Why Courts Need Document Management AND Case Management Systems

Document Management System (DMS) needs should be identified holistically, not just for the needs of the courtroom processes. A successful implementation will be gained through a well thought out plan and a DMS solution that can not only integrate with a courts Case Management System (CMS), but also with Fiscal, HR, Procurement, and other department’s line-of-business systems.

To accomplish a successful implementation of an electronic environment there has to be an overall vision and buy-in from all the key individuals of the court system.

  • Culture and vision which incorporates technology as part of the business strategy
  • Identify areas to integrate technology with the courts business strategies
  • Implementation of an electronic DMS to be used by all departments
  • Integration of the DMS with CMS and other line-of-business systems
  • Provide public access to documents via a web portal (e-Access)

    Puzzle_arrows

Continue reading

What ILINX Has in Common with Two Giants: Alibaba and Apple

I read a post recently titled Customer-centric and easy-to-use is the new business model (The Alibaba story) that really hit home. The author, Gerry McGovern, a customer-centricity guru, points out that Alibaba, the world’s biggest online commerce company, has defined a clear mission of “making it easier to do business across the world”, as founder Jack Ma put it. I think it’s safe to say that this model has merit, as the company claims the biggest IPO in the history of the world.

As a long-term Apple user, (my first Mac had a hard drive with 512 KB memory) I can say that their progressively intuitive interfaces have been a compelling reason for me to continue using their technology. In fact, the Macintosh project started with an Apple employee named Jef Raskin who envisioned an easy-to-use, low-cost computer.

Apple has stayed true to this model to present day, according to technology industry analyst Jeff Bajarin. In an article published by Time Magazine, Bajarin outlines six key principals that set Apple apart from the competition, three of which are: Continue reading

11 Questions to Ask in Order to Buy the Correct Wide Format Scanner

At ImageSource, we have many customers who call in asking for information on Wide Format Scanners. Selecting the right Wide Format Scanner for your needs is imperative, as manufacturers do not normally provide evaluation scanners for you to test.

I always recommend that customers review a software webinar demo before buying these larger scanners. The software functionality and ease of use is an important differentiator between scanner manufacturers. The incorrect software combined with a scanner that does not meet all your needs can be a costly investment that cannot be returned to the manufacturer. In this category of scanner, the cheapest price tag does not necessarily mean the best fit!

There are some basic questions that we always ask our customers in order to qualify what scanner(s) is the most appropriate. I would like to share these to help you with any future selection processes/decisions.

  1. Do you need B&W, Grayscale, Color capabilities?
  2. If Color is required, is it Color critical (such as photos and art work), or simple color (such asline drawings or printed maps)?
  3. What is the largest size original you will be scanning?
  4. Is speed important? Will this be production scanning or just occasional scanning?
  5. Approximately how many scans per month?
  6. What condition are your originals in? Poor (folded with a lot of background), Medium or Good quality?
  7. What kinds of media will you be scanning? Paper, blueprints, Mylar, stitched linen (very old documents), maps, etc.
  8. Do you need thick document scanning capabilities?
  9. Do you need a stand and catch basket?
  10. Will this be a scan-to-file application or do you need scan-to-print (copy) functions as well?
  11. Will you need to edit, modify or convert any of the images into CAD or GIS file formats?

We have been working with the major Wide Format Scanner manufacturers for many years so we are here to help give our expertise for any questions you may have. ImageSource will make it easy for you and guide you towards the “best fit”.

We are here to help!

Megan Lane
Inside Sales Account Executive
ImageSource, Inc.

Transactional Content Management – a catalyst for business process improvement

Despite the massive amounts of investments made in information technology there is still a need for businesses and organizations to continually ask the following questions on four main strategic business drivers:

  1. Reduce Costs: How can we complete “X” process in less time and with less cost and less labor?
  2. Increase Revenue: What can be done to improve the customer experience while shortening the sales cycle and improving our gross margins?
  3. Risk & Compliance: What must be in place in order to prevent unauthorized access and/or actions to our systems and data? What ability do we have to audit and report on the activities within the system?
  4. Competitive Advantage: What can be done to give our customers a “WOW” experience? What can be done to reduce the time from sales order-to-cash to improve self-funding our growth?

The strategic business drivers listed above when reduced down to their basic elements often translate into some type of process that is driven by documents and data. There are many systems that help affect this change like Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM); however, they can often times fall short because they are great at processing data, they just aren’t equipped to deal with documents like an Enterprise Content Management (ECM) system.

What is Enterprise Content Management or ECM? The Association for Information and Image Management (AIIM) Continue reading

Tired of entering the same information over and over?

Wouldn’t it be nice to supply your doctors’ office with all your pertinent information only once? And then, after you have entered the information, that information would then automatically be populated into all of the required forms and systems necessary? Now it is possible; by using products that are part of the ILINX Suite offered by ImageSource. ILINX eForms is a user-friendly, web-based software that allows you to easily capture information from a desktop, laptop, tablet or smart phone. It has a lean engine that automates the routing, tracking and approval for data extracted from forms across an enterprise. Imagine the amount of time we could save by entering information only once instead of entering the same information over and over. Want to learn more? Watch this ILINX eForms demonstration to see this tool in action.

April Gentry
Account Executive
ImageSource, Inc.

ILINX – the new ECM software kid on the block!

Since my entry into the Enterprise Content Management (ECM) industry in 2001, the biggest challenge that I see for any company is to turn their ECM investment into one that is utilized across the enterprise, and not just for the benefit of one department. After all, that is the whole point of an enterprise system solution. When the whole enterprise benefits, it reduces total cost of ownership and the promise of a return-on-investment (ROI) is realized.

Continue reading