error-prone
  • Excessive storage space required

Key Benefits

  • Flexible workflow allowing various approvers depending on need
  • Documents easy to locate and always available
  • Changes are easily accommodated
  • Agenda ePackets are easy to build, distribute to Council & public
  • Most current version of documents accessible across all departments
  • Reduction in storage
  • Infrastructure for storage & electronic workflow can be leveraged city-wide
  • Integration with existing Payroll system improves accuracy
  • Intuitive indexing & validation
  • Automated data entry
  • Payroll processing reduced 90%, or more

Products

Kristina Parma
Communications Manager
ImageSource, Inc.

Enterprise Content Management Brings Efficiencies to Government

In a press release dated December 3, 2009, Governor Gregoire announces several significant reform measures to ensure Washington State delivers services more efficiently and effectively. One area of focus is information technology opportunities.

“Wide adoption of IT shared services allows agencies to concentrate on mission-critical needs while achieving savings through economies of scale and standardization,” said Tony Tortorice, state Chief Information Officer. “This is better for the agencies as they work with fewer resources to provide better service, and it’s better for Washingtonians who will receive better service at a lower cost.”

At Nexus 2009, the ECM solutions conference hosted by ImageSource, two government entities received ECM awards for improving services and creating efficiencies in their daily operations.

The recent ImageSource press release, dated November 10, 2009, highlights the two ECM solutions. Below are highlights from the press release.

The Department of Financial Institutions (DFI) received the award for Best Use of Complementary Technology for a solution that automates the routing, monitoring and management of imaged checks and supplementary documents received by DFI.

“This solution assures that all checks and supplemental documents are imaged almost immediately, facilitating the rapid deposit of checks received by DFI.” said Ron Seymour, CIO, Washington State Department of Financial Institutions. “Being recognized at the Nexus conference highlights DFI’s commitment to develop technology that benefits the State of Washington,”

The City of Richland received the award for the Largest Return on Investment for an ECM solution that streamlined their agenda process by creating electronic workflows.

“Technology is rapidly changing how cities in Washington can gain efficiencies, improve processes, network and share information. Our objective is to make Richland a leader in information management,” said Jon Amundson, Assistant City Manager, City of Richland. “We are honored to be recognized by this award which demonstrates the economic benefits this technology can bring to the City and its constituents.”

Debbie Horton
ImageSource
Communications Director